Dawn Courtney-Sanders, PMP

adt66p@r.postjobfree.com • 513-***-****

LinkedIn • Mason, OH 45040

Senior Project Management

Possesses an intrinsic leadership affinity for managing overall operations of projects by delivering pragmatic leadership for operational efficiency and business growth through strategic planning and implementation.

Proven track record of directing company planning activities while providing strong leadership and overall guidance of administration and operational activities at all levels. Un-parallel proficiency in providing leadership and technical leadership to enable cross-functional development program teams to efficiently plan, execute, and report on the full lifecycle project management. Expert in creating and maintaining high-level program timelines, tracking, and raising issues, and communicating timely updates to the project team. Skilled in exploring critical path tasks and deliverables, identifying risks/challenges, and supporting the development and implementation of risk mitigation plans. Talented in identifying, implementing, and communicating best practices. Adept at administering contracts and ensuring full compliance with standard practices. Innate leadership ability to motivate multidisciplinary teams, including project managers, and business analysts to achieve common objectives and foster organizational processes while creating centers of excellence and PMO for clients.

Areas of Expertise

Full-cycle Project Management

Executive Leadership & Guidance

Continuous Improvement

Risk Assessment & Mitigation

Cross-Functional Team Development

Financial Management

Strategic Management

PMO Operational Excellence

Technical & Strategic Leadership

Budgeting & Cost Control

Vendors Management

Strategic Planning & Execution

Organizational Development

Contract Negotiation

Stakeholders Engagement

Partnerships & Collaborations

Problem Resolution

Excellent Communication

Career Experience

Procter & Gamble Company 2021 – Present

IT GBS Warehousing Delivery – Program/Project Manager/IT Manager

Deliver senior strategic leadership in planning, establishing, and managing projects. Complete various projects, including implementation of automation technologies at the Dayton Mixing Center, including Lead cross functional teams, multiple vendors, and multimillion-dollar budgets. Streamline transfer of error-free parts and materials data from Engineering Designers to Manufacturing line configuration in the plants for seamless transfer from Teamcenter PLM to SAP for BOM maintenance, procurement, and administration; Migrated Grooming PDD team from legacy Teamcenter PLM to Global Teamcenter PLM; AGV Storage (AGVs), Automated Layer Picking (ALPS, and Automated Case Picking (ACP); execution of a solution with the ability to communicate across Nulogy Pack-Manager to P&G’s PrIME WMS system via middleware Dell-Boomi in order to develop inventory in both systems by scanning inventory into Pack-Manager via a barcode scanner; initiation of implementation of a data replication solution to feed data from Warehousing Data Hub from Dayton Nulogy application to Boomi platform; and management of a startup a NEW Customer facing node on the West Coast.

Completed Projects:

Equipment Data Flow program with multiple projects

Grooming PDD Data Migration Project

DYMC Tomorrowland Project

NEMC Auto Line Takeaway Project

DYMC Data Replica Project

Golden Gate WCMC OSW

Procter & Gamble Company, - Matlen Silver IT Staffing, Mason, OH 2020 – 2020

IT Consultant – Sr. Program Manager

Assume executive responsibilities of leading the IT VMO Flex Staffing program, a global accelerator for P&G IT leaders to leverage a flexible workforce through a streamlined process, developing top-quality talent at the fastest speed in a compliant manner. Oversaw the development of project plans and monitored project progress while simultaneously administering multiple tasks. Produced business process flows diagrams and eradicated business requirements, user stories, and use cases. Supervised cross-functional teams while assessing and mitigating project risks. Managed the annual L&D budget by estimating and forecasting the entire L&D cost. Govern the design and ongoing review of learning and development architecture for RMO aligned to overall HR and business strategy.

Played a lead role in delivering medium to large process optimization and systems projects.

Deployed a Global MSP solution and consolidated the processes impacted by the 2019 IT Flex program execution.

Achieved a global process standard across P&G and its IT VMO operations while leading the expansion and process optimization changes to the IT Flexible Staffing Program.

Coached and mentored modules aimed at all levels in RMO.

Resolved problems by uncovering root causes and implementing practical solutions.

Navigated training based on the IT Flex Program rollout.

Archer Daniels Midland Company, - Cohesion, Cincinnati, OH 2018 – 2019

Sr. Program Manager

Directed cross-functional project teams, including 20+ development, infrastructure, engineering, and business analyst professionals throughout project lifecycles. Created the project charter, incorporated project, resource, and contingency plans, and related project management artifacts. Assessed financial forecasts and delivered ongoing reconciliation of resources and other related project expenditures. Defined success metrics and criteria in partnership with business sponsors. Regularly coordinated with business stakeholders on project status as an SME and drafted project status reports. Delivered presentations on the project in various project governance and inter-department forums.

Led and delivered complex projects within agreed deadlines while assuring all projects met success parameters and ROI targets stated in the business case.

Played a central role in delivering the SOA Suite Platform Upgrade project, including the planning, design, development, testing, and transition of the existing SOA Suite (SOA/OSB/ODI/BPM) to the new R12.2.1.3 version and migration from the existing engineered systems platform to the commodity Dell infrastructure.

Promoted the successful delivery of projects while supporting and coaching others within the PMO regarding standards, organizational understanding, and relationship building.

Efficiently resolved all high-priority project risks, as well as ensured compliance with compliance standards.

ShawnTech Communications, LLC, Dayton, OH 2017 – 2018

Project Management Office Manager - Solution Delivery

Played a lead role in establishing project goals, managed operations, and produced methods to monitor project progress. Managed simultaneous projects, including the needs assessment, and supplies tracking/delivery by collaborating with the installation and resource manager, solution delivery team, and finance staff. Executed project management best practices to proliferate project progress, mitigate risks and set up communication plans. Planned and organized the Scrum meetings (Daily Scrum, Release Planning, Sprint Planning, Sprint Review, and Sprint Retrospective meetings). Oversaw development, delivery, and evaluation of training programs and materials.

Directed the delivery of high-quality products and services to clients and received feedback from customers for further improvement.

Up-skilled staff through training and development initiatives to successfully complete assigned tasks, delivering direction for content, delivery, and facilitation.

Met ongoing company business needs by developing new and modifying existing software solutions.

Recognized as a trusted advisor/leader with customers and stakeholders of the organization across business and IT.

Executed exceptional communication skills to gain, review, and regenerate agreements.

Sanders Global Solutions, LLC, Cincinnati, OH 2015 – 2017

CEO, IT Consultant, Professional Development Trainer, Program Manager, Scrum Master

Played a key role in providing training and certification opportunities to historically underrepresented individuals in the information technology workforce. Oversaw exceptional service delivery to clients including Apex Optical Company, Hill-Rom Manufacturing, Oakley Inc., and Sears Optical. Delivered PMO support by establishing project methodologies, project tracking, and governance.

Developed growth opportunities by eliminating organizational training/development challenges in collaboration with key stakeholders.

Delivered complex projects in accordance with client requirements by nurturing relationships with clients/associates.

Optimized operations and evaluated team performance while acting as a project advocate for client organizations.

Improved deliverables by sustaining awareness of up-to-date technologies and project management techniques.

Contributed to team's planning of the Sprint based on prioritized stories, team capacity, and historical velocity trends as well as facilitated decision-making based on agile values and principles.

Acknowledged as a trusted advisor/leader at all levels of the organization across business and IT for mitigating potential risks destabilizing the team.

Developed, managed, and negotiated vendor agreements to evaluate vendor key performance metrics and ensure adherence with service level agreements.

Led continuous learning and development for diverse cross-functional teams of developers for e-commerce, extranets, and intranets using ASP, PHP, SQL, Perl, and XML.

Fifth Third Bank - Teksystems, Cincinnati, OH 2013 – 2014

Project Manager

Spearheaded diverse options and recommended the most suitable and economically feasible suggestions. Supervised the implementation of innovative strategies as well as maintained project schedules and financial plans with the usage of Clarity and Microsoft Project. Led internal and external teams to discuss project progress/status, covering risk assessment for complex projects.

Delivered PLC Level II & PLC Level III projects with budgets up to $120K by steering cross-functional teams.

Enabled quality standards and project deliverables by organizing project meetings, tracking, and analysis.

Applied agile values and principles to provide assistance in effective decision-making.

Governed timely delivery of projects with budget constraints, while reducing risks for a positive workforce environment.

Improved teams’ performance by identifying and resolving complex issues and proposing effective recommendations.

Initiated progressive, productive, and profitable culture within complex implementation by serving as a primary catalyst.

Directed loyalty rewards, credit cards, and optimization of the backend processing system with TSYS integrated platform.

win-win contract negotiations with key stakeholders and managed vendor agreements through close collaboration with vendors to resolve complex issues for high-level services.

Collected valuable data and prepared vendor metrics reports for performances to key stakeholders.

Attained targeted goals of the company by introducing new and modifying existing software solutions.

Cengage Learning - Oxford Global Resources, Cincinnati, OH 2011 – 2012

Project Manager

Oversaw all the aspects of software application development. Led a team of four consultant groups and two internal Business Analysts on the company’s National Geographic project while delivering analytical and functional leadership. Administered stakeholder expectations in coordination with the program manager. Managed vendor agreements and developed and modified policies. Collected and reported vendor metrics for performances to key stakeholders.

Played a lead role in coordinating portfolio and managing enterprise-wide projects resulting from the National Geographic / Cengage Learning $7.75B merger.

Actively contributed to the planning and implementation of various projects of range $500K - $1M.

Transformed business ideas into actionable development stories and functional specifications.

FirstGroup America, Cincinnati, OH 2008 – 2011

Senior Project Manager

Assumed all the leadership responsibilities to achieve strategic and operational business goals in accordance with strategic IT objectives. Coordinated site evaluations (surveys) for new start-up locations and Move Add Changes (MAC). Assessed applications at risk and impacted by the various infrastructure projects by mapping infrastructure projects against the strategic roadmap and in-flight projects. Collected and reported vendor KPIs to key stakeholders.

Established and fostered professional relationships with the field operations and maintenance business partners.

Efficiently resolved problems and collaborated with cross-functional teams and senior management in an ongoing engagement process.

Directed the development and execution of the company's only BA Community of Practice (BACoP) program, involving Professional Development and BA Services modules.

Applied excellent negotiation skills to develop, review, and regenerate new vendor agreements.

Additional Experience

IT Consultant – Sr. Project Manager – Scrum Master, Luxottica Retail, INC, - Oxford and Associates, Cincinnati, OH

IT Consultant - Project Manager, Humana INC, - New Age Technologies, Louisville, KY

IT Consultant - Project Manager – Scrum Master, Access Financial - Interactive Business Solutions, Cincinnati, OH

Project Manager, Executive Director / Trainer, Project Coordinator, and Senior Administrator

Education

Bachelor of Arts - MIS in Business Management, Union Institute and University, Cincinnati, OH

Bachelor of Arts – Theology, IAUGT University, Indianapolis, IN

Certifications

ITIL 4 Foundation

SAFe AGILIST

Certified Stem Trainer

PMP Certification

Technical Skills

PM Methodologies / Process Model: UML, RUP, Waterfall, Agile, Scrum, ITIL

Requirements Methodologies: Interviews, Focus Groups, JAD Sessions, Workshops, Surveys, Site Visits, and Work Analysis

Project Tracking: Microsoft Project, Clarity PPM, SharePoint, Greenhopper and JIRA

Modeling: Erwin, Rational Rose, MS Visio

CMS: SharePoint, Documentum

Online Forms and Applications: Vb.Net and Asp.Net

Web Design and Development: HTML and XHTML, CGI, JavaScript, forms, graphics design, Interactive design, multimedia design and implementation CSS in Dreamweaver, Flash designs using Action Scripts

Contact this candidate