Nami Mir

*** *** ** ****** ***** Verdes Estates, Ca. 90274

310-***-****

adt609@r.postjobfree.com

Professional Summary

Detail-oriented Auto Finance Manager who is adept at meeting customer expectations and resolving issues in a timely professional manner. Skilled at tracking customer balances approving loan applications and verifying customer information. Specialize in establishing productive relationships with customers seeking financing options.

Core Qualifications

● Solid knowledge of financing procedures and credit options within the auto industry ● Ability to offer a variety of financing options to customers ● Adept at effectively supervising smaller and larger staffs ● Ability to establish and maintain an updated customer database ● Extensive internal and external communications and organizational skills ● Proficient at working well independently and in team environments. Proficient in Auto Desk, Dealer Center, Microsoft Office and other application utilized in auto industry for effective management. Experience

Auto Finance Manager

3/1/1999 – CURRENT

Jim’s Auto Sales, Inc.

Harbor City, Ca.

● Arranged financing and reviewed required documents to determine approval/rejection.● Tracked daily sales and generated activity and productivity reports.● Verified customer information including income information and signature.● Assisted sales staff in determining available financing options.● Kept charge-backs at an acceptable level without sacrificing quality ● Handled vehicle demonstrations and made arrangements for test drives. ● Maintained positive relationships with manufacturers● Hired new employees as necessary and provided initial training● Assisted sales team in successful completion of customer transactions● Established weekly monthly and quarterly sales goals for staff● Arranged and attended weekly sales meetings● Ensured that all dealership standards were implemented● Maintained a database of customer information and generated monthly reports● Determined whether or not to approve financing on a case-by-case basis. Conducted many negotiations and closed many tough sales with patience and professionalism while also handling many of the company’s human resource issues such as hiring and firing sales personel, mechanics, porters, and secretaries. Education

Bachelor of Science – Arizona State University Palos Verdes Peninsula High School 1998. 1994.