Nurse Consultant Customer Service

Bonnie J. Koletas, RN, LNC

Annapolis, MD ***** 609-***-****

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Nursing Consultant Profile

40+ years’ success leading healthcare and nursing innovation for high-growth organizations

Dedicated nursing professional, experienced in driving optimization of organizational performance while providing top-level patient care. Skilled in business growth, utilizing marketing knowledge to build revenues and expand patient services. A professional consultant for executive healthcare teams bringing years of clinical experience into developing efficient and revenue-growing standard operating procedures. Excellent staff manager, identifying poor performers, troubleshooting causes, and providing innovative training solutions.

Highlights of Expertise

Strategic Business Planning

Staff Development

Drug and Alcohol Education/Intervention

Marketing Strategies

Policy Development and Quality Assurance

Training and Educational Programs

Executive Team Consulting

Patient Advocacy

Hospice Referral, Support and Education

Program Start-ups

Career Experience

Pyramid Healthcare, Hammonton, New Jersey

Director of Nursing (Sept 2020 to April 2021)

Responsible for supervising, interviewing, and scheduling nursing staff, while creating a cohesive nursing team in a previously disjointed and combative atmosphere.

Creating and following medically appropriate protocols for patient and staff safety.

Resolving issues surrounding medical records keeping and medicine distribution, including DEA, pharmacy, CARPF, and state reviews

Responsible for facilitation/monitoring of patient’s medical care 24 hours daily

Assist in raising the standards of patient care and retention.

Establishing group therapy delivered by the nursing staff.

Educating staff through in-service programs regarding addiction and behavioral health issues.

Training all levels of staff in de-escalation techniques.

Monitoring/Training Nursing Staff using MAT

Solutions With Heart, Conshohocken, Pennsylvania

Chief Executive Officer (Jan 2019 to Present)

Responsible for operational organization, aligning strategic policies with company mission while promoting quality patient care. Grew business revenue through detailed marketing plans, development of new services, and identification of new communities to provide services for. Define best practices to drive quality health care services.

Promote community health through education of the public on the dangers of drugs and alcohol.

Serve as patient advocate working with patients, veterans, medical professionals, insurance companies, and community resources to develop patient foundation for good health.

Guide patients through difficult hospice situation with compassionate, high-level care.

Improved patient access to quality healthcare by procuring referrals required for workers’ compensation and rehabilitation services.

Serenity Hospice of Pennsylvania, Bensalem, PA

Director of Marketing (Sept 2017 to Dec 2018)

Led in the star-up of company growth through promotion of services creating positive organizational brand image. Developed marketing for tailored healthcare audience including doctors, hospitals, nursing homes, and other hospice care services.

Increased access to care in Philadelphia and the surrounding counties through assisting company development and growth.

Prepared hospice families and care givers for end-of-life through providing presentations on available services including pain management, palliative care, living wills, and emotional support.

Honored veterans and their families considering or in hospice through participation in the “We Honor Veterans” program.

Fostered positive business relationships through open communication, serving as liaison between contract accounts and internal staff.

Optimized staff performance through training of new hospice staff and assisting those suffering from compassion fatigue.

Visiting Nurse Association of Greater Philadelphia, Philadelphia, PA

Director of Marketing and Business Development for Hospice and Home Care (May 2015 to Aug 2016)

Crafted marketing unity to drive more efficient marketing and branding activities. Led staff task assignments driving efficient accomplishment of organizational marketing goals. Collaborated with executive staff to create and maintain budgets while accomplishing revenue targets.

United two marketing departments to create cohesive branding and more efficient marketing activities.

Supervised performance of 20 staff members through development of key performance indicators, assessing staff training needs, identifying underperforming staff, and providing ongoing education programs.

Established new standard operating procedures to drive profitability in the home care division for the first time in three years.

Developed new business through targeting and establishing new sources for referrals and creating community outreach programs.

Endorsed top-level customer care with staff training programs on internal and external customer service.

Marketing Liaison (Nov 2007 to May 2015)

Helped promote hospice services through strategic marketing and educational programs targeted to healthcare providers and patient family members. Marketed services to families and care givers assisting those needing end-of-life services.

Handled average of 40-50 admissions monthly while serving Philadelphia, Montgomery and Delaware Counties.

Developed programs including earning 4-star ratings, one from the Veteran’s Administration for providing care for service veterans including PTSD training and another for the development of a Customer Service Training that was provided to many accounts with successful outcomes.

Led organizational efficiency through training all new hospice marketing staff on appropriate skills and standard operating procedures.

Consultant Experience

Independent Contractor, Voorhees, New Jersey

Nurse Consultant

Assisted various organizations improve operations by providing clinical and administrative services spanning QA, audits, utilization reviews, staffing decisions, program development, and policy development and updating.

Balanced providing administrative consultation services to guide organizational success while also providing quality patient care and supervising other clinical staff.

Served patients of all ages with urgent psychiatric needs as per diem Psychiatric Crisis Intervention nurse for CCIS and DTSR.

Hampton Hospital, Southampton, NJ

RN Consultant

Managed patient cases collaborating services for geriatric individuals suffering from psychiatric medical conditions in group home settings. Consulted on providing well-rounded patient care to address all patient needs through available community resources.

Provided 24/7 patient support with continued responsibility during emergencies, patient treatments, or referrals for emergency specialty care.

Crafted care plans to establish appropriate, complete patient care and documented all cares appropriately in compliance with all regulatory requirements.

Offered detailed patient care by supervising PCAs and monitoring care for ADL assistance, medical compliance, and meeting of all patient needs encompassing both physical and emotional needs.

Additional Experience

Sales Executive Marriott Corporation, Absecon, NJ

Coordinator of Nurses Services Spina Bifida Association of the Tri-State Region, Flemington, NJ

Weight Watchers Leader Weight Watchers, Philadelphia, PA & Wesmont, NJ

Pediatric Triage Nurse Children’s Health Associates, Voorhees, NJ

Nursing Coordinator Southern Homes Services, Philadelphia, PA

Charge Nurse Presbyterian Hospital – Westhaven, Philadelphia, PA

Nursing Coordinator Medford Meadows – Burlington County Family Services, Medford, NJ

Administrator In Home, Philadelphia, PA

Director of Nursing Mid-Atlantic Rehabilitation Services, Inc., Philadelphia, PA

Charge Nurse Seabrook House, JFK, Hampton Hospital, Philadelphia, PA

Executive/Clinical Director Alcohol and Mental Health Associates, Philadelphia, PA

Coordinator of Clinical Services Center City Health Technology, Philadelphia, PA

Charge Nurse/Head Nurse/Supervisor Giuffre Medical Center, Philadelphia, PA

Education & Credentials

Associate of Science in Registered Nursing

Hahnemann University, Philadelphia, PA

Certifications

Certified Addiction Registered Nurse (CARN)

CPR Instructor – Red Cross

Certified Legal Nurse Consultant (CINC)

Affiliations

National Healthcare Professional Committee

Folic Acid Coalition of NJ

Continuous Quality Improvement – Division of Developmental Disabilities

Camden County Medical Reserve Corps.

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