Customer service specialist
Resume:
Cori Daniel
Customer service specialist
Atlanta, GA 30331
adt5lq@r.postjobfree.com
Seeking to combine operations and customer service experience to enhance work environment. Over five years experience in operations/administration and over nine years providing excellent customer service and data entry/payment processing in highly sensitive, crucial deadline environments. Authorized to work in the US for any employer
Work Experience
Guest Services
EXHIBITION HUB - Monet gallery exhibit - Doraville, GA November 2022 to Present
• Maintain effective communication with appropriate managers, customers’ and peers
• Handle box office when necessary to collect tickets
• Assist the retail area with merchandise when needed
• Assist with VR preparation
• Meet and greet customers in a friendly manner
• Answer guest inquiries and assist customers when needed.
• Adhere to and monitoring guests’ adherence to all Covid safety procedures
• Complete any other duties which enhance the guest experience Pool Service Technician Assistant
Sears Pool Management - Roswell, GA
July 2022 to November 2022
• Vacuumed, scrubbed, and washed pool interiors and decks, properly.
• Cleaned and replaced pump strainers, sand filters, and cartridge filters, as needed.
• Assisted pool mechanic and performed repairs to pool equipments and fixtures. Administrative Assistant
Outshine, IIc - Atlanta, GA
August 2019 to March 2022
Administrative assistant
• Clerical duties
• Answering phone calls and monitoring e-mails
• Knowledge of current pricing and options
• Providing estimates to existing clients
• Sales calls to attract new customers
• Filing invoices
• Ordering office supplies
• Maintain get clean work spaces for all
Homemaker and Mother
Daniel/Mercier Family - Tucker, GA
August 2013 to July 2019
• Attending to the care and wants of 2 adults, 1 child 3 dogs and 1 silly fish
• Planning and Preparing daily meals and snacks
• Planning and executing all appointments related to health, school, job, travel, sport and extra curricular's
• Daily household chores
• Household 8 yr Deep cleanings
• Incoming and outgoing mail
• Utility management
Office Manager
Wine Store (formerly Hinton's Wine Store) - Johns Creek, GA May 2004 to August 2013
Maintained the daily goings-on of a successful wine retail shop.
• Checked out customers at front end register
• Greeted and delegated assistance as needed
• Pulled, filled, invoiced and billed bi-weekly e-mails
• Input, paid, closed, filed all distributor invoices
• Input and maintained pc codes
• Maintained wine club members and monthly club members in Microsoft Word
• All clerical duties
• Created weekly employee schedule
• Maintained and input hours for employee payroll
• Assisted Wine Store Manager and Owner with daily activities Server
Hinton's Wine Bar Hinton's Wine Bar - Johns Creek, GA June 2010 to May 2013
• At the Wine Bar I warmly greeted wine customers, took food and wine card orders, prepared charcuterie boards, billed & cashed out, entertained when necessary, built relationships with regulars, and all other wine server duties; to all wine club members and customers at the Wine Bar. Home Loan Closer & Jr. Processor
First Horizon Home Loans - Alpharetta, GA
May 2000 to February 2005
Loan Closer
• Created closing packages for home loan Mortgages.
• Input all data into program
• Cleared any closing conditions prior to closing
• Created pkg for final closing with attorney
• Coordinated and communicated re; all final closing conditions and funding with attorney
• Approved final Hud-1
• Ordered titles and appraisals
• Effectively communicated loan status with all parties Education
2nd yr undergrad in Communications/PR
Auburn University - Auburn, AL
August 1996 to July 1998
High school diploma in College prep
North Cobb High School - Kennesaw, GA
August 1992 to June 1996
Skills
• Personal Assistant Experience
• Records management
• Public relations
• Restaurant experience
• Clerical experience
• Highly Proficient October 2021 Responding to customer situations with sensitivity
• Microsoft Office
• Administrative experience
• Office experience
• Payroll
• Phone etiquette Customer focus & orientation
• Proficient November 2021 Identifying and resolving common customer issues Full results: Proficient Customer focus & orientation
• Data entry
• Highly Proficient October 2021 Responding to customer situations with sensitivity Full results: Highly Proficient Customer service
• Customer service
• Writing skills
• English
• Pool Maintenance
• Pricing
• Food service
• 10 key typing
• Serving
• Office Management
Assessments
Data entry: Attention to detail — Proficient
October 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Bartending — Proficient
September 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Retail customer service — Familiar
August 2022
Responding to customer situations in a retail setting Full results: Familiar
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
October 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Food service: Customer situations — Familiar
October 2022
Identifying and addressing customer needs in a food service setting Full results: Familiar
Cleaner fit — Familiar
August 2022
Measures the traits that are important for successful cleaners Full results: Familiar
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Highly Proficient
August 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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