Support Representative Customer Service

Tymarie Balmilero

**** ********* ** ******** ********

Cell: 602-***-****

adt6lt@r.postjobfree.com

CUSTOMER SERVICE REP / OVER 15 YEARS EXPERIENCE IN CALL CENTER SETTINGS

** ***** ** ********** **oviding customer service, collections, technical support, and sales in a busy call Center environment for Wells Fargo, Sprint, AT&T HVAC, Renewals, and Time Warner Cable.

Strategic/partnership-building skills, listen attentively, solving problems creatively.

Commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customers loyalty.

EXPIERENCE:

Debt collector

Wells Fargo

Phoenix AZ

February 2018-2022

Collecting debt from customers who are past due on their business line of credit, or Visa business cards for their establishments. Outbound/Inbound calls regarding Wells Fargo customers taking payments from 0-120 days past due accounts.

Assisting with the Paycheck Protection Program calculating small business taxable income to determine how much they qualify for, declining and accepting applications to assist a small business.

Ranking in top customer service abilities to proactively handle calls and maneuver using different

Systems.

Contributed to a sales increase by improving lead-generation and sales tracking techniques for renewal

Assisting customers overcome their issue with billing, charges, and payments.

Technician

Asurion-AT&T

Phoenix AZ

May 2016-February 2018

Technical support representative for AT&T. Handling and resolving issues on phones, computers, to tablets. From

Key Accomplishments:

Applications, settings to factory data resets.

Customer Service Representative/ Technical Support

Helped company attain the highest customer service ratings.

Convergys - Sprint

Phoenix AZ

October 2011 – May 2016

Handle customer inquiries, complaints, and technical support, billing and payment questions. Calming down angry customers, repair trust and loyalty to the brand of the company. Assisting customers with unknown issues for technical support for their devices.

Key Accomplishments:

Managed a high-volume workload with a deadline-driven environment.

Became the lead “go-to” representative for questions and help on the production floor.

Technical Support Representative:

Affinitas Inc – Time Warner Cable

Gilbert AZ

May 2010 – October 2011

Technical support staffs serve clients by solving technical problems, usually via phone. The problems range across the entire spectrum of software and hardware. Internet connection, software malfunctions, cable channels not working properly.

Key Accomplishments:

Both independent and a team worker, as required.

Ability to multi-task and prioritize effectively.

Outstanding analytical, problem-solving and troubleshooting ability.

Customer Service Specialist:

American Pacesetters

Mesa AZ

May 2007 - May 2010

Contributed to a sales increase by improving lead-generation and sales tracking techniques for renewal

Of magazines.

Ranking in top customer service abilities to proactively handle calls and maneuver using different

systems.

EDUCATION:

High School Diploma

Apache Junction High School

2001 - 2005

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