Customer Service Adjuster
Resume:
Adrian Zaragoza
"Coming together is the beginning; keeping together is progress; working together is success" ~ Henry Ford
Overland Park, KS 66212
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Elite Negotiator
Extremely Time Efficient
Conflict Resolution Expert
Intuitive Personal Skill Set with Clients and Co-Workers Compassionate and Effective Leader
Experienced Sales Closer
I am a confident leader who thrives in balanced environments. Self driven to grow myself and people around me through executive leadership skills. Work Experience
Sales/Project Manager
DHI roofing / Accord group - Independence, MO
February 2022 to Present
Create sales through marketing that leads to Roofing, Siding, Gutter claims. Work with insurance adjusters legitimate damage claims all the way through product knowledge and ordering to make sure the installation is done correctly through management of the project. Follow up with final billing with the insurance company and the customer to close out files with customer service skills.
Must be proficient in Word, Excel, Accurence, Eagle View, Hover, Xactimate estimates and proficient in Sketch, and a working knowledge of the install for siding and roofs. High stress and competitive environment.
Sales Representative
Jericho Home Improvements, LLC - Kansas City, KS
January 2021 to February 2022
I was a closer to the leads that were put on my schedule. Had to have a working knowledge of construction,remodeling, code, material costs and have a vision of a new space. Consisted of working with clients to choose products and ensure that clients were happy throughout the process. Very high stress and competitive environment. Realtor
Self employed - Overland Park, KS
March 2015 to December 2020
Lead generation to find clients all the way through finding lenders, credit repair, inspectors, title companies to the closing table. Worked extensively with sellers and buyers and an investor once in a while.
Education
Bachelor's degree in Business
UMKC - Kansas City, MO
January 2002 to May 2006
Skills
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Salesforce
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Project management
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Remodeling
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Roofing
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Construction management
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Construction estimating
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Construction
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Sales management
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Outside sales
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Business development
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Project coordination
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Restoration industry experience
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CRM software
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Pricing
Certifications and Licenses
Florida certified adjuster
December 2022 to Present
Texas Certified Adjuster
December 2022 to March 2024
Louisiana certified adjuster
In process
Mississippi certified adjuster
In process
Alabama certified adjuster
In process
Georgia certified adjuster
In process
South Carolina certified adjuster
In process
North Carolina certified adjuster
In process
Adjuster success method certification
October 2022 to Present
NICTA- Arson for fraud Certification
December 2022 to December 2023
NICTA-Investigating Vehicle Theft Fraud Certification December 2021 to December 2023
Tactical Xactimate Training:
Principles of Adjuster
October 2022 to Present
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