RESUME OF: ANGELA HOLT

SKILLS:

Administrative Assistant Data Entry Customer Service Medical Records Clerical Basic

Software Applications Receptionist Billing & Coding Travel Agent File Clerk

Appointment Scheduling Insurance Verification Real Estate Excel Computer Skills QuickBooks Shipping/Receiving WMS/ AS400 Software Research

PROFESSIONAL EXPERIENCE

Hermitage Lighting (Express Professionals)

Data Entry

Entered customer orders into computer

Humana Insurance August 2020 – February 2022

Call Center Associate

•Outbound calls/customer care set up

•Identify assess customers’ needs to achieve satisfaction

•Manage outbound/incoming calls

•Provide accurate, valid and complete information by using the right methods/tools

NaviHealth Data Entry Specialist August 2019 – October 2019

•Outbound calls to healthcare facilities verifying and correcting information

•Entering and updating information in Excel spreadsheets

LaSalle Network November 2018 – December 2018

Call Center Representative

•Answer incoming calls from customers purchasing Journeys and LIDS merchandise

•Sorting out complaints/issues about missing or lost packages, payment issues according to company policy

•Explain about the products and about the company

•Forwarded calls to the correct department

Blue Cross Blue Shield Insurance January 2018 – February 2018

Data Entry, Medical Records

•Organizing files and collecting data to be entered into the computer

•Entered insurance, patient and demographic information into data base for various healthcare facilities throughout Tennessee

REMX Staffing August 2017 – November 2017

Data Entry, Medical Records

•Logged medical records into computer

•Prepared billing requests

Nashville MTA June 2017 – July 2017

General Administrative Assistant

•Filing records

•Preparing documents

•Proofreading

•Drafting documents and correspondence

Amazon Warehouse May 2017 – June 2017

Package Sorter

•Scanned packages from conveyor belt using hand-held scanner and ensure that the information provided on them coincides with work orders

•Ensure that packages are loaded onto pallets

Hewlett Packard Enterprises July 2016 – August 2016

Mailroom Clerk

•Sorted and collated mail

•Opened envelopes

•Disposed of junk mail

•Date/stamped all incoming mail

•Completed incorrect returned mail

•Received outgoing mail and applied correct postage

•Folded letters, circulars or other documents and inserted into envelopes for distribution

•Placed mail in meter bins and carried to departments for distribution

•Used fax and scanning machines

•Checked mail for contraband

TN Dept. Of Labor March 2016 – April 2016

Call Center Representative

•Answered in-bound calls concerning inquiries about unemployment benefits

•Forwarded calls to different departments

Tennessee Women’s Care September 2015 – December 2015

Medical Records Clerk

• Assembled, verified, typed, faxed and filed medical records for easier access by senior medical personnel, while preparing folders and maintaining records of newly admitted patients

Two Men and a Truck June 2015 – August 2015

Customer Service Representative

•Handled in-coming calls from customers requesting moving services

•Log incoming payments from customers and update records, assisted customers with billing and moving assistance questions

•Transfer orders to dispatch department

Cigna HealthSpring February 2015 – April 2015 Administrative Support

•Informed healthcare providers of medical record availability; gathered patient demographics

•Enroll new members, answer patient inquiries and address concerns about health insurance plans

Global Travel September 2010 – September 2014

Travel Agent

•Booked plane tickets, hotels, cruises, car rental from home on commission basis

•Explain charges to customers so they understand the fees for which they are responsible

•Answer phones and respond to customer needs by introducing discounts, travel advisors, hotels and other travel-related questions, reached out to customers to get feedback about their travel experience and to resolve problems/disputes

•Worked closely with director/owner

Dr. Kelli Turner, DDS

Administrative Assistant

•Answered multi-line phone, pulled patient charts, and scheduled appointments

Dollar Tree May 2012 – June 2013 Cashier/Sales Associate

•Maintain an awareness of all promotions and advertisements, while operating a positive atmosphere by greeting and providing a pleasant, friendly shopping experience

•Accurately and efficiently ring on registers maintaining all cash and media

Kroger Pharmacy June 2007 – October 2007

Pharmacy Technician/Extern

• Filled bottle with prescribed medications and affixed labels, responded to questions and requests

Nashville Gastroenterology Consultants PC January 2007 – February 2007

Medical Records Clerk

• Reviewed medical records for completeness, placed records into standard order and filled in designated areas according to applicable alphabetic and numeric filing system

EDUCATION

Stratford Career Institute 2016

Travel & Tourism

Ultimate Medical Academy 2013

Medical Administrative Assistant

Remington College 2010

Associate in Criminal Justice

National College of Business & Technology 2005 – 2008

Medical Billing & Coding

Watkins Institute 1983

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