Customer Service Manager, Auditor, Administrative Asistent

MARIA VERONICA DELLAPE

Hollisten Cir, Viera Fl **940 215-***-**** adt5fg@r.postjobfree.com

ADMINISTRATIVE ASSISTANT CSM CUSTOMER SERVICE MANAGER

Administrative assistant with 10+ years of experience in banking & logistics businesses and 5+ years handling credit and collections. Proven record of successful client management with expertise in organizational development, strategic planning, team building, coaching and financial administrator. Strong leader with a history of building effective teams in diverse and dynamic environments.

Core Competencies & Qualifications

Administrative Management Customer Service Financial Administration Process Improvement

Relationship Building Finance & Accounting Auditor

Team Oriented Written & Verbal Communication Goal Oriented

Languages: Bilingual: English (Fluent) & Spanish (Fluent)

Technical Skills: Microsoft Office – Excel, Word, PowerPoint

PROFESSIONAL EXPERIENCE

CSM CUSTOMER SERVICE MANAGER CASHIER October 2021 – Present

Hobby Lobby Viera, Fl

Responsible for the effectiveness and assistance to all cashiers by improving the customer experience with exceptional coaching and supervision.

Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction

Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner

In charge for the cashier scheduling supervising and controlling the activities.

Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs

Meet specified goals as set forth by management

Work as a team player – assist other team members when in need of support

Implements and enforces systems, policies, and procedures and implements corrective actions.

MANAGER OF COLLECTIONS AND CREDITS FINANCIAL ASSISTANT February 1994 – 2003

Comercial Marluz Guayaquil, Ecuador

Accountable for analyzing and reviewing possible customers using various financial methods to grant credit lines.

Handled and operated the financial data obtained through the investment and credit departments while building reports for management

Responsible for creating and verifying the credit worthiness of clients, using different collection procedures within the company

Continuously look for opportunities to improve processes and procedures within the collection department

Manage the company’s financial accounts, payrolls, budget, cash receipts, and others

Establish and enforce proper accounting methods, policies, and principles

Responsible for building the company’s financial cash flow through customer collections.

EDUCATION

BACHELOR’S IN BUSINESS ADMINISTRATION May 1996

Universidad Católica de Guayaquil, Ec

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