ANISSA JOHNSON

adt5vp@r.postjobfree.com 423-***-****

SUMMARY OF QUALIFICATIONS

A self-motivated professional with proven research skills and strict attention to detail. Demonstrated the use of accumulated knowledge and experience to exercise independent judgment and make valid decisions. Strong computer skills and outstanding communication skills. A resourceful and reliable team member. PROFESSIONAL EXPERIENCE

Credit Maintenance Specialist 08/2022 - present

Citi, Gray, TN

Analyze and review customers credit application and financial records to determine whether the customer qualifies for a line of credit.

Nursing Assistant/Dietary Aide - Preston Place Assisted Living - Kingsport, TN 05/2021 to 08/2022 Assist residents in their daily needs, such as hygiene, dressing, feeding, etc. Transferred to Dining Room to prepare and serve daily meals

Patient Advocate (Customer Service Representative) 02/2021 to 04/2021 Intellehartx LLC Kingsport, TN

Help patients understand their billing statements, work with medical facilities to create payment plans, document customer complaints, collect payments, gather and examine patient information to determine eligibility for financial assistance

Legal Assistant (Contractor) Wilhoit and Kaiser Kingsport, TN 9/2016 to 3/2020 Gather, prepare and finalize Oil and Gas land titles. Prepare and submit invoices. All other clerical and administrative duties as assigned.

Paralegal – Mechem Law Firm, Kingsport, TN 4/2015 - 6/2016 Provide legal support for Consumer Law Attorney in Kingsport, TN Create new case files; Schedule appointments and answer phones; Prepare bankruptcy case files Calendar response/reply dates for pending cases; Maintain case files, including pleadings, discovery and correspondence; File cases with state and federal clerk’s offices; Draft pleadings, discovery and correspondence; Meet with clients to review filings and case notes; Collect fees and monthly payments from clients

Legal Administrative Assistant – ALAN & LESTER, PLLC, Law Office 6/19/2012 – 12/4/14 Provided administrative support for two Family Law Attorney’s in Bristol, VA Create new client files; Schedule appointments; Update Docket file daily of new and/or closed client files; Log incoming and outgoing mail; Collect fees and monthly payments from clients and entering in QuickBooks Anissa Johnson

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software; Prepare letters to clients (billing, collections, etc.); Prepare court documents; Transcribe letters/pleadings from dictation

SPHERION STAFFING SERVICES – Johnson City, Tennessee 5/1/2012 – 7/2012 Copier Operator (Temporary Assignment) – Strongwell, Bristol, VA 6/8/2012 - 6/13/2012 Copied pertinent files for a legal matter.

HR Administrative Assistant (Temporary Assignment) – Darden Company 5/1/2012-5/11/2012 Provided administrative support to the General Manager of Longhorn Steakhouse.Verified pre- employment for potential new hires; Scheduled interviews; Processed new hires and scheduled orientation and training dates; Answered phones.

CITY OF KINGSPORT – Kingsport, Tennessee 5/2005-3/2012 Executive Secretary

Provided high-level administrative support to Fire Chief of the Kingsport Fire Department Performed a variety of key functions, addressing the following daily tasks: Prepared and composed correspondence, letters and memoranda for staff personnel; Reviewed and responded to routine inquiries such as fire and inspection reports; Researched and prepared reports and materials for meetings; Maintained and organized letters regarding the Kingsport Fire Department; Prepared and maintained payroll records and track budget/expenditures; Prepared and processed invoices, purchase orders and requisitions to purchase equipment, supplies and materials; Input hydrants/hoses data

CITY OF KINGSPORT – Kingsport, Tennessee

Office Secretary

Served as Office Secretary for the City Manager’s and Mayor’s office for the City of Kingsport. My tenure working for the City Manager/Mayor office consisted of the functions below. Daily schedule, conferences, and travel arrangements; Assisted citizens of Kingsport; Prepared and processed billing invoices for office purchases; Prepared the meeting agendas and carefully monitored all action items; Handled the Mayor’s schedule and correspondence for the City of Kingsport. U.S. DEPARTMENT OF AGRICULTURE – Washington, DC 1990 to 2004 Freedom of Information Assistant

Provided assistance to the Freedom of Information Officer (FOIA) for Rural Development agency with the Department of Agriculture.

Oversaw a wide variety of administrative functions, supporting all branch management-level projects. Below are functions completed by the FOIA Office; Received, logged and reviewed requests for information and documents filed under the Freedom of Information Act (FOIA) and Privacy Act (PA); Drafted official responses to requests for FOIA/PA; Completed special assignments, reports and projects within the time frames established by the FOIA officer; Coordinated FOIA charges, billing and pre-billing and maintained detailed records for all charges and receipts.

REFERENCES

References available upon request

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