Customer Service Bookseller

Kerry Siobhan Macklin

Email: *****.*.*******@*****.*** Mobile: 919-***-****

Adult and Pediatric CPR/AED certification, American Red Cross, Nov 2022 Basic School Age Care certification, Southwestern Child Development Commission, Nov 2020 EDUCATION: AA Degree, Fine Arts, Forsyth Technical Community College, Winston Salem, NC, Fall 2022 WORK EXPERIENCE:

North Carolina Education Corps, Winston Salem Feb 2022-present Reading Tutor (part-time)

● Serve as high-impact literacy tutors grounded in the science of reading instruction.

● Work directly with school-based reading coaches/specialists to administer tutoring sessions with K-3 students.

● Build strong relationships with students, modeling and nurturing effective social and emotional skills and supporting academic growth.

Barnes & Noble, Winston Salem, NC Jan 2021-present Bookseller (part-time)

● Assist customers with locating products, answering questions,

● Shelving and restocking the sales floor,

● Processing cash, credit, and/or financial aid transactions, assisting with refunds and returns. Alphabest Education Inc, Winston Salem, NC Feb 2020- Aug 2022 After School Program Leader (part-time)

● Create lesson plans to engage students and focus on core subjects necessary for personal and academic growth.

● Partner and communicate with parents, staff and leadership with a shared goal of providing the best care and education for students.

● Lead educational and athletic programs for 10-30 students in an academically-based before and after-school program.

Chick-Fil-a, Winston-Salem, NC Aug 2019- Feb 2020

Customer Service /Front of House Associate (part-time)

● Interacting with customers, providing efficient, friendly, accurate service in a clean, pleasant environment.

● Operated cash register, taking and filling orders accurately and collecting payments.

● Operated drive-through window, diligently adhering to safety policies and health regulations.

● Trained new hires and cross-trained current employees. Durham County Library, Durham, NC Nov 2015 - July 2019 Teaching assistant (part-time)

● Collaborated with library and school staff to provide afterschool and summer care for students K-5th grade.

● Read with students, create lesson plans to develop activities for 30-70 students, and supervise open play.

● Worked mobile events (Bookmobile), engaging with general public and soliciting visitors, offering reading materials and informational handouts, and responding to inquiries about library offerings and programs.

Contact this candidate