Customer Service

RENITA HARMAN

**** ********** *****, ************, ** 22802

(H) 540-***-**** (C) 540-***-****

******.*******@*****.***

Summary of Qualifications

Motivated, self-starter with extensive experience in customer service, merchandising, POS systems and cash han- dling. Strengths include exceptional communication, organization, and administrative skills. Recognized by col- leagues as a reliable, trusted and highly organized professional that values achieving results through both individual contributions and teamwork.

Skills

Professional Experience

Jewelry Sales Manager 01/1995 to Current

Self-Employed/Business Owner –Harrisonburg, VA

• Manage, on average, 60 other jewelers in the business and serve as an area wide Training Director.

• Plan schedules, prepare agendas, arrange speakers, and make travel arrangements for group training.

• Conduct group presentations and 1/1 consultations to educate customers and other jewelers on fashion and how to use jewelry to appropriately accessorize.

• Achieve individual monthly sales goals to help drive business results.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative cus- tomer service culture.

• Resolved all customer complaints in a professional manner, while prioritizing customer satisfaction.

• Shared best practices for sales and customer service with other team members to help improve the store efficiency and production.

• Cultivate a customer-focused shopping environment and experience by greeting and responding to all customers in a friendly manner.

• Dedicated to improving sales abilities and product knowledge through continuous learning.

• Complete all accounting and tax information for the business. Eyewear Consultant 05/2017 to Current

MyEyeDr. – Harrisonburg, VA

• Fit, measure and adjust eyeglasses under the direct supervision of an optician or optometrist to exceed the patient’s needs and expectations.

• Problem solve any difficulty a patient may experience regarding vision care.

• Provide patients with exceptional customer service by understanding and assisting the patient's needs.

• Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowl- edge of product lines and options to educate patient.

• Maximize sales by using the company's best, better, good sales concept.

• Provide patients with comprehensive explanation of their insurance benefits.

• Educate patient on the adaptation of new Rx's and care of lenses.

• Communication (written and verbal)

• Time/Schedule Management

• Attention to Detail

• Adaptable

• Strong Work Ethic

• Computer Literate

• Customer Service

• Sales

• Presentation and Training

• Administrative and Office

RENITA HARMAN

• Provide accurate information about delivery time frame; immediately notify patient of any delays in delivery time.

• Understand all promotions, coupons and third party programs available through My Eye Dr.

• Ensure product pricing is accurate and process patient payment transactions.

• Clean displays and help maintain the attractive appearance of the office. Above Wing Customer Service Agent/Gate Agent 05/2016 to 05/2017 Delta Global Industries – Charlottesville Albermarle Airport

• Greeted passengers, verified tickets and directed passengers to assigned seats.

• Addressed passengers' concerns about delayed and canceled flights and resolved the issue through re- booking their flight and providing overnight accommodations if necessary.

• Promoted the safety, comfort and welfare of passengers by explaining how to get to their Atlanta con- nection and how to navigate the TSA security screening process for new and nervous flyers.

• Checked air cargo against documentation to identify and resolve any discrepancies. Relayed updates and information to passengers in a friendly and timely manner

• Relayed updates and information to passengers in a friendly and timely manner.

• Printed all the correct paperwork for each flight for the Flight Captain and Flight Attendant.

• Met the plane at the jet bridge and transported anyone needing wheelchair assistance.

• Helped the Flight Attendant prepare the plane for the next flight.

• Helped assist in tracking misplaced luggage and setting up for deliveries for the passenger.

• Checked in an average of 50-100 passengers per flight.

• Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.

• Maintained a friendly, positive attitude when dealing with distressed passengers. Office Manager 06/1992 to 02/1997

L.E. Industrial – Harrisonburg, VA

• Completed all of the accounting and bookkeeping for the office, including payroll taxes, sales tax re- ports, and end of the year taxes.

• Entered financial information and payments to guarantee that employees and vendors were paid accu- rately and on time.

• Reconciled company bank, credit card and line of credit accounts.

• Developed monthly, quarterly and annual profit and loss statements and balance sheets.

• Managed product quality to guarantee compliance with quality policies, procedures and systems.

• Ordered supplies to make bar code labels for government contractors.

• Monitored production to ensure outgoing orders were completed on time. Education & Affiliations

• High School Diploma: Eastern Mennonite High School, Harrisonburg, VA

• Fashion, Sales, and Customer Service Training: Week long session, annually 1995 – Present, Dallas, TX

• Customer Service Cargo Dash: Continuing education in shipping and receiving, Atlanta, Minneapolis, and Charlottesville, VA.

• My Eye Dr. Med: Industry specific training completion

• School and Church Volunteer

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