Brian Boschert

Medford, NY *****

adt68p@r.postjobfree.com

516-***-****

PROFESSIONAL SUMMARY

Accomplished professional with exceptional leadership, planning, and vendor management skills in both the public and private sectors. Regarded for establishing collaborative relationships with vendors, and business stakeholders to successfully manage projects from inception to completion. Known for adopting a technical approach with a customer service attitude. Additional strengths include:

Vendor Management ~ Project Management ~ Managed Services~ RFP/SOW Processes

Maintenance Agreements ~ Telecommunications ~ Process Reviews ~ IT Procurement

Business Documentation ~ Facilities Management

PROFESSIONAL EXPERIENCE

Metropolitan Transportation Authority, New York, NY 2017 -

The MTA is North America's largest transportation network, serving 15.3 million people from New York City through Long Island, southeastern New York State, and Connecticut.

Manager, IT Client Services

Responsible for supporting over 100 locations across multiple MTA agencies for communications related infrastructure including but not limited to: project management, voice systems, cost analysis, budgeting, audio/video conferencing solutions, vendor relationship management and problem resolution. Performed Process Reviews in order to gain operational efficiencies. Spearheaded installation of a cloud based Cisco Call Center during the onset of Covid enabling several hundred agents to work remotely. Prepared SOW and RFP requirements for multiple initiatives such as a multi-agency wide Unified Communications as a Service (UCaaS), IVR (CCaaS), A/V conferencing services and technical maintenance services.

Star Gas Partners, LP, Woodbury, NY 2001 – July 2016

A full service energy provider specializing in the sale of home heating products and services to residential and commercial customers. The company also services and sells heating and air conditioning equipment and provides home security and plumbing services. Star is the nation's largest retail distributor of home heating in the Northeast and Mid-Atlantic.

Director of Information Technology (2007 – July 2016)

Reported to VP of Finance and CEO, led a staff of 20 IT professionals charged with technical

support, system implementation, and planning. Supported voice/data infrastructure for all

sites including cabling, circuits, network hardware, voice connectivity and recording systems

for four call centers (Long Island, Rhode Island, New Jersey, Pennsylvania). Negotiated

carrier services, wireless, hardware/software maintenance, data circuits, and

consultant agreements. Procured services, hardware and software for IT and the enterprise.

Developed and managed $5 million operating budget to monthly Profit and Loss parameters.

Built and executed annual $3 million Capital budget. Directed IT Help Desk that handled

30,000 calls annually. Worked with KPMG auditors on annual SOX audits and compliance.

Served on IT Steering Committee with VP of Finance, SVP of Sales/Marketing and CEO.

Moved disaster recovery operations to a new location utilizing a private cloud solution.

Brian Boschert -2

adt68p@r.postjobfree.com

Star Gas Partners, LP - continued

Merged two business centers in New York in to one new corporate office build-out housing over 300 people and keeping a 24x7 regional call center online. Designed cabling plant floor plan and communications services for this project.

Led a five-person vendor selection committee to install a company-wide unified communications solution for voip, predictive dialer, IVR, and Genesys contact center.

Integrated systems for companies obtained through acquisition.

Implemented video conferencing at eight locations reducing travel and training expense.

Established consolidated sales call center networked to other regional call centers.

Managed facilities: executed HVAC, UPS, Generator, facilities work and service requests.

Managed relocation of on premise data center to an off-site co-location facility in one

weekend while keeping key systems online to handle our 24x7 support model.

Migrated wireless services to a flat rate plan reducing expense by $180K annually.

Manager of Telecommunications (2001-2007)

Supervised a staff of two Telecom Engineers responsible for all voice/data circuits and

phone systems on a 24 hour basis. Installed and supported all voice and data telco services.

Implemented VPN solution to replace outdated network, utilizing converged circuits for voice and data saving upwards of $220,000.

Led the business migration of all voice traffic to an outsourced call center networked to internal Tier 2 call centers in multiple locations. Migrated all voice traffic back to internal call centers two years later.

Established regional call centers handling customer service for the business.

Implemented an off-site disaster recovery solution at Cervalis (CyrusOne).

ABN AMRO Bank, Uniondale, NY 2001 – 2001

This financial services firm was the parent company of European American Bank in the United States servicing retail, private and corporate banking clients. EAB was sold to Citibank in 2001.

Assistant Vice President - Telecommunications

Supported telecommunications services for 97 metropolitan area branches, a call center, and

corporate locations in other major cities nationwide. Managed a staff of ten professionals and

multiple vendors to handle all services, including PBX, voice and data connectivity, cellular,

video conferencing, call accounting, billing, and telco calling plans.

EDUCATION AND PROFESSIONAL SKILLS

Business Administration, Associates Degree Nassau Community College

ServiceNow, ITIL Service Management, UCaaS, CCaaS, Microsoft Teams, Zoom, Audio/Video Conferencing Systems, Expense Management, Telecommunications

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