Trenton Dismuke

El Dorado, AR *****

adt5yu@r.postjobfree.com

+1-870-***-****

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Sales and Service Representative

AT&T - Remote

July 2022 to Present

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Merchandiser

The Home Depot - El Dorado, AR

January 2022 to May 2022

• Monitoring sales and identifying any losses or stock wastage

• Working with suppliers and distributors to negotiate prices and order large volumes

• Collaborate with executives, marketers and salespeople to set prices that are good for the market and profit

• Getting to know the customer base and understanding their motivation and sales drivers

• Reviewing customer feedback to predict sales trends and seasonal stock demand

• Briefing staff on stock display and rotation to ensure every space is optimized

• Researching and monitoring industry trends and consumer behavior to anticipate demand and changes in buying patterns

• Making predictions based on sales data, customer feedback and market trends

• Assessing the effectiveness of different product displays and store layouts on sales figures

• Reviewing competitors, including pricing, profit, marketing and other progress Overnight Cashier

7-Eleven - Norman, OK

August 2021 to December 2021

• Counted out cash drawers

• Assisted customers as needed

• Greeted every customers

• Helped customers find what they are looking for

• Handled refunds

• Stocked merchandise

• Operated cash register[s]

• Opened and closed store

Front End Clerk

Walmart Neighborhood Market - Independence - Norman, OK October 2020 to July 2021

• Provided excellent Customer Service by answering questions and addressing customers concerns Maintained merchandise presentation to company standards

• Check out customer orders, clean and stock shelves, assist customers with finding products in the store.

• Cashier, customer service End of day report and spreadsheet production, data entry Greets customers, handles incoming phone calls

• Register operation and bagging groceries while maintaining a positive attitude and representation of the store.

Lumber Associate

Home Depot - El Dorado, AR

April 2020 to August 2020

• Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.

• Learned lumber products and manufacturer differences to give customers sound advice on building materials.

• Worked with approved vendors to source and receive products for customers.

• Boosted sales by recommending target materials and products to enhance planned purchases.

• Loaded and unloaded materials like drywall, shingles and plywood for customers.

• Handled customer purchases, including processing paperwork, collecting payments and organizing deliveries.

• Set flows, temperatures and belt speeds for efficient, high-quality production.

• Compared cut wood components to other cut components, verifying dimension accuracy and adjusting where necessary to minimize waste.

• Installed hardware using drills and screwdrivers, assembling components for completion or delivery to other assemblers.

School Teacher

Children's House Montessori school - Norman, OK

February 2020 to May 2020

• Implemented behavioral intervention plans to reduce negative behaviors.

• Completed daily reports on student progress towards academic and social goals.

• Organized and set up classrooms in preparation for lessons.

• Executed skill acquisition programs to increase functional skills.

• Tutored children individually and in small groups to help with difficult subjects.

• Observed fellow educators in classroom to learn new teaching techniques. Team Member

Univrsity Of Oklahoma - Norman, OK

August 2019 to February 2020

• Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.

• Operated fryers and grills according to instructions to maintain safety and food quality.

• Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.

• Marinated food items according to corporate-provided instructions and recipes.

• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.

• Unboxed, stored and organized incoming kitchen supplies with every delivery.

• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.

• Used industrial cleaning equipment to quickly complete custodial tasks. Recycling Sorter

Manpowergroup Inc - El Dorado, AR

May 2019 to August 2019

• Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.

• Performed regular and emergency maintenance on various types of sorting machines to maintain optimal safety and performance.

• Kept detailed records of materials delivered and sorted, as well as maintenance performed on tools and machines.

• Operated balers to maximize efficiency by compressing materials into reusable, shippable or transferable sizes.

• Estimated weights, heights and centers of balance to make precise placements.

• Moved levers and controls that operate lifting devices such as forklifts, lift beams and swivel-hooks, hoists and elevating platform, to load, unload, transport and stack material

• Documented weight and destination production data in detailed daily logs for management review. Concessions Worker

Murphy Arts District - El Dorado, AR

September 2017 to October 2018

• Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.

• Correctly received orders, processed payments and responded appropriately to guest concerns.

• Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.

• Worked closely with front-end staff to assist customers.

• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

• Resolved issues with cash registers, card scanners and printers.

• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Cafe 1891

Dishwasher

Cafe 1891 - Norphlet, AR

April 2018 to August 2018

• Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.

• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.

• Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.

• Unboxed, stored and organized incoming kitchen supplies with every delivery.

• Maintained clean and well-organized kitchen areas to promote efficiency.

• Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.

• Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.

• Handled glassware, crystal and other fragile items with exceptional care to prevent breakage. Sales Associate

Brookshire's Food & Pharmacy - El Dorado, AR

January 2017 to February 2018

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Faced merchandise in freezers and shelves for display.

• Operated hand trucks, pallet jacks and forklifts to move materials.

• Scanned items quickly to keep lines moving and reduce overall wait time.

• Counted product stock to maintain inventory records.

• Wrapped items and bagged purchases properly to prevent merchandise breakage. Education

Bachelor's degree in Human Relations

University of Oklahoma - Norman, OK

August 2019 to Present

High School Diploma

El Dorado High School - El Dorado, AR

May 2019

Associate's degree

Skills

• Loading and unloading procedures

• Materials trimming

• Control operation and adjustment

• System monitoring

• Small crane operation

• Team management

• Cash drawer balancing

• Tutoring and after school help

• Effective listening

• Customer satisfaction

• Driver communications

• Verbal and writing communication

• Mail sorting

• Research ability

• File coordination

• One-on-one and small group instruction

• Reach Truck

• Drywall

• Forklift

• Commercial driving

• Care plans

• Retail sales

• Upselling

• Restaurant experience

• Pricing

• Serving

• Kitchen experience

• Materials Handling

• Pallet Jack

• Order Picker

• Leadership

• Cash handling

• Inventory control

• Supervising experience

• Typing

• Windows

• Management

• Warehouse experience

• Technology sales

• Baking

• Filing

• Market research

• Customer support

• Human resources

• Social media management

• Microsoft Access

• Data collection

• Microsoft Excel

• Hotel experience

• Hospitality

• Clerical experience

• Phone etiquette

• Documentation review

• Computer skills

• Google Docs

• Analysis skills

• Microsoft Word

• Microsoft Outlook

• Conflict management

• Guest services

• Document management

• Workday

• Continuous improvement

• Merchandising

• Microsoft Office

• Planograms

• Employee Orientation

Certifications and Licenses

Food Handler Certification

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