Customer Service Route Driver
Resume:
Elkton, FL *****
**************@*****.***
MICHAEL OBERHOLZER
OBJECTIVE
Having had exposure to the transit field, I am enthusiastic about furthering my professional skills and enhance my career in transportation. My objective is to secure, grow, and quickly develop through a position that enhances the skills I have already obtained.
CERTIFICATIONS
MARCH 27-28, 2018 – NTI – Advanced Mobility Device Securement
FEBRUARY 20, 2018 – FDOT- The Art of Diffusing Conflict: De-Escalation Techniques for Transit Operators
JUNE 6, 2017 – FDOT – Florida Transit Operator Trainer Training
MAY 16, 2017 – FDOT – Disability Etiquette for Transit Operators
MAY 16, 2017 – FDOT – Rule Chapter14-90, Florida Administrative Code: A Review for You – A Course for Bus Transit Drivers
MAY 15, 2017 – FDOT – Curbing Transit Operator Distracted Driving Training
MAY 04, 2017 – FDOT – Managing for Performance – Safety, Customer Service, Conflict and Work Ethic: A Guide for Transit Operator Trainers
MARCH 03, 2017 – FDOT – Reasonable Suspicion and Post Accident Testing Determination
JANUARY 19, 2017 – FDOT – National Rural Transit Assistance Program START (Safety Training and Rural Transit) Workshop
November 1-2, 2016 – FDOT – How to Conduct a Bus Collision Investigation
MAY 21, 2015 – SJCCOA – National Incident Management System Introduction
MAY 21, 2015 – SJCCOA – Crisis Management Guidelines Introduction
EXPERIENCE
ST JOHNS COUNTY COUNCIL ON AGING, INC. – ST. AUGUSTINE, FL
APRIL 2016 TO CURRENT - ROAD SUPERVISOR
Supervise assigned staff and monitor field operations to ensure exceptional transportation service is provided for the general public, seniors, persons with disabilities, and the transportation disadvantaged according to established procedures. Provide advice and hands-on assistance on work processes, relay best practices and subject matter as an expert for subordinates. Coordinate with internal operations and local community agencies to ensure service needs are being met. Conduct initial, refresher, recurring, and reinforcement training in accordance with internal policies, State, and Federal guidelines. Perform safety coordinator duties, respond to and investigate employee, vehicle, and passenger related accidents/incidents and complaints. Respond to vehicle breakdowns in a timely manner. Assist in the conduct of performance evaluations and assist in the interviewing and hiring process. Ensure required reports and paperwork (through Microsoft Word, Excel, and PowerPoint Presentation) are prepared completely, accurately, and submitted in a timely manner; maintain sensitive documents and files. Participate in emergency evacuation and disaster recovery operations. Participate in the performance of the actual work unit and substitute for subordinates as needed.
ST JOHNS COUNTY COUNCIL ON AGING, INC. – ST. AUGUSTINE, FL
DECEMBER 2014 TO MARCH 2016 – FIXED ROUTE DRIVER
Provide bus service to the general public throughout St. Augustine, Hastings/Flagler Estates, and south Jacksonville, load and unload passengers, securement of wheelchairs and scooters, provide clear radio communication, pre and post vehicle inspections, maintain cleanliness of vehicle (inside and out), receive bus fee payment from passengers, sell bus passes, while safely operating a public transit bus.
ARAMARK – PONTE VEDRA, FL
AUGUST 2012 TO NOVEMBER 2014 – CAMPUS FACILITIES LEAD
Oversee facilities and ground maintenance, regulate and monitor outside contractors, and co-ordinate event setups to establishment standards.
ARAMARK – PONTE VEDRA, FL
MAY 2010 TO NOVEMEBER 2014 – GROUNDS MAINTENANCE LEAD
Team leader of multi-campus staff consisting of San Jose/Whitehurst, Bartram & Ponte Vedra, overseeing and maintaining school campus grounds to establishment standards.
EDUCATION
HILTON COLLEGE – HILTON, SOUTH AFRICA
1974 to 1977 – Grade 12 (A-Level equivalent)
COMMUNICATION
Participated in and lead meetings with internal operators, local law enforcement, county, state, and federal administrators via PowerPoint Presentations, reports, and documentation to represent internal operations while effectively delivering information in a clear manner.
LEADERSHIP
Effectively supervise, evaluate and correct the performance of others, solve problems, anticipate needs, and make sound and timely decisions in the best interest of the company. Proven exceptional customer service and application of conflict resolution skills with employees, affiliates, and customers. Provided flexibility in shift work, availability of being on-call, and immediate assistance in emergencies. Took initiative to immediately review, effectively learn, and absorb new training standards and training techniques.
REFERENCES
References available upon request.
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