Entry Specialist Clerk
Resume:
Sonja Shephard
London, KY *0741
*************@*****.***
PROFESSIONAL SUMMARY
Successful professional with 9 years of leadership experience and 16 years of sales and customer service experience driven by customer focus, commitment to communication, forward thinking, thoughtful planning, and performance/ production/quality accountability.
SKILLS
● Leader in both individual and team results
● Built teams made of high performing individuals
● Created insightful vision
● Accountable work ethic
● Motivated for success
● Committed to the purpose
● QA inspecting and testing products before being released to ship ● Team Captain of the Matrix Motivators
EXPERIENCE
Data Entry Specialist, Oxford Government Consulting, Jun 2019 - Current
Mt Vernon, Ky Transferred data from hard copy formats into computer files and database systems. Entered data by inputting alphabetic and numeric information using established procedures.
Data Entry Clerk, Goodfit, Feb 2019 - Jun 2019, London, Ky
Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy.
Provided consistent, reliable information to customers and team members.
Customer Service Representative, Maximas, Nov 2018 - Feb 2019, London, Ky
Managed inbound and outbound calls to respond to inquiries and resolve concerns. Recommended products and services to members and educated customers about relevant offerings.
Opened and closed accounts and processed applications.
Utilized organization's computer system to look up and record information concerning member accounts.
Customer Service Specialist, Conduet, Jan 2018 - Nov 2018, London, Ky
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Resolved customer inquiries, complaints, and issues while proactively using [Type] techniques to provide solutions.
EDUCATION
High School Diploma, Science Niceville Sr High
After School Activities
Niceville Fl Drill team leader, ROTC Saber Team leader, ROTC Color Guard, Leader ROTC Volunteer, March of Dimes.
Graduated Jun 1983
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