Alpna Sharma

adt5ys@r.postjobfree.com

980-***-****

Charlotte, NC, USA

Summary:

I am a seasoned Product Manager and Business Analyst with hands-on experience in Banking, Finance, Healthcare and Retail industry, with ability to manage and execute complex cross functional programs effectively using Agile and SAFe methodologies. In recent years, I’ve worked with Wells Fargo and Bank of America as Product Owner in my recent projects. Before that, I successfully led projects for Walgreens, Amazon and Walmart as Sr. Business Analyst, with a total industry experience of over 10 years. I am a results driven leader and a strong team player with proven ability to deliver organizational improvements, support business objectives and streamline procedures. I am a certified SAFe5 Product Owner/ Product Manager.

Education:

Master in Business Administration (International Business & Marketing), Amity India, 2007-2009

Bachelor of Engineering (Computer Science), Modi Institute India, 2003-2007

RELEVANT EXPERIENCE:

Wells Fargo – Product Manager June 2022 – Till Date

Data Management and Insights

Product Manager - Enterprise Data Defect Management

I am working as Product Owner for the Enterprise Data Quality Defect Management (EDQDM) scrum team. I am responsible for designing the future data defect management environment, defining data governance and oversight, and partnering with technology to operate the data infrastructure for the company. My day to day activities involve -

●Acting as an advisor to the leadership to develop objectives, plans and long term goals for highly complex business and technical needs

●Engaging with technology on design questions, creating user stories based upon design/requirements, creating, updating, and managing UI design documentation for all modules of EDQDM application

●Providing vision, direction and expertise to leadership on implementing innovative and significant business solutions.

●Working with cross-functional groups to develop company wide data defect management and data governance strategies.

Bank of America – Product Manager Nov 2019 – May 2022

Wholesale Credit Technology

VP, Product Manager - Credit Center Team

Oct 2021 - May 2022

I am working as Product Manager for Credit Center application which is an underwriting, monitoring and fulfillment platform. My day to day activities involved working with Business Partners to understand business needs, identify opportunities to create and deliver value, define Epics & Features, PI Planning, Create Stories, UI mockups and artifacts. I am responsible for the success of my scrum team and iterative value creation.

AVP, Product Owner - Global Underwriting Solutions Team

Nov 2019 - Sept 2021

As a Product Owner for Bank of America’s GUS (Global Underwriting Solution) team, I am working with technology & business teams to successfully implement the business requirements in agile methodology. I led a scrum team dedicated to enhancing and supporting the GUS system by conducting interviews with business teams, gathering requirements, conducting initial discovery, PI planning, creating Epics & Features, maintaining a healthy product backlog, and effective execution of product vision.

Wells Fargo – Data Management Consultant (Product Owner) Jun ’18 – May’19

Data Management Solutions

I was responsible for end to end Data Quality assessment of several business systems, from defining initial rules, to socializing them with business leaders, and working with technology teams to execute those rules (using AbInitio tool) to evaluate the Data Quality. I worked as a bridge between business and development team to design the future data environment, define data governance and oversight, and partner with technology to operate the data infrastructure. I was also responsible for delivery of Wells Fargo data management control functions specific to Master and Reference data applications. I was tasked to develop, socialize, implement, and sustain an enterprise data quality program by successfully implementing the data quality checks & validation requirements.

Responsibilities:

●Implemented data quality control rules aligned to various applications and documented data quality control artifacts, user guides, application playbook and defect communication templates

●Defined integrity rules and processes for data integrity validation, measurement, and interpretation

●Performed detailed analysis of data defects, and drove defect remediation activities, including executing Data Quality programs such as data defect management (monitor, report, and remediate).

●Developed data quality metrics and promoted utilization by business partners while adhere to data governance policy and requirements.

Bank of America – Sr. Business Analyst (Contract) Jun ’17 – May’18

Wholesale Credit Technology

As a Sr. Business Analyst for Bank of America’s GUS/GMS (Loan Underwriting and Monitoring) team, I worked as a bridge between business and development team to successfully implement the business requirements and was involved in two internal projects regarding –

•Optimizing GMS application for disabled GCIs – The scope of the project included impact assessment and modification to the loan monitoring system in order to support disabling GCI’s in the current application, while a new common credit underwriting and monitoring system is developed.

•Enhancing GMS application to add new regions – The scope of the project included adding new markets and regions under Commercial Real Estate LOB on the internal loan underwriting and monitoring platform. My responsibilities included facilitating design discussions, creating High Level Design documents, impact analysis and creating UAT scripts.

Responsibilities:

●Conducted interviews with the business team to gather requirements and evaluate/analyze data needs. Converted the business requirements into IT specifications.

●Identified and documented issues, risk and gaps, descriptions, impact and provided recommendation & alternatives to enhance the application to meet the user requirements.

●Owned the Business Requirements and underlying need for technology improvements and defined the requirements in the form of BRD, FSD, Use cases and prioritized them

●Created Test Plan, UAT test scripts and Data Documents to facilitate BA teams in understanding the project, processes and QA needs and led UAT discussions with Business Teams, managed and triaged defects raised by business and periodic releases and demo.

Wells Fargo – Sr. Business Analyst (Contract) Oct ’15 – May ’17

Infrastructure Application Technology Team – Agile Development

As a Sr. Business Analyst for Wells Fargo’s Infrastructure Application Technology team, I was involved in two internal projects regarding

•Migration of SharePoint application for server management activities across several line of business to a .Net based application (Kendo) resulting in improved design, performance and new features.

•A Kendo based .Net application for Network Segmentation & Management (Zones, Subzones, IP Addresses, Locations, LOB etc.)

Responsibilities:

●Captured Business Requirements and underlying need for technology improvements and defined the requirements in the form of Epics, User Stories, and Acceptance Criteria

●Participated in sprint planning, daily scrums, prioritizing user stories, testing, retrospectives and sprint reviews, backlog grooming and other agile ceremonies

●Created documents like User Guide, System Operating Document, Operations Playbook, UAT test scripts and Data Dictionaries to facilitate other teams in understanding the project and processes

●Conducted Gap Analysis & explained team the To-Be process by creating Data Flow Diagrams using MS-Visio thus defining the Business Process Model and Data Process Model.

Walgreens – Product Manager (Contract) Jun ’13 – Sep ‘15

Native application development – Agile Development

I was involved in creation of the award-winning Walgreens Mobile app for iPad, iPhone and Android devices. As a Product Manager, I created product roadmap based on market analysis and technology evolutions (iOS), gathered requirements and documented them, and provided guidance to other Business Analysts in Mobile Web and web service domain. I worked as a bridge between Walgreens business team and IT development partner (Photon InfoTech) to successfully market four major application releases in1 year, including cutting edge features like Refill by Scan, Transfer by Scan, Passbook, and Aisle locator.

●Developed the product backlog along with Business and Marketing. Created Epics and User stories

●Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews, backlog grooming and other agile ceremonies

●Guided the development teams to break down complex user stories into simplified versions for execution. Assisted in the development of Project Impact and Process Control Plan documents.

●Ensure that new features, such Refill by Picture, or Online Pharmacy account on Phone are aligned with HIPAA rules and regulations.

Amazon Inc – Product Lead (Contract) Feb ’12 – May ‘13

Enhancement and Development of Bebe.com – Agile Development

I worked with Amazon website development team to enhance and maintain Bebe.com website. The first Bebe website was created in 2008 using Amazon’s gurupa platform and over the years, we have incorporate new features such as ability to pre-order items, locate in store, Buy Online Pick in Store (BOPIS), and enhancing look and feel of the website.

●Conducting requirement elicitation session with Business partners from Bebe.com, maintaining product backlog and scheduling releases

●Ensuring effective implementation of agile process and providing visibility to business partners regarding ongoing activities and status updates

●Implemented new Change Control process with executive team from Bebe.com

Wal-Mart Stores Inc. – Senior Business Analyst (Contract) Feb ’10 – Jan ‘12

Product Removal – ‘Food & General Merchandise’, and ‘Health & Wellness’.

I worked as lead business analysis for Walmart’s Product removal project using waterfall model. The project provided huge benefits in terms of managing 80,000 strong SKU inventory by following the product lifecycle and timely removal of the discontinued, inactive and deleted products from PIM using a VB based in house application

Responsibilities:

●Identified the Business needs, developed Scope Models as per the Business Vision and worked on identifying project scope and business value to mitigate scope creep and gaps.

●Created analysis work plan comprising of Activities Plan, Stakeholders Analysis, Communication Plan and requirement management plan to produce a comprehensive plan to develop and manage project

●Completed the task in 80% of the allocated time. Coordinated gaps between product functionality and market/customer demands that led to client satisfaction (Project Performance Feedback) of 7/7.

●Created proof of concept and prototypes for new product introduction using same modal.

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