LOVETTE

ARCHULETA

adt68k@r.postjobfree.com

505-***-****

Chinle, AZ 86503

SKILLS

Office Management

Scheduling and Coordinating

Technical Proficiency

Team Management

Customer Service

Business Management Principles

Administration and Reporting

Quality Standards

Performance Tracking and Evaluations

Staff Training

Employee Coaching and Motivation

Managing Operations and Efficiency

EDUCATION

Dine College

Tsaile, AZ

AA Degree - 12/2022

Business Administration

Navajo Preparatory School

Farmington, NM • 05/1995

High School Diploma

PROFESSIONAL SUMMARY

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

WORK HISTORY

State Of Arizona Department of Economic Security - Local Office Manager

Chinle, Arizona • 09/2015-05/2022

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Coached new hires on company processes while managing employees to achieve maximum production.

Coordinated special projects and managed schedules.

Evaluated employee records and productivity to complete employee evaluations.

Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Prepared meeting materials and took clear notes to distribute to employees

State Of Arizona Department of Economic Security - Program Service Evaluator

Chinle, Arizona • 09/2013 - 09/2015

Referred families to shelters, legal resources and educational programs.

Conducted community workshops to promote different programs and educate public on available services.

Worked with senior case managers to coordinate team development activities and trainings.

Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently.

Demonstrated respect, friendliness and willingness to help wherever needed.

Wells Fargo Bank, N.A. - Service Manager

Chinle, Arizona • 12/2011 - 02/2013

Met with customers to discuss service needs and offer available solutions.

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Met with customers to discuss service needs and develop effective and practical solutions.

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Trained less-skilled tellers on standards, efficiency and conflict resolution for best-in-class customer service.

Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

.

Contact this candidate