Support Representative Data Entry

Rosalind Rosemond

901-***-**** ***********@*****.*** 9003 Chimney Rock Blvd / Memphis, TN 38016

AREAS OF EXPERTISE

Accomplished and results-driven professional recognized for productive performance, commitment to excellence and demonstrated ability to communicate and work with senior management, associates and customers. Excellent interpersonal skills, am able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and can work independently or within a team. Broad based qualifications include: Executive Office Management, Marketing, Customer Communications and Customer Support.

PROFESSIONAL EXPERIENCE

Marketing Manager Inspired Closets Memphis

October 2017 to Present

Current Responsibilities include:

Digital/Social Media Marketing

Evaluating and optimizing marketing and pricing strategies.

Analyzing market trends and preparing forecasts.

Generating new business leads.

Increasing brand awareness and market share.

Coordinating marketing strategies with the sales, financial, public relations and production departments.

Developing and managing the marketing department's budget.

Overseeing branding, advertising and promotional campaigns.

Managing the marketing department's staff (4).

Preparing and presenting quarterly and annual reports to senior management.

Promoting our brand at trade shows and major industry-related events.

Medical Customer Support Representative Owens & Minor Corporation

October 2007 to March 2018 Olive Branch, MS

●Coordinated special/emergency shipping requests (domestic and international) via UPS, FedEx, LTL, Courier, etc. between the distribution center and various hospitals and clinics (expediting any orders as necessary).

●Provided customer service support to markets regarding detailed product information, pricing, sourcing and product availability.

●Communicated directly with customers/distributors to resolve order issues.

●Generated all related paperwork and necessary information required for customer work orders and checked all orders for special requests.

●Resolved customer complaints, pricing discrepancies for customers' accounts, research/resolve short pays.

●Prioritized orders based on customer requirements, product shipping modes, product availability and that product was invoiced correctly within the specified time frame.

EDUCATION

University of Texas at El Paso ■ El Paso, TX 1981-1985

Music Education - Bachelor of Science

Mental Health/Retardation - No Degree

Certification (2005) in Proofreading and Editing

Certification (2008) for Workshop Facilitation for Professional Development

Adapting To Change, Telephone Etiquette, etc…

Certification (2007) in Public Speaking

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