Customer Service Utilization Review

Elizabeth A. Nobles

Pharmacist / Teacher

*************@*****.*** • 843-***-****

www.linkedin.com/in/elizabeth-nobles/ Seabrook, SC 29940

Analytical, dynamic, and highly efficient professional seeking to leverage over 20 years’ experience in pharmaceutical industry. Well versed at assessing patients, compounding and dispensing medication, training employees, and ensuring compliance. Strong communicator with ability to enhance customer experience, build professional relationships, and collaborate with various departments to meet business objectives. Demonstrated problem solving skills, effective oral and written communication, and proven ability to prioritize tasks in fast paced environment.

Areas of Expertise

People Management

Administrative Support

Monitoring & Assessment

Customer Service

Relationship Building

Verbal & Written Communication

Critical Thinking

Data Management

Individual Development

Professional Experience

Beaufort Memorial Hospital – Beaufort, SC 07/1997 – 03/2015

Clinical Staff Pharmacist

Reviewed medicine bottles for accurate labelling, compounded, and dispensed medications as prescribed. Monitored customers’ drug therapies, educated patients on correct administration of medication, and advised of possible interactions and side effects. Consulted on medical queries for Health Care Professionals by providing appropriate evidence-based response. Performed retrospective drug utilization review to analyze ramifications of formulary decisions and adherence to guidelines. Built and maintained relationships with nurses, physicians, and staff. Counseled discharged patients on their medication regimens. Maintained accurate customer records on medication plans, personal information, and drug therapies. Supervised and trained pharmacy technicians on oral and IV medication and supported physicians, nurses, and other health care professionals with drug information. Assessed patient records to ensure medication compliance. Managed state and federal records of controlled substances and oversaw dispense of these controlled substances in line with state and federal compliance. Educated pharmacy students and residents on introductory and advanced pharmacy practice rotations (IPPE’s).

●Displayed proficiency in IV and chemo compounding.

●Improved operation efficiency by enhancing inventory processes.

●Successfully compounded and dispensed over 300 medications daily.

●Created clinical pharmacy programs in line with policies and regulations.

●Implemented and enforced clear pharmacy procedures to reduce inventory damage or theft.

●Increased productivity by assisting other co-workers with drug inventory and purchasing.

●Completed training and earned certificate required administer influenza, pneumonia, and other vaccinations.

Additional Experience

Senior Pastor, Lighthouse Christian Center – Beaufort, SC

Clinical Staff Pharmacist, IV Specialist Home Infusion Therapy – Beaufort, SC

Clinical Staff Pharmacist, United States Navy (Camp Foster Medical Clinic) – Okinawa, Japan

Volunteer Experience

Pharmacist, Good Neighbor Free Medical Clinic - Beaufort, SC

Instructor, Smoking Cessation Class (Camp Foster Medical Clinic) - Okinawa, Japan

Board Member, Beaufort County Habitat for Humanity - Port Royal, SC

Education

Doctor of Ministry

South University - Savannah, GA

Graduated magna cum laude, Theta Alpha Kappa National Honor Society

Bachelor of Science in Pharmacy

Medical University of South Carolina - Mt Pleasant, SC

Graduated cum laude

Bachelor of Science in Biological & Physical Sciences

Savannah State University - Savannah, GA

Graduated cum laude, Beta Beta Beta Biological Honor Society

Awards & Achievements

The Hestelle Woodbury Missionary Society Achievement Award – 2018

Beaufort Memorial Black History Recognition Award for Community Achievement – 2014

Memberships

American Pharmacist Association (APhA)

Palmetto Medical Dental Pharmaceutical Association (PMDPA)

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