Indianapolis, Indiana 417-***-****

adt5k0@r.postjobfree.com

CATALYST INTREPRENEUR TRUSTED ADVISOR THOUGHT LEADER

Seasoned clinical operations and family health professional with proven experience developing and implementing projects and programs for solving today’s complex regulatory compliance and delivery of care challenges. Background includes leading large-scale teams and complex projects in fast-paced, deadlinedriven environments. Software: Nextgen; myAvatar; EHR; EPIC; Kronos; Cerner

Medicare/Medicaid Project Management Risk Assessment

OIG Third-Party Billing Budget Planning Performance Improvement

Client Relationship Management Staff Management Regulatory Compliance Data Management/Reporting Directing/Implementing Services Public Speaking

PR O F E S S IONA L EX P E R IEN C E

Neuropsychiatric Hospitals, LLC January 2022-Current Midwest Corporate Director of Care Management

Audit patients charts to identify trends of care, proactively identifies issues facing the membership served and gaps in service in the provider network

Establishes and monitors metrics and benchmarks to focus the work and drive collective improvements in care

In conjunction with leadership, identifies the tools and systems needed to support care management activities

Attend meetings and work with leadership to continuously evaluate quality performance to identify issues and propose process improvement strategies

Plans, assign and review the work of staff to ensure that objectives are met

Provide education on proper documentation to providers

Train Utilization Review Staff

BOWEN CENTER, Indianapolis, Indiana May 2020 – January 2022

Assistant Director

Assume a strategic leadership role in the oversight of the Bowen Center’s strategic program initiatives.

Provide day-to-day oversight and support to the Bowen Center staff as a key operational leader.

Developing and activating strategic intent for the Bowne Center’s strategic programs.

Leading the enterprise-wide compliance risk assessment, risk interviews, and work plan development process.

Driving innovation, through the use of design thinking methodologies, in conjunction with organizational strategies and disruptive priorities.

Leading program-wide organizational transformation and change management initiatives.

Designed a workable approach consisting of a cross-section of employees and stakeholders to revise, rebrand and redeploy the Bowen Center’s policies and trainings – a written collection of employee expectations, principles, values, behaviors, and relationships.

Leveraging big data, augmented analytics, and technology (leveraging machine learning and deep learning, visualization tools and web applications) solutions to drive program maturity and effectiveness.

Designing, developing, and deploying foundational program offerings and setting the strategic direction for the department’s training, education, communication, and cultural awareness programs.

Monitoring regulatory changes and assisting staff with regulatory change management efforts.

Day-to-day management of an $1 million and thirty-dollar budget including reviewing monthly financials, acting as the department’s budget reviewer and approver, and supporting senior leaders to set budgetary policies.

Acting as an idea generator, working with others as a thought leader and subject-matter-expert to help brainstorm new processes and solutions. Interacting with senior management to keep abreast of objectives, transferring knowledge and collaborating across functional lines and/or across departments to advance key program initiatives.

Preparing and presenting actionable data dashboards to senior leadership, various committees, and external agencies and stakeholders to provide a pulse on the Bowen Center’s strategic direction, to evaluate compliance with applicable law, accreditation standards and internal policies and procedures, and measure quality standards impacting the delivery of high-quality patient care.

MERCY HOSPITAL, Springfield, Missouri April 2019 – February 2020

Medical Social Worker

Solved complex challenges by connecting patients and clinical care team with the tools and information needed to make to deliver high-quality patient care.

Provided initial assessment for all new patients/family members.

Acquired copy of medical and financial power of attorney document and do not resuscitate forms.

Provided education to patients with forms.

Closely communicated with nurses, home health aides, chaplains, bereavement counselors, and volunteer coordinators, and other primary clinical staff members.

Coordinated with patients, families, skilled nursing facilities, and clinical care teams and coordinate inpatient and outpatient post discharge care.

Followed plan of care and updated plan if and when patient needs changed.

Assisted in discharge planning when patients were no longer appropriate for services.

Assisted in training and additional social worker by providing training of system and shadowing until employee ready to perform the duties independently.

HEALTHBACK HOME HEALTH CARE, Springfield, Missouri July 2015 – May 2017

Medical Social Worker

Developed and implemented crisis plan(s), behavior management plan(s) and clinical treatment plan(s).

Coordinated efforts with outside service providers; ensure the quality of work and service delivery.

Provided referrals to families for meals on wheels, medical equipment, bath aide, PT/OT, medication management, Medicaid/QMB etc.

Organized a case management resource/resource file for colleagues and MSW students seeking a profession in the social work field.

Informed decisions regarding medical care, discharge planning, advance directives and end of life care including actively participating in the guardianship process when appropriate.

Facilitated cases incorporating the use of legal services and any other services that may be needed to assure the discharge of infant to adoptive/surrogate parents.

Provided resources patient families to assist them with post discharge care.

FAMILY RESOLUTION & MEDIATION, LLC., Indianapolis, Indiana February 2014 – Current Founder and CEO

PHOENIX HOME HEALTH CARE, City, State

Medical Social Worker

July 2013 – January 2015

LAKELAND BEHAVIORAL HEALTH SYSTEMS, City, State

Social Worker

September 2012 – July 2013

CENTER FOR RESOLUTIONS, LLC., City, State

Independent Contractor

March 2013 – April 2014

KELLY EDUCATIONAL SERVICES, City, State

Substitute Teacher

August 2008 – January 2014

COX NORTH HOSPITAL, City, State

Psychiatric Technician II

June 2011 – January 2012

OZARKS TECHNICAL COMMUNITY COLLEGE, City, State

August 2010 – December 2020

Adjunct Faculty, Sociology 101

ED U C A T IO N & C R E D E N T IA L S

Doctor of Public Health (DrPH), Global Health Leadership in Public Policy, In-Process Indiana University, Indianapolis, Indiana

Master of Social Work (MSW) in Family Health

Missouri State University, Springfield, Missouri

Bachelor of Arts (BA), Psychology and Social/Human Behavior

Drury University, Springfield, Missouri

Associate of Arts (AA), Business Administration

Ozarks Technical Community College, Springfield, Missouri

Adult, Child, and Infant CPR and AED Training

Certificate of Family and Civil Mediation

Certified First Responder

C O M M U N IT Y E N G A G E M EN T S, PR O JE C T S & A C C O M P L IS H ME N T S

Chamber of Commerce, 2021, Partnership member

Greenfield Area Chamber of Commerce, Greenfield, Indiana

BLD, Graduated 2021, Bowen Leadership Development Program

Otis R. Bowen Center, Warsaw, Indiana

Signature Class, Graduated 2019, Community Leader Development Program

Leadership Springfield, Springfield, Missouri

CACCD, 2016-2020, Chair, Citizens Advisory Committee for Community Development City of Springfield, Springfield, Missouri

The Center for Dispute Resolution, 2012-2013, Volunteer Mediator

Missouri State University, Springfield, Missouri

Geriatric Population, 2011-2015, Volunteer worker

Regional Hospice, Springfield, Missouri

Women Shelter/children, 2010, Volunteer worker

Family Violence Center, Springfield, Missouri

Victory Mission, 2010, Volunteer Homeless Count

Community Partnership of the Ozarks, Springfield, Missouri

Culinary School, 2010-2016, Advisory Member Victory

Trade School, Springfield, Missouri

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