Customer Service Front Desk
Resume:
Jennifer Alexander
Lawrence, KS *****
**************@*****.***
HARMONY, DISCIPLINE, LEARNER, CONTEXT, MAXIMIZER
Human Resource Professional with over twelve years’ experience. I enjoy helping people and it is my belief that what I do can make a difference. I am the mother of two beautiful children. I love nature, animals and music!
Work Experience
RPO Recruiter
Cielo Talent - Remote
April 2022 to Present
• Act as a brand ambassador for chosen client with a focus on delivering exceptional talent. Provide consultative expertise to the hiring leader as needed.
• Become a subject matter expert for said client. Ensuring to provide industry knowledge and direction to the hiring leader within each region I am responsible for.
• Meet weekly or bi-weekly with hiring leaders to discuss position specifics, market data, necessary changes to hiring approaches, candidate requirements, etc.
• Review of candidates who have applied via the Applicant Tracking System (ATS) Resume review, disposition, forward candidate if a better fit for another department/region.
• Work with hiring leaders to set up both in person and online job fairs. Utilize Indeed, Facebook, Craigslist, etc. Work with marketing to put together advertising.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.
• Work with background/onboarding team with updates to candidates' pre-employment status.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times. Hr Specialist/HR Recruiter
Mainstream Nonprofit/TFI Family Services - Topeka, KS January 2022 to Present
• Call new applicants withing 24 hours of applying. Confirm via a phone screen if they would be a good fit for the position they applied for. If so, schedule interview. Phone screen consists of requested pay, prior employment, do they meet requirements of position, etc. Upload this documentation into Paylocity.
• Completes applicants reference checks during the hiring process. Coordinate with background department, supervisor as appropriate.
• Send offer preview, final offer letter to candidate. Communicat with hiring manager/supervisor as necessary on status of candidate.
• Attend career fairs, both in person and virtual
Talent Acquisition/High Volume Recruiter
MAXIMUS FEDERAL - Lawrence, KS
July 2021 to August 2021
● Responsible for full cycle recruiting for regular and temporary full time positions. Consistently follow up with candidates regarding start date(s), missed training classes, terminations, re-hires, etc. Consults with hiring managers to activate post requisitions that accurately reflect the duties, responsibilities, education, training, certifications, experience and security classifications required for positions.
● Interviews, screens and evaluates external and internal candidates for job openings to identify applicants who fully meet the position requirements of posted requisitions and refers them to hiring manager for consideration.
● Completes or coordinates on-boarding processes. Systems used: ICIMS, Crop, sending Orange Tree background check, offer letters, etc.
● Ensures that Maximus’ internal applicant tracking system is maintained and completed; applicants are dispositioned according to OFCCP guidelines; internal candidates are dispositioned and contacted appropriately; and, interview reports are completed accurately.
● Coordinates and participates in job fairs. Setup, tear down, providing information about Maximus,
● Develop knowledge of the marketplace to ensure competitiveness in hiring.
● Acts as liaison with outside vendors and community based organizations to assist in recruiting efforts.
● Administer and coordinate employment offers and background checks.
● Manage recruiting activities, correspondence, and data analysis through an applicant tracking system.
● Administer and analyze pre-employment assessments and references.
● Manage employment offer process. This is done via Zoom meetings and “Offer Calls”
● Check in new employees on first day of training class
● Update “fail to start” list, and follow up with calls that evening to find out why the employee didn’t show, reschedule or terminate as necessary.
● Other duties and projects as assigned.
PROSOCO, INC - LAWRENCE, KS
Human Resources Specialist (2014-2020)
● Focus on recruiting from start to finish. Create job descriptions both on my own and with hiring managers. Post jobs to Indeed, Monster, etc. Interview, hire and onboard. Create and submit offer letters and Non-Compete/Confidentiality to potential employees. Converse via phone or email regarding any questions. Follow up with a counter offer if needed. Work with necessary departments prior to start date to make sure new employee had necessary tools for job (key card, laptop, desk setup, business cards)
● Prepare termination letters, insurance certificates, credible coverage, COBRA notification, final check, and removal from benefits. Also maintain COBRA should employee elect coverage.
● Maintained all time and attendance for Temporary employees. Submitted timesheets weekly. Worked with Express Personnel to track hours. Typically would hire on “full time” once the employee reached the required hours threshold. Communicate to department managers to ensure timely hiring.
● Setup new state taxes where business has not previously been done. Get rate information, account numbers for state withholding and unemployment insurance. File paperwork with the state's Department of Labor, Secretary of State, etc. Then file information with Paylocity to make sure the employee has state tax withholding. Also making sure PROSOCO has correct quarterly filing set up, correct billing information, etc. Maintain state information as necessary. Quarterly billing and state filing would be handled through Paylocity and Accounting.
● Process, maintain and complete paperwork regarding child support, garnishments, etc. Setup all pre- employment drug screenings. This includes all out of state screenings. Calling and setting up accounts for our out of state hires.
● Various other administrative duties in Paylocity. (payroll): Enter max out 401(k) goals every January. Double check goals beginning of each December to make sure the employee would hit the max contribution amount. Monitor 401(k) loan totals/goals to ensure the employee did not overpay the loan. Personal mileage entry each November/December for all Salespeople. Pay changes for promotions/ increases.
● Benefits enrollment every fall. This was done online through Employee Navigator. Help all employees as needed with enrollment questions.
● Benefits administration meetings with vendors generally every quarter, but would increase to monthly as renewals got closer. PROSOCO is self-insured. This allowed us the ability to heavily negotiate our rates for the company and employees.
● Met with various vendors regarding payroll, medical, dental, temp services, etc. to ensure due diligence.
Would make changes to benefits and services as needed.
● Audits as time allowed or as needed. One 401(k) audit (random). Annual Work Comp Audit every July. Typically I would be on hand for questions as needed.
● Processed E-Verify for all employees. Ensured that I-9 were current and up to date.
● Maintained “car files” for employees with company vehicles. This included both purchased and leased vehicles. Keep titles, insurance cards, gas cards and other sensitive documents up to date. Leased vehicles through Enterprise. Worked with VP of Operations and accounting to determinelease status, sell, etc. Assisted with auto insurance renewals.. Mail and email cards as needed..
● Update and maintain Clifton Strengthsfinder Spreadsheet for company.
● Order and maintain business cards for all employees.
● Handbook Update (in process).
● Payroll transition from Paylocity to Paycom (in process). Human Resources Assistant
PROSOCO, INC - Lawrence, KS
January 2008 to December 2014
● Utilize Payroll System for all payroll needs, including but not limited to enrolling and terminating employees, enrolling and updating all benefits, tax changes, child support orders, garnishments, personal mileage for salespeople, uploading employee documents, process all time and attendance for all employees.
● Maintain vacation time and sick time for all employees both electronically and on paper.
● Maintained Safety Incentive Program for Warehouse and Production Staff. Logged and kept track of hours both electronically and on paper.
● Enroll new employees in medical, dental, vision, 401(k), direct deposit and other benefits as needed.
● Process employment verification both over phone and any paper requests.
● Assist employees with benefit questions, direct deposit, tax changes, and input into payroll. Assist in organizing and implementing monthly “Birthday and Anniversary” celebrations. Maintain a monthly bulletin board with birthdays and anniversary information. Send out treats via mail and through employee mailboxes. Create and maintain birthday and anniversary certificates for all employees. Create new employee folders, files, mailbox, nametags, welcome certificates, candy, etc. General cleanup of electronic and paper files as time allowed. Scanning and filing of employee documents.
● Backup receptionist when needed.
● Notarize documents for the company upon request.
● Any other administrative duties as needed or requested, both in HR or throughout the company. Receptionist
PROSOCO, INC - Lawrence, KS
January 2008 to December 2008
● Answer incoming calls and route as necessary.
● Open and direct all incoming mail accordingly.
● Process all outgoing mail as necessary.
● Order office supplies for all personnel.
● Support multiple departments with various internal and external projects as needed.
● Maintain copiers, shredding and recycling for all personnel.
● Manage Outlook calendar for main and executive conference rooms for all employee use. Maintain a magazine list for all employees. Route, update and renew subscriptions as needed. Maintain executive and main kitchenette area on a daily basis. This included loading and emptying dishwasher, making coffee, etc. Order coffee, creamer and other supplies as needed through vendors as necessary.
● Any other projects company wide as requested.
Education
Bachelors Degree in Busines Administration
BAKER UNIVERSITY
2014
HIGH SCHOOL DIPLOMA
TONGANOXIE HIGH SCHOOL
1999
Skills
• Talent acquisition
• Human resources
• ATS
• Security
• Payroll
• Accounting
• iCIMS
• Filing
• Procurement
• Administrative experience
• Interviewing
• Negotiation
• Calendar management
• Benefits administration
• Front desk
• Microsoft Outlook Calendar
• Data analysis skills
• Warehouse experience
• Paylocity
• Microsoft Outlook
• Employee orientation
• Recruiting
• Employee relations
• Microsoft Excel
• Microsoft Suite
• Zoom Meetings
• Teams
• Reference Checks
• SharePoint
• Critical Thinking
• HRIS
• Bachelors Degree
• HR Professional
• Google Docs
• Outlook
• Workday
• Paycom
• Professional in Human Resources
• Networking
• Employment & labor law
• Hr administration
• Google Suite
• Microsoft Office
• Customer service
• Leadership
• Customer retention
• Auditing
• Work Comp
• FMLA
• 401(k)
• HR sourcing
• Human Resources Management
• Taleo
• Office Management
• Conflict Management
• SAP SuccessFactors
• Talent Cloud
• Workers' Compensation
• Event Planning
• Customer support (10+ years)
• Human resources (10+ years)
• Recruiting (8 years)
Assessments
Recruiting — Highly Proficient
October 2022
Managing the candidate sourcing and selection process Full results: Highly Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Professionalism — Proficient
March 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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