Customer Service Representative

Andrea S. Brignac

** ********* ****** *******, ** 39047

501-***-****

****.*******@*****.***

Objective: To obtain employment with your company

Employment

**/**** ** ******* ******** Service Representative Home Run Virtual Solutions 15 Bonaparte Street Brandon, MS 39047

• Answers inbound calls

• Provides excellent customer service

• Exercises active listening and problem-solving skills

• Processes multiple transactions including order placement, payments, refunds, and payment plans

• Maintains accuracy of customer information

08/14 to 01/15 Insurance Agent

Farmers Insurance 11610 Pleasant Ridge Rd Ste 108, Little Rock, AR

• Solicited New Business for the Agency

• Assessed Insurance needs for potential customers

• Assisted customers in completing necessary applications

• Provided support to customers with claims or questions about their policies 01/13 to 01/14 Independent Field Underwriter

Lincoln Heritage 7804 Shannon Rd. Pine Bluff, AR

• Contacted potential customers to set up appointment

• Educated potential customers on products available

• Assisted customers with obtaining final expense insurance

• Guided customers through the funeral planning process Provided customer service after the sale for customers with questions or concerns 07/10 to 12/12, In-Home Aide Coordinator

Area Agency on Aging 905 West Grand Ave, Hot Springs, AR

• Recruited, screened, hired, orientated, and supervised In-Home Aides

• Coordinated schedules of care for over 100 clients and 50 employees

• Created assignment sheets for each individual client care within state guidelines

• Maintained a high standard of care, that exceeds that of State Medicaid Regulations

• Maintained employee personnel files for each employee, making sure background checks, licensing, TB skin testing, in-service materials, and insurance were up to date and meet the state requirements.

• Charted progress notes and assisted with client and aide issues. 10/09 to 5/12, Asset Building Teacher

YMCA 130 Werner Street, Hot Springs, AR

• Introduced children to developmental assets to help them become productive, successful, and well-rounded individuals

• Created captivating lesson plans for each class using innovative techniques of introducing new materials

• Assisted parents with concerns about their children

• Maintained a healthy and safe learning environment for children

• Coordinated special camps for children during breaks and holidays 10/09 to 6/13, Front Desk Clerk

YMCA 130 Werner Street, Hot Springs, AR

• Operated multiline phone system

• Greeted members and guest upon arrival to the facility

• Gave tours and provided facility information to potential members

• Provided excellent customer service to members and guest

• Posted payments to multiple accounts for membership and various other services 04/07 to 10/09 Administrative Assistant

River of Life Church 1555 East Grand Ave, Hot Springs, AR

• Completed weekly bank deposits

• Maintained and recorded all accounts payable and receivable

• Operated a multi-line phone system

• Organized filing system for easy access to documents

• Prepared financial reports for various departments

• Managed appointment schedule for Senior Pastor

12/06 to 03/07 Front Office Assistant

Optopia, Dr. Neil Clem’s Optometry Clinic 1626 Airport Road, Hot Springs, AR

• Operated a multi-line phone system

• Coordinated appointments for Dr. Clem

• Purchased inventory and supplies when necessary

• Processed payments

• Completed weekly bank deposits

• Maintained patient files

Activities

Member of Alpha Phi Omega Service Fraternity

Volunteer at Loco Bonita Horse Ranch

Education

Lakeside High School Graduate May 16, 1999

Henderson State University, Arkadelphia, Arkansas 2001-2005

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