RESUME

SHAHEEN BANU.H

EMAIL ID : adt6di@r.postjobfree.com Mobile # 979**-*****

Royapettah Chennai 600 014

Nature :

With my full enthusiasm & spirit,eagerly waiting for an opportunity where I can utilize my innovation,according to my knowledge,my experience from which I can handle any challenging work given out for me & I had proved myself the best worker in the past roles. And I feel proud of my previous organisations where I had given the best service and I was a part of those Organisations.

YEARS OF EXPERIENCE : 15

PREVIOUS EXPERIENCES :

1. Worked as an teacher for primary school all subjects except Tamil (2000 -2002)

2. ESTEE TRAVELS (2002 -2004 )

ROLES & RESPONSIBILITIES :

Worked as an Office Assistant

Updating customer Bio-data in Typing machine

Filling in a Record, posting the visa documents to the clients through courier service.

3. VST MOTORS (2005 -2006,2007-Jan 2010)

ROLES & RESPONSIBILITIES : Receptionists & Warranty Dept

Worked as an Receptionists, attending customers calls inbound & outbound

Updating staff attendance in an excel sheet day to day

Posted to Warranty dept as an assistant in 2007.

Updating customer records in excel sheet for their paid service & free service daily basis.

4. Lifestyle Int Pvt Ltd (Chennai City Centre) 2013 -2016

Worked as an Junior Assistant R3 Grade in Front Office Customer Care.

Handling customer inbound & outbound through calls & direct service

Updating membership card applied by customer in CRM online service

Maintaining customer records for auditing purposes.

Sending morning enrollment report to corporate & other branches.

Receiving customer queries directly & solved within given time, changing profiles (Contact no,mail id within 72 hrs)

Handled promotions whenever required at sale time

Maintained daily promoting voucheers manually & physically in system

Faced 100% auditing reports in term Off-sales

5. ITC (ESPB) Stationary division (2016 - uptodate)

Worked for ITC as an Customer Care Associate- 2016-2022

Attending customer queries through tollfree

Checking mails & forwarding the customer queries to concerned depts

Updating the queries in an excel sheet daily (closed/pending)

Preparing weekly report of Customer query reports through Dashboard to all concerned higher officials.

EDUCATIONAL QUALIFICATION :

TECHNICAL QUALIFICATION :

Typing speed 30 words/mins

DCA in Computer Application ( Ms- Office,Excel,Word,Powerpoint)

HOBBIES :

Drawings Arts & Charts

Crafts Making

Reading Newspaper on spare time

Cooking & Listening melodious musics

Fond of kishore Kumar hits songs

Personal Profile ;

Husband Name : Syed Hussain

Date of Birth : 13/04/1978

Martial Status : Married

Religion : Muslim

Nationality : Indian

Languages : English,Tamil, Urdu ( Read,Write & Speak Well)

Hindi (Speak well)

Address : 37/3,Chanda street

Royapettah Chennai 600 014

Last Oath :

The above mentioned details & statements are true according to my knowledge.Once an Opportunity is given in your concern will deliberate my skills efficiently.

Thanks

Place : Chennai

Date :

(SHAHEEN BANU H.)

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