LaKeysha R. Pollock

*** ****** **, *******, ******** 23666

OBJECTIVE

To obtain a position where I can utilize my abilities and skills to enhance and meet company expectations.

EDUCATION

Bryant and Stratton College Medical Billing Reimbursement and Coding Online Completed October 2019 Sentara College of Health Science Care Partner Program Chesapeake, VA Graduated June 2014

Centura College Medical Assistant Program Richmond, VA Graduated September 2004

SKILLS & ABILITIES

ASL

Knowledge of Microsoft Office & Excel

General office tasks & Draft Correspondence

Over 20 years of experience in management, customer service & cash handling

Data Entry

Knowledge of Medical Coding and Billing (ICD-10, CPT, and HCPCS codes)

Billing Remittance

Maintain Confidential Records

Efficient in use of medical equipment including Dinamap Machine, Doppler/Scanner

&Thermometer

PROFESSIONAL EXPERIENCE

Medical Billing Associate 2021-Currently

Dominion Medical Associates, Inc Richmond, Va

Perform charge entry

Post billing payments from all sources

Perform completion of claims to payers

Submit billing data to the appropriate insurance providers

Process claims manually and electronically

Resolve denial instances

Achieve maximum reimbursement for services provided

Deploy, maintain and report on various programs

Conduct duties in a professional and timely fashion

Patient Care Representative 2018-2020

Sentara Medical Group Norfolk, VA

Responsible for registration process of new and current patients at the site.

Completes check-in and checkout functions to include collection of co-pays, scheduling of appointments, and requests for medical records.

Answers telephone calls and greets all patients and visitors with a smile

Endoscopy Technician 2014 - 2018

Sentara Leigh Hospital Norfolk, VA

Supported the patient care in the Endoscopy Department

Assisted during Gastrointestinal and pulmonary endoscopic procedures

Responsible for the preparation, maintenance and cleaning of equipment and supplies

Functioned under the direction and supervision of a licensed nurse

Loan Processor/CSR 2013 - 2014

Fast Auto Loans Virginia Beach, VA

Opened/closed store and processed bank deposits and balance cash drawer daily

Managed all front office duties including greeting visitors, answering phones, operating office equipment, maintained files and reports, and prepared correspondence mailings

Evaluated vehicles, process loans and collected on defaulted accounts

Customer Service Rep 2011 - 2012

Chartway Federal Credit Union Virginia Beach, VA

Handled account maintenance and processed transactions via telephone

Consistently provided outstanding customer service while building rapport with

Customers, as well as internal staff

Processed sales referrals and promoted bank services and products

Assisted employees and members with account management, researched and resolved issues with financial needs and concerns, and cross-sale banking products and services as necessary to ensure the best banking experience possible

Certified Senior Teller 2007 - 2011

BB&T Bank Virginia Beach, VA

Opened and closed branch following branch protocol

Selected to serve as Lead Teller; trusted with situations requiring high-level problem solving and decision-making abilities. Trained new tellers on processing bank transactions and procedures

Responsible for ordering currency and office supplies from approved vendor(s)

Communicated with customers and employees to answer questions and explain account and banking information, processed deposits and payments, cashed checks, handled large sums of cash daily, balanced cash drawer, cash vault, and ATM daily, answered business calls, and maintained sells goals

Followed bank policies and procedures, and applied a high degree of accuracy to process transactions in a timely manner

Teller Supervisor 2000 - 2007

BB&T Bank Richmond, VA

Opened and closed branch following branch protocol. Maintained the vault and associated security procedures

Managed all front office duties including greeting visitors, answering phones, operating office equipment, maintained files and reports, and prepared correspondence mailings

Supervised a staff of five bank tellers ensuring completion of the team’s assignments with a 98% accuracy rating

Assisted in the interviewing / hiring process.

Maintained personnel records and documentation of employee annual reviews and quarterly employee coaching

Performed routine office, receptionist, and customer service duties

Maintained manuals and office retention files

Trained new tellers on bank policies and procedures, as well as sales technique

REFERENCES AVAILABLE UPON REQUEST

CPR & First Aid Certified

Acquire Patient Vital Signs

Trained in Medical Office procedures & Examining Room

Trained in performing wound care, EKG, and phlebotomy

Contact this candidate