AMY PANNO

Milwaukee, WI 262-***-****

adt685@r.postjobfree.com

www.linkedin.com/in/amy-panno-8120085

PROFILE

Highly motivated professional with 21 years of success in sales and account management in IT Consulting and Professional services. Highly skilled at building, maintaining and growing relationships across all levels of client organizations to achieve goals. EXPERIENCE

Vaco Technology Staffing 11/21 to 5/22

Associate Director of Client Solutions—Sales

Vaco is an international talent & solutions firm, providing boutique level service with global reach in the areas of consulting, executive search, permanent placement, and strategic staffing. In my role, I create relationships with companies throughout Wisconsin to bring them Vaco service offerings including IT Staffing and Managed Services. Focus on mid-market and large market clients with revenue from 5 million to 1 billion.

● Generated 250K in revenue in 5 months—all new business

● Opened 6 new logos in 5 months

● Exceeded Revenue Goals by 200%

Liturgical Publications (LPi) Technology and Printing 10/1/19—4/24/20

(Covid Lay-off)

Business Development/Product Specialist

As a product specialist for church management software built on Salesforce.com, my role includes calling on parishes throughout the US

Drive new business as a product specialist

● Grow account base through networking, cold calling and industry conferences

● Work directly with implementation teams to learn application and share customer feedback

● Responsible for webinars and demos of Salesforce.com built database to prospect customers

Genesis10 - Information Technology Consulting and Services Firm 1/2007—1/2019

VP Business Development/Senior Account Manager

As the primary contact for all client facing activities my role includes requirement management, performance metrics, delivery, consultant retention, policy and process reviews, contract negotiations, strategic planning. Excels at building strong relationships with both internal and external clients to deliver the best consulting services experience possible. Sales and Marketing Responsibilities

● Implement strategies for maintaining and growing headcount

● Grow account base through networking, cold calling and industry events

● Responsible for cross-selling Genesis10 additional service offerings including: Consulting, Direct Placement, GAP (College Hire Program) Program, Delivery Center

● Collaborated with Legal and Compliance to create Service Agreements, Statements of Work, MSAs and Contracts.

● Coordinate with marketing, compliance and CFO for RFI’s and RFPs.

● Responsible for cross-selling Genesis10 service offerings including: Consulting, Direct Placement, GAP (College Hire Program) Program, Delivery Center Account Management Responsibilities

● Account Management for large accounts including Northwestern Mutual, MillerCoors and Associated Bank

● Develop strong relationships with client Directors, Hiring Managers, Resource Managers, Vendor Office, PMO, Procurement

● Consult with client for resource projection

● Participate in meetings/calls with hiring managers to drill down on requirements

● Provide direction to internal recruiting staff

● Collaborate with recruiting to match candidates to requirements

● Conduct final candidate interviews

● Work in tandem with Delivery Managers to mitigate and resolve consultant conflicts at client site

● Responsible for compliance to Vendor Program rules of engagement Accomplishments and Awards

● Sales Success across several G10’s Service Offerings: Consulting, Direct Placement, GAP Program, Delivery Center

● Participated in several winning Request for Proposal RFP’s and RFI’s, including Northwestern Mutual, MillerCoors, Associated Bank, and Molson Coors.

● Presidents Club Award Recipient

● Selected by MillerCoors to manage 3 SAP vendors which included vetting candidates for both functional and technical SAP contract roles.

● Top vendor award recipient from MillerCoors and Associated Bank and MillerCoors Aquent, LLC - Global Professional Services Firm

11/00—01/07

Senior Account Manager/BDM

Overall account management of Aquent’s largest Fortune 100 Information Technology account—Northwestern Mutual, as well as other key accounts in the Milwaukee area. Responsible for all client facing activity including: requirement management, performance metrics, policy and process reviews, contract negotiations, strategic planning. Account Management and Delivery Responsibilities

● Daily contact with client Directors, Hiring Managers and Resource Managers

● Consulted with client Resource Managers for resource projection

● Attended all candidate interviews at client site

● Provided direction to internal recruiting staff

● Conducted final candidate interviews

● Responsible for on-boarding of all new consultant hires at client

● Created and implemented Consultant Support Plan; including performance reviews, training requests, merit increases.

● Responsible for all conflict/problem resolution for Aquent consultants at client site Sales and Marketing Responsibilities

● Implemented strategies for maintaining and growing headcount

● Responsible for sales quota of $8 million per year

● Responsible for Service Agreements, Statements of Work and RFPs

● Responsible for cross-selling Aquent’s additional service offerings including Creative and Marketing Services

● Responsible for compliance to Vendor Program rules of engagement Accomplishments and Awards

● Earned Highest GP each consecutive quarter for 2005 and 2006,

● Exceeded performance targets and received maximum bonuses from 2001--2006

● Opened and managed 2nd largest IT account—Assurant Health in 2003

● Successfully managed and expanded two of Aquent’s top IT accounts in nation—Northwestern Mutual and Assurant Health

● Secured Top Vendor Status 6 consecutive years at Northwestern Mutual

● Created and Presented “Best Practices, Managing Large Accounts for National Conference at Aquent Headquarters in Boston. Created and presented series Positive Communication Skills for Northwestern Mutual Testing Team

● Invited by Northwestern Mutual Purchasing Director to appear in National Magazine.

● President’s Club (5 Account Managers in Nation receive this award for exceeding Gross Profit Goals.)

● Superstar Award for Highest Gross Profit dollars 9 consecutive quarters. ADDITIONAL SKILLS

Proficient with Microsoft Word, Excel and Sales Forecasting and CRMs: Salesforce.com and Siebel; ATS Jobdiva and several VMS systems

EDUCATION

Illinois State University

M.A. Communications - Emphasis: Organizational Communications/Training and Development University of Illinois

B.A. Speech Communication

Contact this candidate