Customer Support Service

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RESUME

ASHISH KUMAR SAXENA

Mobile: +91-844*******

Email: **************@*****.**

Objective To acquire a challenging position in the organization, this would enhance my skills and serve the organization with my best working efficiency.

Experience

• Working with Airtel DTH service center under in distibuter point as a Backend Support & Sales.

• Worked with Amrapali Aadya Trading & Investment Pvt Ltd as a Relationship Manager.

• Worked with Insproper LLP Pvt Ltd on a project of LanCraft Housing as a Team Leader.

• Worked with Sapphire N Associate Pvt Ltd as a asst. store supervisor. Professional Qualification

• NCFM Certifications ID-000******* (NSE Certification in Financial Markets).

• M.Com from CCS University.

• B.Com from CCS University.

Academics

• Intermediate from U.P Board, Goverment Inter College, Meerut in 2006.

• High School from U.P Board, Government Inter College, Meerut in 2004. Professional Skills

• Extensive knowledge of customer management procedures.

• Quick learner, detail oriented and ability to adapt to new processes in limited time frame.

• Multi tasking skills and ability to work under pressure.

• Ability to deal professionally with a number of external and internal customers.

• Strong ability to identify and resolve customer issues.

• Familiar with MS Office applications including Word and Excel .

• Good knowledge of Operating System Installation and Configuration.

• English Typing.

Details of Work Experience

• Airtel DTH service center under in distibuter as a Backend Support & Sales. Responsibilities • Responsible for interacting with the clients and solving their queries

• Maintaining the records of customer interactions and follow up with the clients

• Provided feedback of the clients to the concerned departments and authorities so as to improve the services

• Maintains record of all enquiries & related details in Computer Systems.

• Provides all Back-office support tasks like sending and receiving mails.

• Co-ordination with Customer of each & every equipment and service . 2

• AMRAPALI AADYA TRADING & INVESTMRNT PVT. LTD

Responsibilities • Evaluating the margin money and maintain margin on buying and selling of securities customer

• All the Customer deal record in the system.

• Guiding the clients to invest in securities & maintain their portfolio.

• Generating revenue in equity segment and achieve the target.

• Insprosper LLP Pvt. Ltd – LandCraft housing, Saket, Meerut Responsibilities • Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions

• Developed and maintain associations with local brokers and agents.

• Handling Broker's & clients queries.

• Handling The Residential & Commercial project in Meerut.

• Proper coordination with team members and various departments.

• Conducting final meeting to change prospect into buyer.

• Prepare documents such as representation contracts, purchase agreements, closing statements, leases, and deeds.

• Organize, measure, evaluate, and analyze promotional events.

• Maintains record of all enquiries & related details in Computer Systems.

• SAPPHIRE N ASSOCIATE Pvt Ltd.

Responsibilities • Check inventory records for accuracy

• Compile reports on various aspects of changes in production or inventory

• Keep records of items shipped, received, or transferred to another location

• Find, sort, or move goods between different parts of the business

• Preparation of Daily Material Receipt in Ledger.

• Incoming & Outgoing Material Posted in Ledger.

• Components ledger update daily Basis.

• Managed to solve their complaints regarding DTH related customer issues and services.

• Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications .

• Updated account information and complete accurate documentation.

• Ability to deal professionally with a number of external and internal customers. 3

Personal Skills

• Willing to learn new things

• Good team working ability, self-confident, zeal for experimental work and eagerness to learn.

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Personal Details

• Date of Birth - 18-Apr-1987

• Sex - Male

• Father’s Name - Mr. Sushil Kumar

• Mother’s Name - Mrs. Babli

• Languages - English, Hindi,

• Marital Status - Married

• Nationality - Indian

• Permanent Address- Ashish Kumar Saxena, 6-Parvesh Vihar, Shastri Nagar, Meerut-250004 I hereby declare that the information given above is true to my knowledge and belief. Date:

Place: Ashish Kumar Saxena

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