Customer Service Care

LUCIE

KRANZ

Santa Monica, California, United States

adt6b6@r.postjobfree.com

+1-714-***-**-**

PROFILE

Customer Satisfaction Specialist managing reviews and online reputation with professional experience in industries such as Software, Insurance, Skincare-Cosmetics, Industrial applications, and Healthcare. EMPLOYMENT HISTORY

Online Reputation Manager, DRK Enterprises LLC, Nashua NOVEMBER 2020 — MARCH 2022

• Significantly increased client retention.

• Helped obtain reviews and communicated feedback between our Marketing and Sales teams.

• Worked to support sales teams during high demand. Customer Care Manager, Lumin Skin Management, Los Angeles JANUARY 2020 — JUNE 2021

• Developed treatment plans and options based on the client's skin needs and concerns.

• Worked to ensure a positive and hassle-free customer experience.

• Identified and maximized sales opportunities and increased customer retention rates. Sales Support Executive, PSA Print Group, Rancho Cucamonga MAY 2019 — FEBRUARY 2020

• Trained new sales professionals and provided coaching as needed to maintain company sales success.

• Established sales goals by forecasting annual sales quotas

• Consistently surpassed sales quotas by implementing effective sales strategies and equipping team members with powerful product knowledge.

Customer Satisfaction Manager, Farmer Brown Insurance, Chicago JANUARY 2018 — DECEMBER 2020

• Communicated between policyholders, clients, contractors, and necessary parties.

• Enhanced quality assurance protocols.

• Worked with senior executives to develop problem-solving strategies.

• Assisted contractors with claims within their general liability policies and workers' compensation. SKILLS

Customer Service

Administrative Support

ATS & CRM Software

Online Reputation Management

Autodesk Maya

Social Media Moderation

LANGUAGES

English Spanish

HOBBIES

Hiking, Yoga, Embroidery, Sculpture, Animation.

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