Keldric Owens

Senior Messaging Consultant

339-***-****

adt61v@r.postjobfree.com

.

SUMMARY.

Over 20 years of experience in supporting, developing, and implementing state of the art information network solutions facilitating agency growth. I have developed strategic plans for operations of client services, disaster recovery, hardware and software support, quality assurance, and training. I specialize in designing, planning, deploying, and configurating complex communication systems and applications from Microsoft. I center around Microsoft Exchange, Teams, OneDrive, SharePoint, Intune, and several other Microsoft collaboration and productivity applications. I am extremely skilled in data security, recovery, back-ups, transitions, ad migrations from physical to virtual, and on-prem to cloud. My expertise and experience extend to Microsoft’s on prem offerings (Windows 7/10, Windows Server, Exchange/Skype/SharePoint/Active Directory) and it’s Azure cloud offerings (Azure AD, Exchange Online, SharePoint Online, Intune, Azure Threat Protection, Teams). I am adept at troubleshooting, problem solving, vendor contract negotiating, and establishing policies and procedures. will lead to advancement.

EDUCATION —

EXPERIENCE

University of Phoenix

Bachelor of Information Systems and Technology

Expert in Microsoft Exchange 2007/2010/2013/2016, Exchange Online.

Expert designing and implementing Microsoft 365 and Azure Cloud environments.

Skilled in governance, policies, and management of Azure Active Directory.

Experience deploying and maintaining Windows Server 2003, 2008/R2, 2012/R2, 2016.

Implementation of PowerShell scripts to efficiently fix errors for the customer's support teams found through the Active Directory environment.

Proven track record of providing highly available and resilient solutions to companies.

Capable of designing and implementation on Exchange servers with DAG.

Unified Messaging design and architecture including mail flow and external connectivity for ActiveSync and Outlook client and OWA/Outlook Anywhere.

Familiar with voice and integration with voice gateway with deployment and troubleshooting Lync 2010 and 2013 and migration to Lync 2015, Skype-for-Business server, and Skype-for-Business online.

Cross forest Trust and Migration of Active Directory and Exchange as well as Tenant Migrations in Office 365.

Implementation of an Active Directory Environment, supporting end users within a Production Environment.

Experienced in migration from Exchange 2013 to Office 365 to a cloud environment or a hybrid environment.

Knowledgeable in designing and implementation of Hybrid environment

Experience building VM’S using VMWARE.

CERTIFICATIONS —

KEY SKILLS

Cloud: Azure VM, Azure Networking, Azure Storage, Microsoft 365, IaaS, Paas, SaaS, Azure AD Connect, Hybrid Configuration Wizard

Email Systems: Exchange 2016, 2013, 2010, 2007, Exchange Online, Office 365, Outlook Client, Outlook Web (OWA)

Messaging Systems: Lync 2010, Lync 2013, Lync 2015/Skype-for-Business, Teams, VMWare/VSphere, VirtualBox

Operating Systems (OS): Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2. Windows 7, Windows 8, Windows 10, Linux – Ubuntu

Virtualization Infrastructure: VMWare, Hyper-V, Azure VM

Enterprise Software: Office 365, Symantec Backup Exec, Symantec Netback Up, SANS, UPS, Dell Open Management, Tape backup library, McAfee Anti-virus,

Directory Services: Azure Active Directory, Active Directory 2003/2008/2012,2016 Administration, Group Policy, Active Directory Migration Tool (ADMT), Active Directory Federation Services (ADFS), Azure AD Connect,

Identity Management: Azure Privilege Identity Management (PIM), Microsoft Forefront Identity Manager (FIM 2016, FIM 2010), Microsoft Identity Integration Server (MIIS)

Networking: IPv4, DHCP, DNS, Cisco Switches, Cabling, Data Drops

Software: Office 365, Microsoft Office 2016, Office 2013, Office 2010, Office 2007, Exchange OnlineHyperV

Data Loss Prevention: Azure Information Protection, Microsoft 365 Data Loss Prevention, Symantec Net Backup, Symantec Backup Exec, Symantec Enterprise Vault

Database: SQL Server, MySQL

MDM: Intune, Good Mobile, Android, iPhone, Blackberry

Monitoring: Solarwinds, What’s Up Gold, PDU’s, OBM’s

Security: Firewalls, Cisco IronPort, SonicWall ESA, MS Endpoint Manager, Windows Defender, Conditional Access, Multifactor Authentication

Other Technologies/ Protocols: EPolicy, WSUS, Shavlik, IPSwitch, Event Archiver, Event Alarm, LAN, WAN, TCP/IP, PRCS Application, DNS, DHCP, GPO, WSUS, SANS

WORK EXPERIENCE

Mar 2021 – Present

O365 Administrator/ ITAR Manager • • Olympus Corporation • Waltham, MA

Project Synopsis: To provide global support for infrastructure and GCC clients. Resolve tier 1,2,3 and 4 tickets from start to finish to ensure tenant and environment to functioning and running, keep documentation up to date, Manage and incident response remotely, work with other teams in the project such as NOC, SOC, Win Tel.

Technologies Used: Skype for Business Server 2015, Windows Server 2008, 2012, 2016, VMWare, PowerShell, Windows 10,11, Proofpoint, Exchange 2016, Teams, Yammer, Stream, SharePoint, Power BI and Endpoint Manager

Responsibilities:

Responsible Microsoft 365 Tenant administration and configuration.

Worked with networking team to prepare network readiness for Microsoft 365 and Azure migration, using Remote Connectivity Analyzer

Create Microsoft 365/Azure tenant and validate domain ownership, added MS 365 service DNS records

Cleaned up Active Directory for legacy objects and invalid attributes

Deployed Azure AD Connect, using Pass-Through Authentication and Seamless SSO

Installed and configured Hybrid Configuration Wizard for mailbox migration

Deployed Teams Phone systems, using Direct Routing

Enrolled mobile devices on Intune, configured compliance policies

Assessed Exchange Server Environments and gathered metrics in terms of operating systems in use, number of user mailboxes, public folders, and produced project plan with timeline for transition process.

Created test user accounts in Microsoft Exchange for testing Exchange migration and eliminating issues.

Utilized PowerShell Scripts in Microsoft Exchange for creating migration batches of Exchange email user mailboxes and made sure they were properly synchronized and closely monitored migration moves.

Resolved issues related to migration moves of the user mailboxes in Microsoft Exchange email..Utilized Microsoft Exchange Performance Troubleshooter, Queue Viewer, Event Logs but also protocol logs in resolving issues related to delayed Exchange emails, non-delivered user emails and overall transport services in Exchange environment.

Applied Exchange server patches and made sure operating systems were up to date and worked with Microsoft for issues that escalated after patching.

Performed database soft recovery to recover the database from a dirty shutdown state.

Performed knowledge transfer to notify the users of the changes and provided support and documentation throughout the process.

Checked for Service Now, incidents, tickets, looking for issues related to MFA, SMTP, ticket SLAs, ticket statistics (inbound Outbound)

Managed security framework implementations and mitigates data risks through policy application and risk assessments.

Liaison between technical teams and management to define technical services and service availability

Made daily calls for updates about tickets, SLAs as well as change management calls

Check for Daily reports, escalations, RCA, documentation, onboard and leave process

June 2018 – Feb 2021

Collaboration Services Engineer • • Insight Enterprises • Tempe, AZ

Created a hybrid environment starting from an existing Exchange 2016 on premises environment. Migrated from Exchange 2010 to Exchange 2016 on premises and then implemented Office 365 and created a hybrid between Exchange 2016 and Office 365 using a single tenant. Finalized the project by decommissioning Exchange 2010 and leaving the hybrid federation of Exchange 2016 on-prem and Office 365 cloud. Project required deployment new Exchange 2016 CU9 server.

Responsible for installation of Exchange servers CU9 and CU4 upgrade:

Responsible for setting up Exchange 2016 services and DAG.

Test High Availability architecture and deployed on Production environment.

Architected, planned and designed shared mailbox with Microsoft

Prepared mailbox matches for migration and PowerShell Scripts

Migrated users from Exchange 2010 to Exchange 2016 using PowerShell scripting

Added and verified the custom domains in the Office 365 tenant

Used Azure AD connect to sync the Active Directory accounts to the cloud,

Installed Azure AD Connect and configured it to sync with the Office 365 tenant.

Used IdFix Tool to detect and correct issues on Active Directory before the migration.

Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.

Installed Hybrid Configuration Wizard.

Decommissioned Exchange 2010; after successfully implementing Exchange 2016/Office 365 hybrid content and services.

Responsible for providing and documenting assessment, solution, design and implementation.

Migrated Retention policies, transport rules, DLP and data classification to Exchange Online

Contributed gathering information from Exchange 2016 for Architecture Review Gap Analysis.

Secured Exchange by implementing antivirus and threat management.

Secured email infrastructure by deploying SPF, DKIM and DMARC

Worked on analyzing DMARC reports, Aggregated Reports and Forensic Reports

Worked with the Load Balance team to run the template for Exchange 2016 Mailbox servers.

Work with the Firewall team to open ports for Exchange 2016 test and production.

Set-up Trend Micro Console Management.

Installed Scan mail, Office Scan Exchange 2016 servers.

Installation Checklist Exchange 2016 CU4 and CU9.

Checklist CAS cutover.

Checklist Exchange Schema extension CU4 and CU9.

Run Book Exchange 2016.

Troubleshot Free/Busy issues with users on Office 365 and on premise.

Assisted users with Outlook and Exchange 2010 issues.

Set-up administrative processes and streamlined by automating with PowerShell scripts.

Active Directory support through site build outs, group policy implementation and design support.

Managing user accounts within Active Directory, modifying permissions for access to pertinent network

User administration via Active Directory Users and Computers, ADSIEdit.

Active Directory Users and Computers, Sites and Services.

Troubleshot messaging related Active Directory issues

Technologies Used: Microsoft Office 365, Exchange 2010, Exchange 2016, DAG, Hybrid server, PowerShell, GSM

Manage and provide Advanced Technical support for several complex on-premise Microsoft Exchange environments

Prepare change plan and working closely with Change Management Team for approval

Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients

Develops documentation on new or existing systems

Report to division management the status of issues, corrective action being taken, and the resolution of investigations

Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems

Implement workaround or solution to fix the problem, document the fix into known error database

Deployed Intune policies for Mobile Devices, Windows devices and macOS

Deployed Conditional Access policies to enforce MFA and block Legacy Auth protocols

Designed Compliance Device policies for MDM and MAM

Designed Teams Phone System solution, Dial Plans

Jan 2017 – June 2018

Cloud Migration Consultant • • Comcast • Philadelphia, PA

This was an Exchange/Office 365 hybrid migration with migration from Lync server to Skype-for-Business Online. The project involved upgrading some existing legacy Windows servers from Windows Server 2008 to Windows Server 2012/R2 and decommissioning the Windows Server 2008. The existing environment was also a coexistence of Exchange 2007 and Exchange 2010 which was upgraded to Exchange 2013.

Prepared existing Windows servers and Exchange implementations with patches and updates.

Deployed new Windows 2012/R2 Servers and installed Exchange 2013.

Used PowerShell scripts to create batches and moved mailboxes and files in a phased migration.

Migrated on prem environment from legacy coexistence to an Exchange 2013 environment.

Lead migration of Exchange 2013 to Office 365 for hybrid solution

Assessed current Exchange environment to gauge readiness for migration effort

Applied service packs and security updates to in place Exchange servers

Planned migration effort and phased out tasks and deliverables

Created tenant account in Office 365 for domain.

Designed and configured ADFS for single sign on and Dir Sync for Active Directory synchronization

Verified tenant and domain with Cloud services and tested connection

Configure DirSync services for Active Directory attribute synchronization

Configured ADFS Server for single sign on services

Created migration batches for moves to Office 365

Planned out moves and saw to their successful completion

Tested email connectivity for migrate mailbox users and ensured functionality

Implemented Skype-for-Business online for all users in the enterprise environment.

Deployed Back End SQL server in a mirrored configuration for high availability.

Migrated users to Skype-for-Business online and tested user functionality for all modalities.

Troubleshot issued related to user logins, remote connectivity, and user client functionality.

Compiled reports on server utilization and user experience and prepared documentation for Exchange 2013 decommissioning.

Writing documentation, supporting meetings, writing presentations, and answering questions

Utilization of PowerShell for automating daily tasks, monitoring, and reporting

Monitor and update existing platforms to ensure they are running at peak performance and integrity

Manage F5 Big IP load balancing configuration and traffic monitoring

May 2015 – Dec 2016

O365 Migration Engineer • • Duracell • Bethel, CT

Migration from Exchange 2010 to Exchange 2013 and Hybrid Configuration to Office 365

Planed and performed the deployment of Exchange 2013 servers

Designed DAG and CAS Array solution to provide High Availability

Created Mailbox databases on Exchange 2013, following naming convention

Migrated Organizational configuration and policies

Migrated user mailboxes, shared mailboxes and distribution lists using PowerShell script

Created PowerShell scripts for automation and advance tasks

Migrated Exchange Public folders to Exchange 2013

Created Exchange Hybrid environment

Created Migration Endpoint

Performed Office 365 Pilot migration, tested mail flow and permissions

Created PowerShell script for mailbox migration to Office 365

Assess and perform systems utilization and reports to assist in troubleshooting and performance tuning

Applies general discretion and independent judgment in performing related responsibilities to provide FANATICAL customer support

Troubleshoot and manage calls/tickets escalated from the Helpdesk and assist with network administration

Maintain and optimize system performance and efficiency through monitoring, analysis, and performance tuning, maintaining documentation

Work with vendors, application developers, database administrators, corporate IT, and other technology groups to resolve any problems

Responsible for developing and maintaining technical documentation and Standard Operating Procedures for all enterprise level End User/workstation technologies

Provide ongoing feedback and hands-on improvement into our documentation, QA, and overall Project practices

August 2011 – April 2015

Messaging Engineer • • Siemens Healthcare • Pittsburgh, PA

In charge of the administration and maintenance of OCS 2007

Responsible for Exchange 2007 administration

Troubleshot issues with user connectivity and mail routing

Administered Active Directory, DNS and DHCP servers

Maintained backups for all servers in the environment

Ensured IM, presence, and voice quality of service in OCS

Designed and implemented Exchange 2010 servers

Migrated all users and public folders from Exchange 2007 to Exchange 2010

Created cross site DAG for High Availability in Exchange 2010 Mailbox databases

Configured DAG in DAC mode to prevent split brain syndrome

Configured Exchange 2010 for external access via OWA, Outlook Anywhere and Active Sync

Implemented TMG reverse proxy in the DMZ for OWA publishing

Designed and implemented Lync 2010 environment

Performed transition from OCS 2007 to Lync 2010

Configured SQL servers for Lync 2010 Backend servers

Implemented Lync Edge servers for external connectivity

Added new UPN suffix and appropriate DNS records

Ensured all users were using correct SMTP and SIP addresses

Configured archive mailboxes with Symantec Enterprise Vault

Created SOP documentation for Lync 2010 and Exchange 2010 administration and troubleshooting

Knowledge of deployment and execution strategies

Working knowledge of Microsoft Windows Server systems (server 2003, 2008, 2008R2, 2012)

Excellent skillset with MS Excel, Word, and SharePoint

Working knowledge of Trend Antivirus Deep Security, file, and print, WSUS, VMware, Citrix/Xenapp, GPO, DELL/HP/IBM/Cisco x86 hardware and other current technologies

Be on call 24x7 and have a flexible work schedule

Experience in designing and developing messaging services

Excellent knowledge of Microsoft Exchange (2010+) and associated products

Experience with Windows Server 2008 including configuration, security, and resilience aspects

Understanding of Active Directory / LDAP

February 2007 – July 2011

Exchange Administrator • • Scana •Cayce, SC

Led the messaging team for mailbox migration to a fault tolerant Exchange 2007 infrastructure.

Designed, and planned migration of users with CCR clustering for High Availability.

Implemented multi-site messaging infrastructure design.

Prepared, and wrote documents for planning, and end-user training.

Included SAN and clustering (NetApp) implementations.

Hardware planning for Exchange 2007 using iops per mailbox.

Used Symantec anti-virus and SPAM filtering.

Configured Blackberry Enterprise Server 4.0.

Maintained user groups, accounts, and permissions.

Created and Executed Functional Test Plans.

Troubleshot Exchange tickets for outlook on daily basis.

Configured DNS, DHCP servers.

February 2005 – February 2007

Systems Administrator • •Compaq • Alpharetta, GA

PC Hardware Diagnosis/Break/Fix/Imaging/Moves.

Accepted SRM Requests: Requests for New Equipment and Application.

Installed hardware peripherals, software applications and systems.

Imaged IBM desktops and portables for distribution to employees.

Supported user email issues related to Microsoft Outlook 2000/2003/2007 on the Exchange mail server.

Supported Network users with VPN access, security protocols, and token technology.

Assisted users with software and application related questions and problems. IE. Oracle. MS Office Suite, Citrix.

Provided 1 to 1 coaching of technical topics and mentoring to novice computer users.

Assisted users with Account maintenance, server accesses, and email account setup.

Implemented push/pull system installs and workstation setup and upgrades.

Repaired and troubleshot RF Gun, followed set guidelines for reconfiguring RF and Wireless devices before returning equipment to service.

Documented and shared common problems and solutions with user groups via email, support forums, and wikis.

Managed, administered user desktop and laptop problems using remote administration tools.

Managed all routine production workstation and server software definitions and updates.

Troubleshoot phone system and audio/Visual equipment.

January 1999 – February 2005

Network Administrator • AGDreo• Tuskegee, AL

Provided proprietary software support, Agent Pro, Zero Defect Order, Sales Force Automation via Internet and laptop support.

Provide Support for desktop end user application on UNIX and Windows platforms.

Responsible for receiving initial calls, creating Application Action Report using REMEDY

Responsible for an IBM ThinkPad laptop rollout with Windows 2000.

Provides supervision and direction to10 technicians.

Assures that system design and development meet the needs and requirements of the client.

Maintain reporting for newest version of Intellisell software on Laptops.

Support trained users on Intellisell software via email and on-sight support.

Evaluates overall and individual work performance to determine effectiveness in providing quality products within time and cost restraints

Implementing network and systems design to ensure implementation of appropriate systems security measures.

Develops and maintain all network security access and remote network access policies.

Responsible for all Windows 2000/2003 rollouts and maintenance of desktop/laptop hardware and software for 2 office locations and 1 distribution center across Georgia.

Division server support for 50 office, 450 home/field and 70 distribution center users.

Created and unlocked accounts using Active Directory and maintain GPO’s.

Maintained software licensing and hardware inventories in custom databases.

Developed, implemented, and monitored management information systems policies and controls to ensure data accuracy, security, and legal regulatory compliance.

Responsible for installing and configuring Backup software, VPN remote access server, Web apps and server-based compliance software.

Server build, testing and purchasing.

Created and maintained staged applications deployments for division access.

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