Front Desk Customer Service

Sabi Fernandez De Carcava

Amesbury, MA *****

***********@*****.***

+1-603-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Manager on Duty

Fairfield inn Marriott - Amesbury, MA

2022 to Present

• Print, complete and maintain paperwork

• Create a customer friendly atmosphere

• Answer phone calls and direct calls as to whom they need to go to.

• Check guests in/out

• Keep financial logs

• Check inventory accounts.

• Authorize credit cards.

• Keep Payment and billing logs.

• Update guests information.

• Take and make reservations.

Night Auditor

Ashworth by the sea - Hampton, NH

January 2021 to November 2021

• Assess house accounts

• Manage financial statements

• Execute and resolve customer complaints and customer service

• Authorize credit cards

• Balance house accounts

• Light accounting.

• Print, scan and copy files

• Manage guests portfolios.

Manager

J & S Painting and construction - Seabrook, NH

April 2011 to October 2018

• Handled all payroll, sales and revenue reporting

• Made daily and weekly deposits

• Handled day-to-day operations

• Excellent customer service and support

• Generated sales reports

• Wrote professional contracts

• Organized portfolios

• Analyzed business design planes.

Education

Certificate in Accounting and finance

March 2018 to March 2019

High school diploma or GED

Skills

• Payroll

• Management

• Sales

• Construction

• Microsoft Word

• POS

• Inventory Control

• Front Desk

• Cash Handling

• Guest Services

• Night Audit

• Microsoft Outlook

• Accounting

• General Ledger Accounting

• Accounts Receivable

• Accounts Payable

• Journal Entries

• Customer service

• Communication skills

• Microsoft Office

• Typing

• Financial Report Writing

• Account Reconciliation

• Typing (10+ years)

Languages

• Spanish - Beginner

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