Gregory Dudley Page * Aug ****

Gregory N. Dudley

**** ********* *****

Donalsonville, Georgia

39845

240-***-****

Professional Profile

Information technology Project/Program, and Sales management executive with 25+ years of experience in private, federal government, state government and public sectors. Proven abilities to manage technical and business departments and large teams in matrix environments. Successfully managed information system and business programs/projects, audit, compliance, agile, waterfall and hybrid project management, operations, application development, systems engineering, and technical support. Goal-oriented and committed to cost- effective technical and business solutions. Strategic thinker. Problem solving skills. Proven ability to build strong relationships and influence business leaders. Demonstrable skills and experience in mediation, negotiation, and conflict resolution. Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional and international teams. Experienced in deployment of global systems. Commitment to organizational management and performance goals. excellence and attention to detail. Ability to travel required.

Responsibilities

Oversee all technology operations and evaluating them according to established goals. Management of profit and loss for the IT business unit. Talent acquisition activities in coordination with HR. Monitored IT performance against contract requirements, compliance and maintained customer contact on issues, to ensure customer satisfaction. Worked with Senior leadership to develop short- and long-range goals/objectives for IT PMO. Developed and recommended strategies for taking advantage of the IT groups technological strengths and for developing new capabilities. Lead IT initiatives in new business capture and pursuit activities. Managed international and domestic multi-discipline and cross-functional teams in proposal preparation activities. Assisted with managing and reporting activity, pipeline development, and revenue forecasting through developed organizational processes. Assisted business development teams as required on new business opportunities. Partnered with technical and customer SMEs to lead solutioning activities to develop solutions that address customer pain points. Managed and supervised multiple programs/projects. Key Skills and Abilities

AGILE SAFe Certified

Microsoft Project

JIRA

PMP Certified

Product Management

Sales/Marketing

Client facing consulting

Problem Solving

Strong working knowledge of information technology Excellent financial, analytical, interpersonal and presentation skills In-depth knowledge of IT technologies, architecture, operations, and system, Software development lifecycles (Waterfall, Agile and Hybrid) Experience in development & evaluation of procurement documents to include: IFB, RFQ, RFI, RFP, SOW, and negotiation

Expertise in software solutions including legacy replacements/deployments/migrations Experience with or possess the ability to learn capture and proposal management processes including competitive analysis, price to win, and business development. Experience serving in leadership roles on Federal IT proposals and project applying prior experience serving as a technical solution architect working closely with a proposal and capture team. Ability to design Concept of Operations and System Models Ability to conceptualize graphics to convey key solution concepts, graphically depicting process, relationships, Gregory Dudley Page 2 Aug 2022

dependencies, technologies, benefits, features, and other concepts that tie solutions to problems. Ability to write, review, direct, and craft proposal sections regardless of the discipline, technology, or requirements of those sections.

Federal IT program, project, and portfolio management experience. Management experience.

Excellent problem-solving skills using analytical abilities and sound professional judgement. Ability to collaborate with all levels of management. Strong leadership, people management, collaboration, influence, and team building skills. Excellent verbal and written communication skills. Ability to manage change.

Ability to articulate technical strategy and issues to senior management. Proven capabilities to recruit, build, and lead a great team. Demonstrated ability to identify and develop client requirements and critical success factors and negotiate large, complex solutions with the most senior levels at the client. Gregory Dudley Page 3 Aug 2022

Formal Education

2019, SAFe Certified #874*****-****, Scaled Agile Framework 2009, USPS Washington, D.C. USPS Information Technology Certified Project Manager 2003, PMP PMI Certified #220809 Project Management Professional 2003, IBM Boulder CO. Certified Executive Project Manager 2001, George Washington University, Master’s Certificate in Project Management 1997, Front Range Community College, Certificate in Applied Internal Management 1993, University of Phoenix, M.S. Organizational Management/Business Administration 1990, Regis University, Denver, CO. B.S. Business Administration/Economics 1989, IBM Management School Certificate

Professional Experience

State of North Carolina – Dept of Transportation e-Solutions Corp. Raleigh, N.C. June 2021 - Present PMO Information Technology Sr. Project Manager

North Carolina Department of Information Technology PMO Project Manager (NCDIT) Information Technology Project Management Office responsible for management and communication of the entire project and system development life cycles (SDLC). Managed all aspects of complex project management including stakeholder reporting, risk management, quality, scope, schedule, and budget. Microsoft SharePoint. Worked with NCDIT’s IT Managers in solution development and implementation. Responsibility for the successful completion of end-to-end project work, including all work products and deliverables.

Managed oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks. Created and managed integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams, etc. Negotiations internal and external to the project teams. Managed scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State of North Carolina. Developed and implemented comprehensive communication plan to achieve maximum team and stakeholder involvement and buy-in. Efforts typically included extensive changes to existing functionality or the implementation of new applications and/or technology.

State of Florida - Department of Transportation, HNTB Corp., Tallahassee, Fl. Nov 2019 – June 2021 PMO TSM&O/ITS Consultant – Client Facing Sr. Project Manager Responsible for the leadership and management of PMO technical and operations teams in support of the State of Florida transportation management system operation. Managed the project's technical budget

(direct labor and expenses, including technical sub-consultants), schedule, technical requirements, contractual obligations, project communications, delivery of quality work, on time, on budget and to the client’s satisfaction. Lead technical ITS/TSM&O teams supporting FDOT, DMV, FHP, Road Rangers, Expressway Authority and Miami-Dade County. Managed ITS SunGuide projects Lead SunGuide Connected Vehicle deployment projects. Conducted TSM&O/ITS discipline engineering analysis and designs responsive to project needs.

State of Florida - Department of Revenue, Tallahassee, Fl. March 2019 - Nov 2019 PMO Government Analyst II Sr. Project Manager

Information Technology Project Manager Information Technology PMO Team leader for the Information Services Program, Project Management Office organization which is responsible for conducting requirements gathering, review and responding to issues reported to Workforce Transition. Evaluated system change requests and prioritized for system development. Coordinated with the Business Technology Office development team on the implementation of system enhancements recommended by project teams. Developed SDLC plans for large scale integrated management information systems projects.

Consulted with supervisors and senior management to identify needed resources and potential approaches to resolve problems and propose solutions to information systems requests. Developed information systems requirements specifications and use cases. Analyzed and evaluated user requests for new or Gregory Dudley Page 4 Aug 2022

modified systems and managed assigned development project teams. Managed development and implementation plan for the integration of all GTA information systems. Analyzed, evaluated, and recommended solutions for operational workflow to optimize operations. Developed test plan documentation and managed test cycles of system development. Planned, organized, and managed business analysts work assignments. Trained Business Technology Office team members. Managed Image Management System (IMS) replacement project. Project goals: Select a technology solution and vendor(s) to replace the current Image Management System (IMS) at the Florida Department of Revenue (Department) that will meet the Departments strategic objectives by implementing modern system functions and infrastructure over a 3-year period. Developed a phased-rollout approach of technical and functional capabilities, to ensure production operations Image Management System remained in operational status throughout the lifecycle of this effort. Federal Government - United States Postal Service, Washington, DC Jan 2018 - March 2019 International Sales Executive

Supported International Shipping Product Development team by working closely in logistics with existing customers and identifying new logistics companies. Built relationships with major shipping and 3rd Party Logistics companies regionally. Provided educational/sales support at national/regional locations, customer facilities, training centers, trade, and road shows. Liaison between product development and sales team in developing new international shipping products. Communicated procedural expertise and competitive market knowledge to sales and international shipping products teams. Educated and train sales representatives and managers on new and existing products, shipping techniques, and sales tactics. Coordinated product training at all levels (from new hires to experienced sales staff). Lead new product and prototype testing. Provided updates on competitive international shipping products and services and input on strategies to combat competition. Recommended ideas and promotions for increasing sales of new and existing international shipping products. Managed team of Regional Sales Managers in formulating and distributing annual international shipping quotas. Travelled 50% annually out of local area.

Federal Government - United States Postal Service, Washington, DC 2016 - 2018 International Trade Systems and Analysis Manager, Global Trade Compliance Managed technical development and business process department activities to ensure USPS international operations are compliant with all Federal International Trade Compliance (ITC) regulations. Assured adherence to all corporate policies pertaining to trade compliance issues through audit /assessment programs and developed action plans to address them. Managed licensing and agreement activities and maintained applicable trade compliance records in accordance with policy and regulatory requirements. Responded to trade compliance questions in the organization, providing support to investigations, developed/managed technology control plans. Developed strategic initiatives to reduce costs and improve compliance posture. Established liaison relationships with business, government law enforcement agencies, attorneys and IT service vendors and contractors. Responsible for Sales of USPS International products and services. Exceeded Sales goal target: $14M per year. Managed sales leads and new business development for assigned Suncoast District area. Win, retained and developed medium-large sized business customers through sales prospecting activity, correctly assessing the prospective account as Profitable, Significant or Strategic to secure winning bids. Maximized sales growth from existing customers through the development of new sales, product marketing, and customer support strategies; and achieved specific volume growth targets in assigned area. Built rapport and trust with customers by staying informed about customer’s business and the market. Maintained customer retention through collaboration with all USPS Global Business resources. Recommended solutions based on customer needs by using industry knowledge. Key Account Development (Third Party Logistics/Manufacturing/Internet retailers). Worked closely with agency sales representative and sales management team to uncover and close opportunities critical to the success of the U.S. Postal Service International Shipping Business. Gregory Dudley Page 5 Aug 2022

Monitored milestones and critical dates and resolved scheduling issues. Worked with customers to define IT services to offer or to define project/program scope. Advised clients on options, risks, and cost vs. benefits. Prioritized program efforts, determined IT roles, identified key skills and competencies, and secured qualified contractors/internal talent for project teams. Estimated costs (physical, financial, and human capital), integrated cost baselines from multiple projects into overall budget and confirmed funding sources. Monitored actual cost versus the budget and adjusted budget to meet project/program needs and budget restrictions. Identified elements of project risk, analyzed, and prioritized risk and assessed potential project impact. Developed risk plans, processes, and systems to mitigate risk. Integrated areas of improvement into USPS systems development (Agile) and project management life cycle (SDLC) processes. Lead cross-functional teams in developing USPS International Trade Compliance business and technical requirements. Developed integration and implementation plans, defined program initiatives, data requirements and served as a subject matter expert (SME) for the ongoing maintenance. Reviewed technical implementation documents to ensure technical solutions met business requirements and organizational goals. Developed business cases to support investments in equipment and systems development. Prepared and presented executive management briefings and recommended program improvements. Prioritized internal control projects based on risk analysis factors; documented corporate financial procedures and verified internal controls are complying. Monitored system performance metrics, procedures, and reports; validated trade compliance program system specifications met established standards and requirements. Administered ongoing evaluation of trade compliance system functionality. Maintained up-to-date knowledge of trade compliance laws and regulations and advised management of the impact on operations and trade compliance systems. Managed the activities of professional employees and contractors; made assignments, monitored progress, provided technical guidance and feedback, and evaluated performance. Federal Government - United States Postal Service, Washington, DC 2005 - 2015 Information Technology PMO Program Manager, Information Technology International Network Operations Provided support for the Global Business Systems organization which is responsible for all international mail processing operations. Provided project management support for complex information technology system projects ranging from $100K to over $50 million. Developed requirements, internal and external designs, budgets, and schedules. Managed all phases of projects from conception to completion.

Managed team of consultants, vendors, project managers, programmers, developers, and analysts. Conducted formal reviews with customers to confirm acceptance and satisfaction. Evaluated client satisfaction levels.

Managed Global Business Systems legacy international mail processing system replacement project. Coordinated shutdown of mainframe system and converted to web-based mail processing application on- time and under budget of $50M. Liaison between customer, vendors, internal and external application development, and support teams. Chaired daily conference calls to keep all stakeholders and team members up to date. Ensured all projects met USPS IT standards through the project lifecycles. Developed work-breakdown structures, project tracking and variance reports. Chaired project Change Control Board to manage all change requests.

Reviewed all estimates for hardware and software costs. Flagged potential issues and reported to management on a timely basis. Managed multiple vendors. Utilized my technical skills and business requirements to design and implement secure solutions. Worked with Internal Security team to ensure USPS security standards, procedures, and guidelines were met. Reduced application support costs for existing application that had a troubled history of numerous outages and errors resulting in application unavailability and multiple complaints from end-user community. Application was turned around by implementing weekly review meetings of all errors with the application support team to identify root cause of defects. Scheduled monthly install windows for new releases of the application to get the bugs fixed. Reduced customer complaints by 50% within 6 months. Gregory Dudley Page 6 Aug 2022

IBM Corp., Boulder, CO 1995 - 2005

Information Technology Project Manager, IBM Worldwide Distribution-Americas Managed responsibilities for worldwide staffing, planning, design implementation and coordination for international trade, finance/accounting, e-commerce, legacy information technology systems and business process reengineering projects. Determined programs required for optimal problem solutions within cost/performance objectives. Managed iCloud-based requirements, planning, and feasibility determination. Provided executive management with resource estimates, plans, schedules and cost data and business alternatives. Managed IT budget of $5 - $10M consistently at/below plan. Developed policies/procedures to achieve information system/business solutions objectives. Identified interactions external to system/application responsibility and assigned appropriate staff support. Provided specialized IT training for management, systems analysts, and operations personnel. Provided project management support for assigned worldwide projects utilizing Microsoft project and IBM project management disciplines. Provided consultation on iCloud commerce implementation with

worldwide groups through IBM’s iCloud business architecture frameworks methodology. Other Professional Experience

2014 – Present: Licensed Realtor - Maryland

1996 – 2000: Division of Business Instructor, Regis University, Denver, CO Instructor for Business, International, Macroeconomics and Microeconomics courses 1996 – 1997: Economics Instructor, Front Range Community College, Longmont, CO Instructor for International, Macroeconomics and Microeconomics courses Awards

2009, Informal Award – USPS Senior VP Global Business Systems, Outstanding Contribution 2008, Informal Award – USPS VP Information Technology Operations, Certificate of Appreciation 2007, Informal Award – Chief Technology Officer Outstanding Contribution Certificate of Appreciation

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