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Customer Service Information Technology

Location:
Cumming, GA
Posted:
December 20, 2022

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Resume:

Keith Scott

Cumming, GA *****

770-***-**** or adt5zl@r.postjobfree.com

Information Technology Leader

A Performance-driven leader with over 20 years of technical/functional management experience in Information Technology. Enhanced and supported the following ERP software packages: Oracle J.D. Edwards World and EnterpriseOne, JDA (Red Prarie), Oracle Commerce, Oracle UPK, MAPICS, SalesForce CRM, NetSuite, Software Plus, Logistics Pro, Varsity Logistics, MSM, PRMS, Step/Stibo, Logistyx, Kepware, and custom in-house applications.

● Systems Analysis ● Client-Server Technology

● WAN & LAN Networks ● Configuration Management

● Multi-Vendor Environment ● Telecom Integration

● System Development Lifecycle ● Continuous Improvement

● Technology Security ● Performance Management

Professional Work Experience

Ampacet, Tarrytown, NY Jan 2021 – Present

Global Application Development Senior Manager

• Led technical design, implementation, testing, conversion, and support of all enterprise-wide business systems

• Manage priorities and oversee the strategic solutions and architectural direction of the overall IT ecosystem

• Direct all Global Business Systema and 30 people in Latin America, Asia Pacific, Russia, and North America

• Reduce 60% time requirements by reorganizing departments and identifying opportunities for sales automation, recognizing an ROI in 5 months

• Select strategic business partners for business analytics and implement Tablo (BI) Business Intelligence

• Save $150,000 by building a new team of 15, creating a project brief, and selecting a vendor for JD Edwards ERP

• Develop a new interface with business system and manufacturing hardware and software, opening the door for a new line of Business-to-Customers (B2C), adding to the existing Business-to-Business (B2B)

• Provide enterprise-wide solutions direction for Europe and the Asia Pacific in a matrixed organization

• Utilize critical technical capability for immediate and longer-term business solutions DiversiTech, Duluth, GA Sept 2016 – Dec 2020

Director of Information and Infrastructure Technology Directed Solution Development, Enterprise Architecture, Production Support, Security, and Infrastructure Operations. Work closely with senior management and decision-makers on strategic business initiatives to identify, recommend, develop strategies, implement, and support cost-effective technology solutions for all aspects of the organization.

• Managed JD Edwards technical upgrade from 9.1 to 9.2, retrofitting code and eliminating unnecessary customizations where the new version has functionality

• Completed Globalized Infrastructure assessment and upgraded bandwidth, saving $96,000 per year

• Led the largest project of a 500,000 sq. ft. distribution center and investment of $12 Million

• Reduced month-end close time by 700% (from 3 weeks to 3 days) by implementing Data Integration and Reporting for Sales and Financial Reporting for Corporate Sales and Finance Teams

• Installed and implemented JDA (Blue Yonder) WMS, Logistyx Parceling, and Kepware PLC at the new Distribution Center

• Performed multiple new site startups, installed infrastructure hardware, and software engineering

• Developed strategies for improving and leveraging systems with the enterprise architecture roadmap

• Created Financial and Sales Data extracts using Spreadsheet Server extracted from 8 subsidiaries on different ERP systems for a data warehouse project management

• Developed business cases and technical requirements to ensure collaboration between teams for quality management and effectively communicate technical issues to non-technical stakeholders

• Handled major cleanup, consolidation of GL data which included Financial System Review, 15+ enhancements, and training through automation

• Performed multicurrency implementation, ACH implementation & HSBC Bank Transfers set up in JD Edwards AXIA Consulting, Columbus, OH April 2015 – Sept 2016 Senior Consultant

• Assisted clients in implementing and upgrading JD Edwards Enterprise One and JD Edwards World applications and monitored security operations to prevent cybersecurity threats

• Performed technology and business process improvement activities to drive cost savings, realize operational synergies, and improve profitability throughout their organizations

• Planned strategic direction for system administration, enhancements, upgrades, updates, and security to assure optimal system performance, data integrity, and reliability

• Ensured effective integration between applications and data infrastructure

• Performed business development activities and added three new JD Edwards clients

• Developed, implemented, and monitored management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance

PBD Worldwide, Alpharetta, GA May 2013 – April 2015 Manager of Software Development

Demonstrated leadership, direction, and management of the Oracle development team at PBD Worldwide. Worked closely with senior management and decision-makers on strategic business initiatives to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization to provide excellent customer service.

• Managed annual budgets and a team of 8 developers with responsibility for the Oracle JD Edwards World System footprint and twenty-eight 3rd Party Interfaces to JD Edwards

• Implemented a $2.5 Million Oracle JD Edwards Upgrade to World A9.3, retrofitting 12,000 custom code objects and 28 Third- Party Interfaces

• Negotiated a discount of 35% on licensing costs with vendors for Oracle User Productivity Kit, installed, trained, and implemented the application

• Replaced the production system and increased system performance and throughput by 57%

• Managed contract negotiation of a 30% discount on IBM iSeries Power 720 System

• Directed the support and maintenance of technology infrastructure through recruitment, hiring, and outsourcing, utilizing network resources and the Human Resources department

• Coordinated the enterprise architecture function to create a map of IT assets and business processes

• Designed and implemented a High Availability and Data Replication solution including total redundancy and failover capability for the Oracle JD Edwards business system to a hosted offsite target system providing 100% uptime

• Reduced development and deployment times by 25% through reorganization of the Oracle Development and Support staff and established change management standards and procedures during acquisition using Turnover Change Management Software for the deployment of objects into production

• Developed a proof of concept wireframe demo for State Farm website using Oracle Commerce solution at PBD Worldwide, including JD Edwards Sales Order Integration

IPS Corporation, Collierville, TN September 2011– May 2013 Director of Information Technology

Managed and coordinated application systems development staff for JD Edwards World A73, including systems analysis, programming activities, and software systems implemented at IPS sites.

• Identified $1.25 Million in cost savings and technology improvements through capacity planning with executives to develop strategies and created a set of governance principles for implementation

• Completed JD Edwards cost updates and data cleanup projects for the AB&A line of business for $21k in 3 weeks with an ROI savings of $85 – $100k

• Saved $100K of ROI with JD Edwards cost updates and data cleanup project for Structural Adhesives line of business for $18k in 3 weeks

• Managed an $85k project with an ROI of $250k of a JD Edwards configuration and setup of automated accounting instructions in manufacturing and distribution

• Coordinated project management from setup and implementation of software package that interfaced with JD Edwards, resulting in an ROI of $224k

• Managed the prioritization process for the selection, acquisition, development, and installation of IT projects

• Reduced telco costs by 68% by moving voice to a data network and implementing a VOIP solution

• Saved $600K by upgrading hardware infrastructure to GB bandwidth, enabled 4-digit dialing and mobility (Smartphone) functionality throughout the enterprise

Wright Medical Technology, Inc. Memphis, TN November 2009 – September 2011 Manager of Software Development

Managed and coordinated applications systems development staff for JD Edwards EnterpriseOne, including system administration, analysis, programming activities, and software systems implemented at WMT global sites.

• Prepared and supported Sarbanes Oxley regulatory compliance and auditing requirements documentation

• Formed and managed Sequel Server development staff, including event monitoring and support of 108 servers running Sequel applications updating Wright Medical Enterprise System databases

• Served as Core Team Development Manager for JD Edwards EnterpriseOne Global Upgrade from version 8.0 to 9.0, where we retrofitted 28 interfaces, over 300 reports, 450 development projects, and personally built and deployed 1200 update package builds to synchronize three environments

• Implemented a $13 Million project with a go live in 64 countries simultaneously, which was completed in 11 months on time and under budget

Hoover Group, Inc. Alpharetta, GA July 1997–2009

Director of Information Technology

Plan, coordinate, direct, and design all operational activities of the IT department and provide direction and support for IT solutions that enhance mission-critical business operations. Work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.

• Implemented a new 300,000 sq. ft site startup with JD Edwards assembly manufacturing

• Managed project, developed business processes, conference room pilot, and training of new users for rollout

• Installed GL Inquiry Toolset for $30k and trained Corporate Accounting users to produce month-end and year-end reporting packages for senior management and auditing requirements

• Implemented Level3 MPLS Solution cutting telco costs by approximately $243k over the 3-year contract

• Implemented MITEL VOIP phone system with smart routing 800 numbers, teleworker solution for remote offices, and wireless mobility for warehouse and distribution centers reducing costs from approximately $13k/m to

$4.5k/m

• Relocated Corporate Office & Data Center in March 2006 for $50k with no service interruptions

• Implemented Financial, Contract Management, Manufacturing & Distribution modules in J.D. Edwards OneWorld Xe, creating data conversions, table updates, report writing, form and programming modifications

• Recovered all Hoover information systems in 16 contiguous hours Education, Certifications, and Training

• Graduated Cum Laude with a Bachelor of Arts Degree in Business with a concentration in Computer Science and Information Systems from Piedmont College

• APICS Certified in Just in Time Principles

• Authored and published programming tips on Search400.com website

• ITIL v3 Foundation training



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