Customer Service Call Center

SHELLEY FINKELSTEIN *** Citrus Ave.., Boynton Beach, FL 33436

***********@*****.*** C: 813-***-****

Focused on opportunities within the fields of customer service and sales and marketing that will utilize my customer service and support skills.

Passionate sales and marketing professional in a call center environment.

Proven effectiveness developing relationships with a multi-disciplinary team.

Strategically manage multiple projects consistently meeting deadlines.

E XPERIENCE

WAYPOINT PROPERTY INSPECTIONS June 2022 - Present

Receptionist - Customer Service Support

● Dedicated and skilled customer service professional.

● Schedule service appointments and answered customer questions

● Ability to handle customer complaints and find a solution.

● Provide support to the Sales and Marketing Team as needed with various projects and tasks.

S & S MARKETING September 2016-2019

Customer Service / Better Business Bureau

Professionally represented the BBB of Greater New York & New Jersey.

Answered calls from business owners presenting benefits of becoming accredited with the BBB and selling accreditation.

AMERICAN EXPRESS January 2005-January 2014

Sr. Business Account Advisor - Customer Service

Member of pioneering sales team that raised revenue from $400 million to $1 billion in 8 months.

Sustained strong revenue gains in a B2B sales environment, despite a fiercely competitive and declining market.

Exceeded sales goals up to 200% and increased my personal portfolio 18-20% per year.

Proactively supported the multi-million-dollar sourcing of a funding partner. E DUCATION

UNIVERSITY OF MIAMI

Course work in Business Management

Contact this candidate