Customer Service Representative
Resume:
Dear Hiring manager,
With the enclosed resume, I would like to express my sincere interest in the Customer Service/ Sales role available within your company. As a skilled, self-directed, and reliable professional with experience from food, retail, education, call centers, and customer service, I’m able to perform customer service/sales requirements while ensuring compliance, regulations and guidelines. I possess the knowledge and experience that allows me to contribute toward the success of your company. My background includes successfully and over achieving sales targets, customer service expectations,operating CRM, multitasking through multiple systems in a timely manner,answering inbound call metrics, dialing outbound call metrics,verifying invoices, and surpassing sales goals while working collaboratively with peers and management to maximize productivity and efficiency. Through my experience, I have become highly skilled at adhering to sales/customer service goals and requirements while facilitating streamlined operations. The following achievements demonstrate my qualification for this position:
●operating multiple systems/CRMs while solving customer issues and/or upselling vital product needs for customers.
● Selecting and solving account issues/needs in a timely manner
● Offering relevant product and services recommendations to satisfy customers needs
● Achieving above average sales goals while maintaining a superior customer experience.
● Evaluating inbound and outbound calls to ensure quality control and accuracy.
● Demonstrating superior interpersonal, organizational and time management abilities. CHEYENNE TORRES
101 Wheatberry Hill Dr, Matthews NC, 28104
***********@******.***
Professional Summary
Dedicated Customer service professional with an engaging and effective disposition who is motivated to maintain customer satisfaction and contribute to company success. My ability to establish rapport and increase sales expectations will be an asset to a company’s outlook. Highlighted Skills
● Product knowledge
● Attention to detail
● Clear communication
● Assertiveness
● Persuasion
● Diligence
● Problem analysis
● Positive attitude
● Multitasking
Professional Experience
Townsquare Interactive
May 2022- Present
Marketing Inbound Sales Representative
● High volume inbound & outbound calls
● Multi task between client conversation & system information
● Rectify client issue in order to save accounts
● Upsell based on business needs
● Move between CRM/ internal systems
● Manage current accounts to continue best results
● Reactivate previous customers/ save pending cancels Spectrum, Charlotte, NC
May 2018-May 2022
Outbound Business Sales/ Account Representative
● Multiple outbound calls a day
● Upsell existing customer
● Set up acquisition customers
● Manage existing accounts
● Provide advanced knowledge of each product
● Move throughout multiple systems while engaging a customer Red Ventures, Fort Mill, SC July 2015-May
2018
Multi-Business Sales/Service Representative,
● Respond to customer calls
● Upselling new, and existing accounts
● Respond to questions and calls regarding accounts
● Provide counsel on options for coverage and service
● Continually improve customer experience
● Seamlessly utilize all resources and systems to enhance experience Union County Public Schools, NC Nov 2014-July 2015 Education Assistance Coordinator,
● Develop grade level curriculum
● Direct and coordinate activities
● Establish procedures and enforce protocol
● Respond efficiently and expeditiously to concerns and safety issues
● Provide guidance to 12+ students and ensure safety Harris Teeter, Tega Cay, SC March 2010- January 2014 Shift manager, Deli
● Open/close department
● Supervising and training employees
● Oversee inventory and supplies
● Resolve customer concerns
● Prepare daily food and catering, samples, and displays. Education:
BA in Entrepreneurship: University of North Carolina Charlottes, 2017, Charlotte NC Associates of General Studies: Central Piedmont Community College, 2014, Matthews NC
High School Diploma: Marvin Ridge High School, 2012, Waxhaw, NC
Contact this candidate