Service Representative Front Desk
Resume:
Valarie Cooper
Mesa, AZ ****1
adt5vk@r.postjobfree.com
Objective
Seeking challenging employment where my skills and knowledge will be beneficial.
Experience
Inventory/Quality Specialist
01/2014 – Present Strategic Solutions Inc Walnut Creek, CA
100% Travel from city to city; Complete wall to wall inventory of VA Hospitals & Clinics; Complete quality assurance checks for various retailers and companies; Report all results to management; complete daily QA reports
Supervisor,
PCSSP
3/2010 – Present Complete SkyCap Tempe, AZ
p/t work: Adhere to all screening procedures within PCSSP guide;
Screen and secure personal property prior to entering aircraft or sterile area.
Monitor screening agents and assure all procedures are followed;
Monitor agents/runners within airport; assist passengers needing wheelchair assistance.
Benefits Specialist
6/2008-8/2013 Xerox Tempe, Az.
Answer and respond to incoming calls from employees and former employees.
Provided information and resolve any issues pertaining to all calls in a timely, courteous and professional manner
Perform track and log all transactions performed related to Human Resources and/or Benefits processes.
Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues. Communicate conceptual elements of Benefits and/or Human Resources rules, regulations.
Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements
Patient Service Specialist
10/2006-4/2008 Cigna Health Care Gilbert, Az
Coordinates appointments, handles multiple phone calls
Charge entry, exams, and reschedule/confirm appointments.
Take co-pays, coordinate, schedule and follow up on phases of a surgery procedure and/or specialty referral appointments.
Provided exceptional customer service and maintains patient confidentiality.
Night Audit
4/2007 - 11/2007 Sheraton Desert Oasis Scottsdale, Az
Handled all Front Desk operations from 10:30 p.m. to 7:00 a.m.
Verified and balances all daily financial transactions and produces reports for hotel personnel that detail the previous day’s financial activity.
Makes and confirms reservations using multi-line telephone/switchboard and extensive multi-screen reservation systems Greets registers, assigns rooms and issues keys to guests.
Computes bill, collects payment and makes change for guests.
Handles emergency calls.
Monitors Front Desk area for equipment performance, neatness, package delivery, mail and lost & found: Make copies and send faxes for guests.
Coordinate shuttle and taxi service.
Monitor lobby area and front door.
Inputting of guest reservations into multi-screen reservation system.
Registered guests at check in including securing form of payment, filling out of guest registration card, issuing room key(s), turning on of guest room telephone using multi line phone system.
Collecting advance room deposits; Posting of all incidental guest room charges throughout course of stay.
Answering of multi-line phone and taking accurate messages.
Following guest check in and check out procedures.
Counting till at end of shift and filling out paperwork to make drop into safe.
Customer Service Representative
09/2004-10/2006 Express-Scripts Tempe, Az
Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
Document correspondence and follow up in system.
Prepare audit sheets and provide feedback to supervisor.
Initiate and document correspondence and follow up in system.
Log order status. Provide audit reports to management.
Provide backup support to other pharmacy groups based on business needs or production levels.
Additional duties as assigned.
Billing Specialist
8/2003-8/2004 Verizon Wireless Tempe,Az
Assisted Customers with billing payments/Issues; assisted with trouble shooting cellular equipment
Maintained sales quota with call quality of 90%
Customer Service Representative
11/2001-8/2003 Advanced PCS Scottsdale, Az
Assisted customers with prescription refills
Handled insurance and billing inquiries
Maintained call quality of 85%
Education
Mesa Community College, Mesa, Az
2006
Spanish Studies
Pima Community College Tucson, Az
1994-1996
Certificate, Business Administration
Pima Skill Center Tucson, Az
1989
Certificate, Business/Office
Computer Skills
Microsoft Word, Excel, Publisher, PowerPoint, some Access; Type 65 wpm; ten-key
References
References are available on request.
Contact this candidate