Jessica Rivers

***** ****** ****** ******** ** **550 P: 619-***-****

Strengths & Core Competencies

- Excellent Time Management

-Effective Communication Skills

-Effective Problem Solving & Decision Making

-Critical Thinking

-Basic Microsoft Office Skills

Professional Experience

Lead Teller

Wells Fargo Bank, Palmdale Trade & Commerce-Palmdale Ca, March 2018-Present Wells Fargo Bank, Black Mountain- San Diego Ca, April 2017-March 2018

§ Oversight of 4-8 Team members on a daily basis

§ Build trust and long-term relationships

§ Motivate Team members with feedback & coaching with written observations

§ Understand & follow community banking policy requirements and procedures and branch operating standards

§ Help build team skills on cues and leveraging SVT conversations starters

§ Utilize Cloud Cords scheduler to schedule team members on a daily/weekly/monthly basis to ensure accurate and effective customer experience based on a generated forecast.

§ Cash Optimization for daily branch needs with U.S & Foreign currency.

§ Handle customer compliments and complaints on a daily basis.

§ Assistance with Team Member development and growth.

§ Leadership implementation with weekly huddles and branch meetings.

§ Prepare team members to have a successful BCR (Branch Control Review)

Teller

Well Fargo Bank-Market Creek- San Diego Ca, September 2015-April 2017 Accounting Office

Walmart Neighborhood Market-El Cajon Ca, April 2014-September 2015

Audit services

Attention to detail

Documents financial transactions by entering account information

Prepare cash shipments

Training and mentoring

Weekly cash flow reporting

Process and deadline driven

Accomplishments

§ Star nomination in 2019 for Service Excellence

Education

High School Diploma

Foothills Adult Center- El Cajon Ca

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