Service Representative Customer
Resume:
China Ponder
Detroit, MI *****
adt5yx@r.postjobfree.com
Customer service oriented professional with healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Good time management, adopting a flexible approach to work. Manages time and priorities duties in fast-paced, multi-task environments. Fully capable of organizing large number of records and documents. Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint; Typing Speed: 50 WPM. Certifications: First Aid / CPR.
Willing to relocate: Anywhere
Work Experience
Operations Associate/Delivery Partner Support
GoPuff Brands CO - Detroit, MI
August 2021 to September 2022
I was able to accomplish a variety of operations responsibilities including picking, packing, receiving product, and working with our partner drivers.
Customer Service Representative
Teleperformance - Michigan
January 2021 to March 2021
Worked as a member of a team in order to achieve success as a company. Billing adjustments, promotions, protection awareness.
Dietary Aide
Rivergate Terrace Nursing Home - Riverview, MI
July 2019 to July 2019
Perform work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Manager. Passed out food to residents, prepare coffee, and interact with residents in the dining room. Follow cleaning schedules and perform cleaning duties as scheduled. Quality Inspector
BAE Industries, Inc. - Warren, MI
September 2018 to April 2019
Inspected steel car parts for large car companies and sent completed parts to shipping department. Gaged parts and removed defective parts to be scrapped. Complied with company standards of quality and quantity.
Customer Service Representative - Call Center
Dialogue Direct - Troy, MI
May 2017 to February 2018
Took payments for private schools and processed tuition payments. Worked as a member of a team in order to achieve success as a company. Spoke to clients who were struggling with making payments and changed payment arrangements. Assistant Teacher / Childcare Provider
Tyndall Center - Berkley, MI
May 2015 to September 2015
Taught manners and social skills to toddlers and helped them learn sizes and shapes. Monitored newborn babies and ensured that they were safe and well cared for. Supported the social and emotional development of the children. Crew Member / Cashier / Customer Service
Donuts - Oak Park, MI
February 2014 to June 2014
Performed a variety of tasks including food production and serving customers at the cash register. Processed transactions and accepted payments and maintained clean and organized workstation and guest area.
Worked in a team environment and communicated effectively with managers and co-workers. Crew Member / Cashier / Customer Service
McDonald’s - Hamtramck, MI
February 2013 to June 2013
Performed a variety of tasks including food production and assisting customers. Took orders, operated cash register, accepted payments, and maintained clean and organized workstation.
Worked with teammates to ensure fast quality service was provided to customers. Direct Care Worker
Comfort care -Southfield
Helped Many clients make and keep appointments with doctors, provide or arrange transportation, make and serve meals, make sure they take their medicine and serve as a companion for their clients. Education
Associate of Science degree in Health Sciences
Ultimate Medical Academy - Tampa, FL
2019
High school diploma in Criminal Justice
Oak Park High School - Oak Park, MI
September 2011 to June 2013
Skills
• Basic Coding Skills for ICD / CPT
• Third Party
• Medicare
• Medicaid
• HMO
• PPO
• CMS1500 Claim Form Billing Cycle
• Claims Appeal Process
• Medical Administrative Assistant
• Medical Terminology
• Patient Processing Patient Registration
• Medical Laws & Ethics
• Greenway Prime Suite EHR
• HIPAA Compliance
• Medical Transcription Office Accounting
• Anatomy & Physiology
• ICD-9
• ICD-10 CMS1500 Claim Form
• Medical Records Management
• Medical Billing
• Insurance Verification
• Toddler Care
• Teaching
• Medical Coding
• Medical Scheduling
Certifications and Licenses
First Aid Certification
Contact this candidate