Customer Service Administrative Assistant
Resume:
Mandy Bryant
Bend, OR *****
************@*****.***
Work Experience
Owner/Operator
Lawn and Garden Consulting and Restoration - Bend, OR March 2018 to Present
Meet with potential clients to learn the expectations of the project. Discuss budgets/cost and submit estimates/bids. Personally work each project from start to finish while communicating with the client throughout. If client decides to continue with long term care. Then the property is checked on a schedule of their liking.
Lead Server/Trainer
The Homestead Cafe - Paisley, OR
June 2014 to March 2018
Responsible for ensuring customer satisfaction, serving customers quickly, correct exchange of payments and change. Expected to prep own food stations, stock items needed for current own and next shift. Closing shift included cleaning duties, closing down register and adjusting card slips to show tips and correct totals. Was to have new hires trained and ready to work alone without any issues/struggles in 2 three-hour shifts.
Office Clerk
Southside Storage - Bend, OR
February 2014 to June 2014
Responsibilities included reviewing daily units available. Checking for delinquent accounts and following up with the client as needed. Processing payments. Reviewing contract agreements with new clients. Along with showing units.
Head Bartender/Server
Maria's - Prairie City, OR
May 2013 to December 2013
Trained new hires. Ensure a fun environment for customers while adhering the state liquor laws. Required to be on call at all times. Required to work all events.
• Experience with high volume and fast paced restaurants, bars and dining establishments
• Worked lunch, dinner and closing shift
• Provided fast, friendly, excellent and exemplary customer service
• Checked customer identification
• 5 years of experience bartending
• Performed barback duties
• Prepared and served alcoholic beverages
• cooked, ran and delivered food on behalf of wait staff as needed
• Maintained safety standards
• Performed opening and closing duties
Bar Manager/Head Bartender
The Outpost - John Day, OR
May 2009 to May 2013
Oversaw bar employee schedules. Required to plan, book, advertise and work no less than 3 weekend events a month on top of regular hours. Responsible for register and lottery cash. Personally addressed all requests and complaints to ensure customer satisfaction. Reviewed entire bar menu on POS system for proper pricing and profit.
Office Clerk
Law Office of Markku Sario - Canyon City, OR
November 2009 to February 2010
Responsible for proper execution of file system overhaul and new setup. Required to do so in accordance with confidentiality laws.
Education
High School in General Studies
Bend Senior High School - Bend, OR
September 2001 to November 2004
Skills
• Customer service
• Research
• Salesforce
• Serving Experience
• Restaurant Experience
• Upselling
• Cold Calling
• Bartending
• POS
• Account Management
• Pricing
• Outside Sales
• Banquet Experience
• Catering
• Microsoft Powerpoint
• Presentation Skills
• Hospitality
• Computer literacy
• Computer skills
• Communication skills
• Sales
• Management (7 years)
• Marketing
• Project Management
• Customer relationship management (6 years)
Assessments
Administrative assistant/receptionist — Highly Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Verbal communication — Proficient
April 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Highly Proficient
April 2022
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
April 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Outside sales — Proficient
April 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Data entry: Attention to detail — Expert
April 2022
Maintaining data integrity by detecting errors
Full results: Expert
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Highly Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Customer service — Highly Proficient
April 2022
Identifying and resolving common customer issues
Full results: Highly Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Highly Proficient
April 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Professionalism — Expert
May 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Social media — Proficient
May 2022
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Customer focus & orientation — Highly Proficient
April 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
April 2022
Identifying and resolving common customer issues
Full results: Highly Proficient
Basic computer skills — Expert
June 2022
Performing basic computer operations and troubleshooting common problems Full results: Expert
Work style: Conscientiousness — Highly Proficient
June 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Customer service — Highly Proficient
April 2022
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
April 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
AFSP Grant County Out of the Darkness walk
May 2013 to Present
Communicate with potential donors. Plan time-line of event. Meet with and book special speech presenters. Handle any interviews.
John Day Volunteer Fire Dept
September 2008 to February 2013
Within first year. Was granted the ability to ride the Sergent position chair to and from calls. After my first year. At the Fire Association elections. I was nominated and unanimously voted in by my fellow firefighters to be the vice president of the fire Association.
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