Inez Ocasio

Bronx, NY *****

adt604@r.postjobfree.com

+1-646-***-****

To obtain a position that serves as an importance within a growing/established company. Authorized to work in the US for any employer

Work Experience

Virtual Assistant

Home Team Investing, LLC - New York, NY

September 2021 to Present

• Responsible for meeting deadlines of assigned tasks on a weekly basis.

• Data entry for company's daily marketing of phone calls, SMS, email blasts, etc..

• Maintain company expense report, emails and meetings.

• Schedule zoom meetings, travel reservations and appointments accordingly.

• Cold calling lists of potential real estate seller leads. Help Desk/Prior Auth Rep

Fromer Eye Centers - New York, NY

April 2009 to March 2020

• Assist the IT department with setting up new workstations, ophthalmology exam equipment and employee log in information.

• Train staff on new office protocols, system updates and EMR upgrades.

• Email patient portal invitations. Share knowledge of EMR, meaningful use and HIPAA guidelines with office employees.

• Responsible for troubleshooting and maintaining all computers, testing equipment, scanners, remote terminal servers and telephone communications.

• Create and maintain excel spreadsheets for confidential employee files and other department related data.

• Manage prior authorization department to ensure all procedures, injections and lasers are pre-approved upon patient scheduled appointments and surgeries.

• Responsible for managing call center team. Training and supervising staff on proper protocols for triaging patient phone calls.

• Maintain weekly reports of all inbound/outbound phone calls.

• Monitor quality of calls. Review recorded communications between staff and patients to ensure quality customer service.

Front Desk Supervisor

Eye Institute of New York - New York, NY

October 2006 to April 2009

Office assistant for three ophthalmologists, supervise, train and maintain organization of front desk area.

• Meet, greet and assist patients, schedule, confirm and cancel appointments.

• Answer phones, order supplies, retrieve messages, yearly recalls, data entry, filing, medical records and assist with surgical preparations and post-ops.

• Verify insurance eligibility, check in/out, collect co pays, balances, and obtain pre-certifications, authorizations and referrals.

• Cosmetic coordinator for sales and inventory of facial cosmetic products. Front Desk Registrar

Kings Highway Orthopedics - Brooklyn, NY

June 2005 to September 2006

Meet, greet verify and enter patient demographic information.

• Obtaining patients' x-ray, MRI, CT-Scan and Lab results.

• Obtaining patients' medical history, filing and copying of medical records.

• Preparing of charts and paperwork for future dates. Education

Medical assistant certification in Medical Assistant The Manhattan Institute - New York, NY

September 2004 to June 2005

High school diploma in Administrative Assistant

Murry Bergtraum HS for Business Careers - New York, NY September 2000 to June 2004

Skills

• Receptionist

• Filing

• Data Entry

• Scheduling

• Billing

• Computer Literacy

• EMR Systems

• Insurance Verification

• Medical Office Experience

• Medical Records

• Medical Scheduling

• Patient Care

• Spanish

• Medical Terminology

• Vital Signs

• Phone Etiquette

• Customer service

• Hospitality

• Organizational skills

• Personal assistant experience

• Administrative experience

• Office management

• Office experience

• Calendar management

• Organizational management (10+ years)

• Typing

• Clerical experience

• Multi-line phone systems

• Front desk

• Time management

Languages

• Spanish - Fluent

Additional Information

Qualifications

Organized, out-going, energetic, detail oriented, ability to learn quickly, multi-task, work well with others as well as independently, knowledge of insurances, fluent in English/Spanish, computer literate, familiar with MS Word Office, internet, MD office, Vital Works, NEXTgen, Management Plus and most programs and windows of modern businesses.

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