Shweta Hurakadli

Pittsburgh, PA

Phone : 858-***-**** Email: adt699@r.postjobfree.com

Objective

Seeking to work in professionally competent work place where my experience and education can be utilized.

Profile

•10+ years of experience in Information technology.

•System Admin/Analyst for Hospital scheduling system.

•Tableau.

•Systems administration of windows platform.

•Manage Active Directory and DNS.

•Manage Citix and VMWare and HyperV Environments.

•Worked as sql data base administrator.

•Experience in project management.

•Worked as help desk to support windows and apple hardware and their applications.

•Worked on SAP, Cognos and Weblogic applications.

Technical Skills

•Kronos Work Force Central.

•Tableau.

•Windows Server Administration (Windows 2000, 2003 & 2008).

•Active Directory and DNS.

•Virtualization.

•Project management.

•IIS 7.0 Administration.

•SQL DB.

•Cognos BI system administration.

•Web logic system administration.

•Secure enclave applications.

•SQL clusters.

•Load balancers (BIG IP and NLB).

•Support SAP hosted applications.

•Business analytics.

Professional Experience

Dec 2019 – Current: Allegheny Health Network

System Administrator/Analyst

As System Administration for Kronos application, provide both day to day support, strategic planning and design of current and future scheduling capabilities to support all aspects related to resource scheduling operations across AHN.

Administer the Kronos Scheduling capabilities, support end-users with process or scheduling-related system issues, and act as a technical lead for all system and application components

Create Tableau dashboard for reports needed by Management.

Provide management support for projects and initiatives providing a structured and value added labor management function.

Interface and collaborate with HR Payroll Systems (HRPS) and HM Health Solutions IT (HMHS) resources in managing technical and vendor components based on ownership.

Lead administration of Kronos Scheduling modules (Workforce Central Timekeeper – basic scheduling, Workforce Central Advanced Scheduler, and Workforce Central Health Care Extensions) 8.1.6 applications, including database and table maintenance, application maintenance and upgrades, licenses, and platform maintenance and upgrades.

Develop, modify and maintain Scheduling application configurations including but not limited to: Maintenance of Organization Map, Scheduling Rules, Organization Sets, Facility Set-up (beds, locations, etc.) and Licenses. Perform configuration changes in accordance with application procedures.

Provide production support to ensure business processes execute as planned. Monitor and support assigned data interfaces and ensure operations.

Create and maintain technical documentation, operational procedures, and other related documentation. Develop and execute test scripts as part of regression testing. Deploy application changes in a timely & quality manner. Lead implementation and maintenance activities for the application areas assigned.

Engage with end-users to resolve reported issues and requests. Provide full service end user support for Kronos Scheduling by troubleshooting problems, analyzing root cause, answering questions, creating and/or modifying reports, and planning/creating documentation as needed.

Facilitate the assignment of mobile licenses and support end-user questions. Act as a liaison between key business areas to work with and educate users on applications, technology in support of business processes and enhancements.

Track reported issues and requests as directed. Ensure requests are completed and agreed upon with the customer. Communicate regularly with the customer team to ensure expectations are aligned.

Coordinate with HR Payroll Systems and HM Health Solutions IT resources in resolution of reported issues and requests.

Partner with stakeholders to play a significant role in helping to plan and manage projects related to new functionality, process improvement and system update release management. Implement system support initiatives and Optimization projects, supporting HRPS & IT and other related stakeholders.

Focus on optimizing efficiency, ensuring data integrity, and safeguarding system security/data privacy with a commitment to utilizing best practices. Regularly assess current state of services and proactively identify areas of opportunity for improvement.

Understand objectives of business processes related to the technology. Serve as an escalation point for process design and system configuration support. Maintain the system configuration, reporting for the assigned functional areas.

Responsible for driving process design activities of the assigned functional areas. Translate business process design into functional requirements. Define, develop and deliver operational metrics for the operating performance of the assigned functional areas. Follow department policies and procedures as required for project management and support/solution delivery.

July 2015 – May 2019: Innovative IT Solutions, Honolulu, Hawaii.

System Admin

• Windows and SQL server environment setup & management, system performance optimization and Maintain safe and injury free environment.

• Supported billing application hosted infrastructures.

• Project to provide encryption for sensitive data application for SOX audits.

• Provide tier 3 troubleshooting for server hardware, storage and network issues.

• Designing, implementing and maintaining three or more tier web applications.

• Identifying legacy application and creating road map for deploying application to latest technology.

• Disaster recovery planning and implementation.

• Everyday code migration.

• Proactive and reactive health maintenance of servers.

• Incident and problem management

• Managing, implementing and upgrading security of applications.

• Working with stakeholders and users for downtime and issues.

• Oncall support for all internal and external applications.

• Training and documentation.

• Designing and implementing Load balancing technology for all three (web, application and database) environment.

September 2014 – May2015: Technical analyst assistant.

Hawaii Pacific University, Honolulu, Hawaii.

•Taking calls from faculty, students for any IT related issues.

•Helping students with any application issues on Apple or windows systems at computer center.

•Helping faculty with setting up computers, projectors and their personal device for class presentations.

•Troubleshoot any WIFi related issues.

•Making sure all university systems are up to date and are under warranty.

•Working with venders for any hardware issues..

March 2010 – January 2013: System programmer

Intel Technology India Pvt. Ltd., Bangalore India

•Windows and SQL server environment setup & management, system performance optimization and Maintain safe and injury free environment.

•Manage security of system and database.

•Upgrade of windows 2003,2005 and 2008 servers.

•Moving application from physical to virtual systems.

•Path to production Technical support, debugging and root cause analysis, preventive maintenance, automation and risk assessment & mitigation.

•Application integration and application deployment/landing.

•Cross team communication and issue escalation and resolution.

•Define standards and guidelines for applications.

•Documentation evaluation and creation.

•Project management.

Project Accomplishments

•Tableau project, worked to build SQL queries to pull data from Kronos database to create reports in Tableau.

•Worked on Project to Build Pharmacy scheduling system for all 8 hospitals under AHN.

•Project to set up 4 new hospitals into our system.

•Upgrade Project from Kronos 8.0 to 8.1.6 version.

•I have successfully initiated and completed several projects to upgrade web, application and database servers to latest windows 2012 R2, my role included planning the project, getting all resources, remodeling architecture in order to fix the previous issues, working with different connection, testing on all the environments, communicating with users, negotiate downtime, get the switch over within downtime and take responsibility of issues during stabilization period, after the stabilization period EOL old environment. One such project for Cognos application which hosted 111 servers.

•Moved big multi-tier web applications from physical to Virtual environment.

•Set up Custom certificates and setup connection with SAP, the project was successfully accomplished on all environments and I was recognized for it. This project was part of the best projects for that year.

•Project for consolidating environment with business value of Centralizing infrastructure. I helped to take care of the infrastructure EOLing part of servers by removing GLBs, working with networking team to make necessary networking changes, disabling monitoring/Backups and shutting down the servers. This helped consolidation of environment and simplified the manageability. This project saved huge saving for organization.

•Virtualization project which includes effort to convert physical servers to virtual which helped organization moving to cloud.

•I have taken lead in many projects as project manager.

•Worked on Project to Build Pharmacy scheduling system for all 8 hospitals under AHN.

•Project to set up 2 new hospitals into our system.

•Upgrade Project from Kronos 8.0 to 8.1.6 version.

Achievements

•Received appreciation and awards for my projects.

•Participated three times in Transformation Internship Program conducted by Hawaii stated and received certification from governor of Hawaii for success of projects.

Certification

•ITIL V3 certification.

Education

•MSIS – Master of Science in Information Systems

Hawaii Pacific University, USA, 2015

•Bachelor of Engineering (Electronics & Communications)

VTU University, India, 2009

Contact this candidate