Albuquerque, New Mexico adt5lw@r.postjobfree.com www.linkedin.com/in/randall-cooper-2179385a 505-***-**** PROFESSIONAL PROFILE

Accomplished Regional Business Operations and Transformation Executive with over 18 years history leading strategic and tactical business initiatives. Outstanding: leadership, supervision, motivation, interpersonal, strategic direction, polices, verbal and written communication skills. Skills include: business acumen (B2B & B2C), business development, management, vision, entrepreneurial, innovative, organization, logistics, judgment, integrity, consistent, adaptability, creativity, passion, networking, accountable, P&L management, delegated, listening, problem solving, interpersonal, flexibility, continuous improvement and customer relationship management. Helping others to develop skills through: coaching, mentorship, supported, collaborated, tutored, hands on, trained, instructor, guided, sustainable improved growth, time management, setting goals, proactively, negotiation and conflict resolution. Excellent team builder: member and leader. Function well under pressure: closings, leads and follow up. Able to focus on specific tasks: keeping overall project goals in mind, dedicated professional attitude, mature and willing to work. Relate warmly with strategic; partnerships, individuals, clients, affiliates, collaborating, influencing, customer experience, generating trust and rapport. Committed to promoting the highest standards and company values.

Over 18 years operations management experience, marketing and running businesses: as a buyer, recruiter, managing up to 4 stores with a combined foot traffic of over 140 thousand people per week; supervised groups of more than 400 students; instructing, evaluating and directing groups up to 50; including managers, colleagues, support staff, sales and clerical personnel in several work environments. Have run very successful business ranked in the Top 25 out of over 4800 stores. Conducted hundreds of complex background investigations of employees and applicants (Nation Wide), recruitment, staffing, interviewing, business documents and prepared detailed reports, resulting in the hire or dismissal of said employees. Over 23 years experience as a Certified Police Officer. Prosecuted criminal cases in multiple court settings. Training in Crisis Intervention Team (C.I.T.) National certification, Forensic Interviewing and Advanced Forensic Interviewing of adults, children and with disabilities. Over 20yrs as an instructor of: DWI SFST’s, ATV/UTV and Active Shooter. Over 10 years experience in Security with over 9 of those years in supervisorial/operational role. Over 2 years experience as Firearms Instructor. About 9 years as a Volunteer Fire Fighter.

KNOWLEDGE

Worked with a variety of computer and optical imaging networking systems. Handled the sales and service of; copiers, micro graphics, laser printers, flat bed scanners, facsimile machines and digital all in one multifunction systems. Strong Computer skill: proficient in the use of IOS (Apple); Android, Microsoft Office suite, Excel, Word and CRM software’s. EXPERIENCE

Aug 2021 - June 2022 Teacher, Cien Aguas International School - Albuquerque, New Mexico Feb 2020 - May 2020 Supervised groups of more than 400 students from kindergarten through the 8th grades; prepared and followed teacher lesson plans; coaching; address safety; knowledge base; referred disciplinary problems; graded assignments; took attendance. Classroom and online; management, taught classes online and in classroom settings, administered, prepared curriculum, tests, taught classes online and quizzes. Taught 6th grade Science and 6th, 7th, 8th grade Math as well as Math Interventions. Aug 2020 – Apr 2021 Core Agent (Remote), Select Quote Insurance - Remote to Denver, Colorado (Region) Licensed Medicare Insurance agent and AHIP certified. Took a Medicare training course of over 6 week and 200 hours. Working within a team environment. Working with inbound and outbound leads, conducting client benefit needs analysis to meet clients Medicare insurance needs. Engaging and enrolling interested clients into Medicare plans. Licensed in 18 states. Jan 2019 – Aug 2020 Agent, AFLAC - Albuquerque, New Mexico Licensed Insurance agent (Life and Health; Licenses). Working with team, operations, client base, inactive accounts (up to 6 years) and customer care and experience. Generating new business opportunities through company leads, networking, webinars, referrals, expenses and calls. Conducting meetings with employers to customize programs that help meet their benefits/ insurance needs. Engaging and enrolling interested employees in benefits plans. Having ongoing conversations with business owners about new; benefits options, benefits trends, changes to the government’s health care laws and more. Partners with new and existing businesses to set up new business accounts. Dec 2008 - Aug 2018 Patrol Officer, Santa Ana Police Department - Bernalillo, New Mexico Prosecution of criminal cases in multiple, legal court settings. Enforce laws, policies and ordinances; conducted investigations; controlling traffic, safety, patrolling, responding to emergency calls, writing citations, serving warrants, compliance, arresting violators and submitting incident reports in a timely manner; Hazmat; drove police cars/vehicles. Was the vehicle fleet manager for about 3 years; had been an acting sergeant numerous times. Served as the Narcotics Officer/ Liaison with local, State and federal agencies. Certified instructor for: Standardized Field Sobriety Test (SFST’s), ATV/UTV, and Active Shooter Instructor (Federal Law Enforcement Training Center). RANDALL COOPER PAGE 2

Sept 2008 - Oct 2017 Security Team Leader (Volunteer), Grace Outreach Church - Rio Rancho, New Mexico Team Leadership (Sheep Dog Ministries); Operations; assisting in safety, strategy, coaching, training and well being of guests; customer experience and church members. Secured premises and personnel by patrolling property; inspecting buildings, physical security, CCTV, equipment, and access points; permitting entry; prevents losses, policies and damage by reporting irregularities; restrain criminals, traffic control; training; security systems; contributed to a team effort by accomplishing related results as needed.

Sep 2004 - Oct 2008 Patrol Officer, City of Dillingham Police Department - Dillingham, Alaska Enforce laws and ordinances; controlling traffic, Hazmat, safety, patrolling neighborhoods, responding to emergency calls, writing citations, coaching, delivering warrants, arresting violators and submitting incident reports in a timely manner; drove police cars/vehicles and leadership as acting sergeant.

Sept 2003 - Feb 2004 Store Manager, Payless Shoe Source - Juneau, Alaska Operations and Transformation executive, supervised 5+ employees; schedule; deposits; receipts; customer relationship management; leadership; financial performance; P&L management; summaries from years past to current, human resources, safety, marketing, mentorship, store resets; receiving; open/close store. Was in the top 25 stores for the entire time as the store manager, out of over 4800 stores.

Aug 2002 - Aug 2003 Sales Account Executive, Toshiba Business Solutions - Las Vegas, Nevada Present and sell Toshiba office equipment and software solutions, multi-functional products and prospecting. Work with clients to understand and identify objectives and needs for Toshiba products and services. Develop relationships with clients and deliver high levels of client care. Conduct presentations, communications and product demonstrations. Coordinating the terms of the sale (B2B), customer experience and client training. Created and maintained a prospecting plans including territory management and prospecting objectives.

Sept 2000 - Feb 2002 Assistant Service Manager/ Sales, Henderson Chevrolet - Henderson, Nevada Operations and Transformation Executive; supervised a team of 7+ employees as well as any other support staff; safety; customer experience questions/problems; financial performance; open/closed store; reporting; computer entry; financial qualification paperwork, and marketing strategy. Feb 2000 - Aug 2003 Guest Relations / Security Team, Central Christian Church - Henderson, Nevada Volunteer assisting in the safety and well being of the guests and members of the church. Secured premises and personnel by patrolling property; inspecting buildings, physical security, equipment, and access points; permitting entry; prevents losses and damage by reporting irregularities. Contributed to a team effort: coaching, training and by accomplishing related results as needed. Nov 1999 - Aug 2000 Assistant Store Manager, Rite Aid - Sahara, Las Vegas, Nevada Operations management; supervised a team of 10+ employees in front end and pharmacy; resets; store management, safety, addressed issues, assigned store, shrink, receiving, asset/loss prevention, merchandising; open/close store; customer questions/problems. Aug 1999 - Oct 1999 Assistant Store Manager / Sales, Aaron Rents - Las Vegas, Nevada Operations management; supervised 6+ employees; Office Furniture Division, loading and unloading of merchandise; daily bank deposits; retail; safety; shrink; expenses; customer questions/problems; leadership; called on delinquent accounts; asset/loss prevention; interviewed prospective employees. May 1999 - Jul 1999 Operations Manager / Sales, Copier Solutions - Las Vegas, Nevada Operations and Transformations Executive; leadership; managed sales (B2B & B2C), retail and service technicians; expenses, safety, customer experience, asset protection; questions/ problems; interviewed prospective employees; oversaw transacted business with vendors and suppliers. Mar 1996 - Oct 1998 Regional Operations Manager, Northern Treasures - Juneau, Alaska Operational and Transformations Executive of 4 store locations, leadership; supervising over 18 employees; buyer; customer service and care; store operations, identify trends; strategic direction, documentation, shrink; asset/loss prevention; inventory management; payroll, administrative and business acumen; oversaw transacted business with vendors and suppliers. Oct 1995 - May 1997 Substitute School Teacher, Juneau School District - Juneau, Alaska Supervised groups of 30 to 45 students from kindergarten through the12th grades; followed teacher lesson plans; coaching; address safety; knowledge base; referred disciplinary problems; graded assignments; took attendance; classroom management; administered tests and quizzes. LICENSED

State of New Mexico licenses: Police Officer - Accident, Health/Sickness and Life Insurance -Substitute school Teacher - Educational Assistant