Customer Service Data Entry
Resume:
Madalyn Ramos
Las Vegas, NV *****
**********@*****.***
Accomplished and energetic Warehouse worker/ Manager/ Housekeeper/ Front desk clerk/ Customer service cashier with solid history of achievement in counting, answering phones, cleaning, driving a forklift, OSHA Certified. Motivated leader with strong organizational and prioritization abilities, multitasking abilities. Areas of expertise include reading, writing, and speaking in Spanish, active learning, transportation, computers, and other electronics. Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Amazon - Las Vegas, NV
July 2020 to Present
ICQA
Simple bin counts
Cycle counts
Simple Record Counts
Problem solve
Amnesty/Damages sidelines
Bin Audits
FC Research
Picker
Drive forklift stand up
Operated dolly and pallet jack
Damages
Data Analyst
Bin Validations
FC Research
Social Distancing
Temperature Check
Sanitations Refill
Housekeeper
Baymont Inn & Suites Glendive - Glendive, MT
November 2014 to August 2018
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Clean rooms, hallways, crew lounge, restrooms, elevators, stairways, and other work areas so that health standards are met.
Clean building floors by sweeping, mopping, or vacuuming. Keep storage areas and carts well-stocked, clean, and tidy. Sort, count, and mark clean linens and store them in linen closets. Deliver blankets, pillows, baby cribs, and rollaway beds to guests' rooms. Manager/Housekeeper
Riverside Inn - Glendive, MT
May 2016 to January 2017
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Make copies of correspondence or other printed material. Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Service, clean, or supply restrooms.
Clean rooms, hallways, lobbies, lounges, restrooms, and other work areas so that health standards are met.
Keep storage areas and carts well-stocked, clean, and tidy. Inventory stock to ensure that supplies and equipment are available in adequate amounts. Customer Service Cashier
Kmart - Glendive, MT
April 2015 to January 2016
Scan, and price check items, cash handling,
Answering phones, greeting customers,
Returning items from customers.
Count drawer before and after shift,
Stock items, help others when they need it.
Front desk clerk
Holiday Inn Express & Suites - Glendive, MT
June 2014 to January 2015
Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers. Compute bills, collect payments, and make change for guests. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Bakery Clerk
Liborio Market - Las Vegas, NV
October 2009 to May 2011
Making cakes, cheesecakes, taking orders for cakes, cashier, and decorating cakes. Customer Service Cashier
Eldorado Cleaners - Las Vegas, NV
April 2007 to May 2009
Cash handling, credit/debit cards transactions, counting cash drawers before and after shifts. Receive payment by cash, check, credit cards. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments. Offer customers carry-out service at the completion of transactions. Customer Service Cashier
Premier Cleaners - Las Vegas, NV
January 2005 to November 2008
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money and audit money drawers.
Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Sort, count, and wrap currency and coins.
Offer customers carry-out service at the completion of transactions. Education
Certificate
Le Cordon Bleu College of Culinary Arts - Las Vegas, NV June 2010
High School Diploma
Continental academy - Miami, FL
February 2009
Skills
• Writing in spanish, Speaking spanish,
Active Learning, Transportation
Computers and Electronics
• Housekeeping
• Cleaning
• Time Management
• Filing
• Customer Service
• retail sales
• Excel
• Microsoft Office
• Cash Register
• Word
• Communications (10+ years)
• Hospitality Experience
• Microsoft Word
• Cake Decorating
• Commercial Cleaning
• Culinary Experience
• Pallet Jack
• Order Picking
• Google Docs
• Microsoft Excel
• Sales
• Negotiation
• English
• Typing
• Hotel experience
• Computer Skills
• Driving
• Supervising experience (6 years)
Languages
• Spanish - Fluent
Certifications and Licenses
driver's license
Forklift Certification
Assessments
Memorization — Completed
April 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Completed
Customer focus & orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Work style: Reliability — Completed
November 2019
Tendency to be dependable and come to work
Full results: Completed
Receptionist — Familiar
October 2019
Evaluates the knowledge and skills essential to receptionist jobs. Full results: Familiar
Warehouse associate — Familiar
March 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Familiar
Cashier skills — Completed
August 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed
Spreadsheets with Microsoft Excel — Completed
August 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Electronic health records: Best practices — Completed February 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Problem solving — Completed
March 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Completed
Written Spanish for English speakers — Familiar
March 2019
Measures a candidate's ability to respond to basic requests written in Spanish. Full results: Familiar
Working with MS Word documents (basic) — Familiar
March 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: Familiar
Logic & critical thinking — Completed
March 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Completed
Forklift safety — Proficient
November 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Administrative assistant/receptionist — Familiar
May 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Completed
July 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Scheduling — Completed
July 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Call center customer service — Completed
July 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Basic computer skills — Completed
July 2021
Performing basic computer operations and troubleshooting common problems Full results: Completed
Data entry: Accuracy — Highly Proficient
July 2021
Entering data quickly and accurately
Full results: Highly Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Completed
July 2021
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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