Call Center Customer Service

Crystal DeCata

* **** **. *** * Westbrook maine *4092

207-***-**** ********@*****.***

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the company goals. Highlights

● Exceptional work ethic

● Adapts quickly to change

● Unequivocal interpersonal skills

● Ability to troubleshoot

● Effective multitasker

● Eager to learn new skills

Skills

Sales

● Handled a high influx of over 100 outbound calls per day within a dynamic call center environment

● Generated a minimum of 15 new business leads per week

● Easily understood and solved technical problems

● Combined patience, determination and persistence to troubleshoot client issues Customer Service

● Assisted customers by providing information and resolving concerns

● Recommended potential products by collecting customer information and analyzing their needs

● Processed payments and submitted refunds to customers

● Increase the customer service by providing information on new products, and services through up selling opportunities.

Communication

● Managed multiple priorities and maintained effective quota driven workplace.

● Responded to customer inquiries and requests and resolved issues efficiently and professionally.

● Utilized multiple call center support applications to efficiently assist clients and agents. History

Marketing Advisor, Voice Teleservices (2015)

Sales, Great Falls Marketing (2014)

Stay at Home Mother (2010 – 2013)

Sales, Core Logix (2008 – 2009)

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