Madalyn Ramos

Las Vegas, NV *****

adt5zj@r.postjobfree.com

+1-702-***-****

Accomplished and energetic Warehouse worker/ Manager/ Housekeeper/ Front desk clerk/ Customer service cashier with solid history of achievement in counting, answering phones, cleaning, driving a forklift, OSHA Certified. Motivated leader with strong organizational and prioritization abilities, multitasking abilities. Areas of expertise include reading, writing, and speaking in Spanish, active learning, transportation, computers, and other electronics. Authorized to work in the US for any employer

Work Experience

Warehouse Worker

Amazon - Las Vegas, NV

July 2020 to Present

ICQA

Simple bin counts

Cycle counts

Simple Record Counts

Problem solve

Amnesty/Damages sidelines

Bin Audits

FC Research

Picker

Drive forklift stand up

Operated dolly and pallet jack

Damages

Data Analyst

Bin Validations

FC Research

Social Distancing

Temperature Check

Sanitations Refill

Housekeeper

Baymont Inn & Suites Glendive - Glendive, MT

November 2014 to August 2018

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Clean rooms, hallways, crew lounge, restrooms, elevators, stairways, and other work areas so that health standards are met.

Clean building floors by sweeping, mopping, or vacuuming. Keep storage areas and carts well-stocked, clean, and tidy. Sort, count, and mark clean linens and store them in linen closets. Deliver blankets, pillows, baby cribs, and rollaway beds to guests' rooms. Manager/Housekeeper

Riverside Inn - Glendive, MT

May 2016 to January 2017

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Make copies of correspondence or other printed material. Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Service, clean, or supply restrooms.

Clean rooms, hallways, lobbies, lounges, restrooms, and other work areas so that health standards are met.

Keep storage areas and carts well-stocked, clean, and tidy. Inventory stock to ensure that supplies and equipment are available in adequate amounts. Customer Service Cashier

Kmart - Glendive, MT

April 2015 to January 2016

Scan, and price check items, cash handling,

Answering phones, greeting customers,

Returning items from customers.

Count drawer before and after shift,

Stock items, help others when they need it.

Front desk clerk

Holiday Inn Express & Suites - Glendive, MT

June 2014 to January 2015

Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers. Compute bills, collect payments, and make change for guests. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Bakery Clerk

Liborio Market - Las Vegas, NV

October 2009 to May 2011

Making cakes, cheesecakes, taking orders for cakes, cashier, and decorating cakes. Customer Service Cashier

Eldorado Cleaners - Las Vegas, NV

April 2007 to May 2009

Cash handling, credit/debit cards transactions, counting cash drawers before and after shifts. Receive payment by cash, check, credit cards. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments. Offer customers carry-out service at the completion of transactions. Customer Service Cashier

Premier Cleaners - Las Vegas, NV

January 2005 to November 2008

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money and audit money drawers.

Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Sort, count, and wrap currency and coins.

Offer customers carry-out service at the completion of transactions. Education

Certificate

Le Cordon Bleu College of Culinary Arts - Las Vegas, NV June 2010

High School Diploma

Continental academy - Miami, FL

February 2009

Skills

• Writing in spanish, Speaking spanish,

Active Learning, Transportation

Computers and Electronics

• Housekeeping

• Cleaning

• Time Management

• Filing

• Customer Service

• retail sales

• Excel

• Microsoft Office

• Cash Register

• Word

• Communications (10+ years)

• Hospitality Experience

• Microsoft Word

• Cake Decorating

• Commercial Cleaning

• Culinary Experience

• Pallet Jack

• Order Picking

• Google Docs

• Microsoft Excel

• Sales

• Negotiation

• English

• Typing

• Hotel experience

• Computer Skills

• Driving

• Supervising experience (6 years)

Languages

• Spanish - Fluent

Certifications and Licenses

driver's license

Forklift Certification

Assessments

Memorization — Completed

April 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Completed

Customer focus & orientation — Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Proficient

Work style: Reliability — Completed

November 2019

Tendency to be dependable and come to work

Full results: Completed

Receptionist — Familiar

October 2019

Evaluates the knowledge and skills essential to receptionist jobs. Full results: Familiar

Warehouse associate — Familiar

March 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Familiar

Cashier skills — Completed

August 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed

Spreadsheets with Microsoft Excel — Completed

August 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Electronic health records: Best practices — Completed February 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Problem solving — Completed

March 2019

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Completed

Written Spanish for English speakers — Familiar

March 2019

Measures a candidate's ability to respond to basic requests written in Spanish. Full results: Familiar

Working with MS Word documents (basic) — Familiar

March 2019

Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.

Full results: Familiar

Logic & critical thinking — Completed

March 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Completed

Forklift safety — Proficient

November 2020

Best practices and safety hazards in forklift operation Full results: Proficient

Administrative assistant/receptionist — Familiar

May 2021

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Work style: Reliability — Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Verbal communication — Completed

July 2021

Speaking clearly, correctly, and concisely

Full results: Completed

Scheduling — Completed

July 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Call center customer service — Completed

July 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Basic computer skills — Completed

July 2021

Performing basic computer operations and troubleshooting common problems Full results: Completed

Data entry: Accuracy — Highly Proficient

July 2021

Entering data quickly and accurately

Full results: Highly Proficient

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Completed

July 2021

Responding to customer situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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