Administrative Assistant, Customer Service, Managerial, Clerical

Kailyn Lyles

Cell 618-***-****

*********@*****.***

Objective- To obtain a stable position that allows the evolution of personal development, career enrichment, and ascension up the occupational ladder. Professional Experience

06/2021 – 10/2022– Enterprise Holdings – Management Trainee - Swansea, IL

● Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.

● Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. (Ex. approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to repossess vehicles, and approving write-offs.

● Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business.

● Train, motivate and coach employees to increase branch performance by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment.

● Evaluate and manage fleet mix and utilization for rental purposes.

● Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage.

● Effectively market the company while picking up and/or dropping off customers in a safe/courteous manner and assisting customers as needed.

● Conduct follow up with various businesses and customers, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance, corporate, and national reservations to obtain appropriate information regarding the status of rentals and customers’ vehicles.

● Initializing, completing, and forwarding billing numbers, A/P, A/R, and purchase orders with vendors, dealers, etc.

● Continuously build knowledge and skills, pursue training and development opportunities, and attend required company-sponsored training classes. 8/2018 – 10/2019 - Charter Communications – Internet & Phone Repair Representative - Bridgeton, MO

● Provide a world class customer service experience to each and every customer I come into contact with.

● Accurately, and efficiently troubleshoot Internet and telephony issues bringing the correct resolution for the customer.

● Provide exceptional service while meeting and maintaining metric expectations, and keeping in line with corporate policies, and guidelines.

● Participated in the IFT program, as a part of the onboarding process for new hire employees. This allowed me to share my experience and best practices with new employees.

● Provided Support in Rookie Row as a Mentor for new hire staff to aid in the onboarding process. This includes conducting meetings, and providing coaching to new hire employees as trends and knowledge gaps arise.

5/2018 – 5/2019 – West One Promotions – Executive Administrative Assistant - Florissant, MO

● Handled various administrative duties such as payroll, staffing, accounting tasks, invoicing, and event planning.

● Recruited, hired, and on-boarded models, bottle girls, and cleaning staff for charities and events.

● Planned and supervised various events related to the marketing and promotion of various products and goods provided by our distribution. These included galas, weddings, funerals, tailgates, presentations, fundraisers, and corporate events.

● Handled various office/clerical tasks such as package handling/receiving, and mail sorting. I also ordered office supplies, and handled other purchasing tasks.

● As needed, I would handle light cleaning duties in the office. This was mainly done to prepare for clients coming to the office.

4/2013 – 12/2018 - O'Charley's - Dining Room Manager - O’Fallon, IL

● Greeted and engaged all guests entering our restaurant. We want to ensure that all guests have a great experience from the time they enter our restaurant, to the time they leave.

● Efficiently, and accurately collected, entered, and delivered all guest food and beverage orders. Quality control was performed at various stages of the guest experience. We want to check for accuracy multiple times throughout the dining event.

● Performed various food-prep operations to ensure efficiency for the dinner. This included making salads, bread baskets, soups, and appetizers for guests.

● Handled inbound calls from guests who wanted to order and pick up their food to go. This was also done with efficiency and accuracy.

● Completed and delegated multiple administrative duties such as payroll, staffing/scheduling, tip pool, liquor sales, marketing, surveys (customer & employee), and catering events

● Handled all financial transactions including cash, debit, and credit card transactions. Education

● Bachelor’s Degree: Spanish & Secondary Education o Saint Louis University, St. Louis, MO

Languages

● English & Spanish

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