Front Office Night Auditor
Resume:
Abdus Slam
Doha Qatar
Contact & WhatApp # **** *436 & 51070692
Email Address: *************@*****.***
Objective
To enhance my professional skills in dynamic and fast paces workplace and to use it in the best possible way for achieving the company’s goal. To work in a related position where I can apply the skills and knowledge I have learned and ultimately contribute to the company’s success. Strengths
• Willing to face any tough challenges and responsibilities.
• Eager to learn new ideas which will improve my ability Work Experience
Duty Manager,
Qatar Global Sport 2022
Managed by ACCOR
05-09-2022 to Present
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Assists in sending guest messages or faxes.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the front office computer system in order to assist front office attendants. Avari X Press Islamabad
Duty Manager,
Highway Road Islamabad
10-01-2022 to 26-08- 22
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Assists in sending guest messages or faxes.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the front office computer system in order to assist front office attendants. Legend Hotel Islamabad
Duty Manager,
G-5/2 Islamabad
09-03-2021 to 31-12-2021
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Assists in sending guest messages or faxes.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the front office computer system in order to assist front office attendants. Millennium Plaza Doha Duty Manager,
ALSAAD DOHA QATER
03-july-2018 to 14-Aug-2020
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Assists in sending guest messages or faxes.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the front office computer system in order to assist front office attendants. WHITE MOON RESIDENC ALSAAD
DOHA QATER
21-SEPTEMBER-2016 to 19-04-2018
Duty Manager
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
• Approves the working schedule for the front office attendants and submits them to front office manager (HO).
RAMADA PALACE HOTEL Al Manamah, Kingdom of Bahrain
28-JUNE- 2014 to 20-SEPTEMBER-2016
Shift in charge
Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.
Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.
Respond promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
Respond courteously to guest requests promptly and resolve matters to the guest’s satisfaction.
Able to priorities the maintenance issues e.g.: to attend the breakdown of plant and machinery on priority.
Perform maintenance activities in the guest rooms and public areas including electrical equipment, plumbing and Air conditioning
Program TV's and perform general housekeeping and engineering-related inventory duties. RAMADA HOTEL ISLAMABAD ISLAMABAD PAKISTAN
01-JULY-2013 to 20-JUNE-14
Guest service office CUM Night Auditor
• Greeting and welcoming the guest and visitors warmly and make them feel comfortable.
• Check in and Check out
• Making daily reports
• Always coordinating with all front office staff (driver’s .bellboy, concierge etc.) Coordinating to Sales Department regarding guest reservations and extension letters. Keep up to date with current promotions and hotel rates.
• Attend guest inquiries and needs.
• Answering and forwarding phone calls.
• Auditor during night shift
BESTWESTERN HOTEL ISLAMABAD ISLAMABAD PAKISTAN
25-JULY-2012 TO 30-JUNE-13
Guest service office CUM Night Auditor
• Greeting and welcoming the guest and visitors warmly and make them feel comfortable.
• Check in and Check out
• Making daily reports
• Always coordinating with all front office staff (drivers, bellboy, concierge etc.) Coordinating to Sales Department regarding guest reservations and extension letters. Keep up to date with current promotions and hotel rates.
• Attend guest inquiries and needs.
• Answering and forwarding phone calls.
• Auditor during night shift
Appreciation Letter
• Appreciation Letter given by Millennium Plaza Doha Qatar.
• Appreciation Letter given by Legend Hotel Islamabad. Tertiary
College Level : 2012 SARHAD University of Science & Information Technology
Peshawar (F/8 Campus Islamabad)
Commerce (B .COM with 72%)
Secondary Level : 2009 Federal Board & Intermediate Secondary Education Commerce (I.COM with 55 %)
Metric Level : 2007 Federal Board & Intermediate Secondary Education Metric (Science with 55 %)
Personal Background
FATHER NAME : MUHAMMED ASHRAF
Date of Birth : 17-06-1991
Place of Birth : ISLAMABAD
Citizenship : PAKISTAN
Passport No : FH1078442
Religion : ISLAM
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Abdu-s-Slam
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