Jovonn Quiller

**** ****** ******* *****

Raleigh, NC 27704

919-***-****

adt5f5@r.postjobfree.com

Seeking a position as a Medical Assistant where skills in taking Vital Signs, Phlebotomy and 10 years of customer service experience will be valuable.

EDUCATION

ECPI University Raleigh, NC

December 9, 2018

AAS Medical Assisting

• GPA 3.5

SKILLS

• Phlebotomy

• EKG

• MS Word, Excel, PowerPoint, Outlook

• Epic

• Injections

• Customer Service

• Patient Intake

• CPR

EXPERIENCE

CAROLINA PAIN AND SPINE Wake Forest, NC 02/2022- Present Registered Medical Assistant/Front Office Assistant

• Perform rooming and /or intake process, collecting and data, including vital signs, height, weight, and data related to patient visit

• Collect patient and family data, including medical and social history

• Review patient current medication list, allergies and preferred pharmacy

• Assist the provider as directed

• Collect specimens

• Provide patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed

• Assist patients’ wit registration, check in/check out, appointment scheduling, and scheduling of test and treatments and referrals.

• Answer clinic telephone

• Assist in emergency situations as directed by a provider

• Assist provider with Fluoroscopy procedures

CAROLINA BEHAVIORAL CARE Durham, NC 07/2020- 2/2022 Registered Medical Assistant/Front Office Assistant

• Taking medical histories and recording vital signs

• Prepare patients for examinations and procedures

• Prepare and administer medications as directed by a physician

• Draw blood

• Collect and prepare laboratory specimens

• Perform other clinical functions as delegated by Office Manager.

• Assist with administrative duties

• Schedule patient appointments

• Insurance verification

DUKE NEUROLOGY MORREENE ROAD Durham, NC

01/22/2019- 07/2020

Registered Medical Assistant

• Taking medical histories and recording vital signs

• Prepare patients for examinations and procedures (i.e.-Botulinum Toxin Injections)

• Assisting the physician during the examination and procedures

• Prepare and administer medications as directed by a physician

• Draw blood

• Collect and prepare laboratory specimens

• Perform other clinical functions as delegated by Office Manager.

• Assist with administrative duties

DUKE URGENT CARE SOUTH Durham, NC

11/2018-12/2018

RMA Externship

• Greeted patients, Assisted with check-in and check–out

• Assisted with patient intake taking Vital Signs

• Phlebotomy, DME, Injections

• Assisted in lab with running test

DUKE HEALTH Durham, NC

02/2015-09/2017

Billing Specialist, Customer Care Representative

• Answer and resolve inbound inquiries

• Communicated with patients, physicians, and insurances in a professional manner regarding patient accounts

• Updated patient billing accounts with insurance adjustments

• Adhere to HIPAA and confidentiality guidelines

• Obtained and posted credit card payments to patient accounts BLUE CROSS BLUE SHIELD NC Durham, NC 02/2012-

01/2015

Professional Claims Processor

• Analyzed claims to determine extent of company’s liability

• Made approval or denial decisions

• Researched claim overpayments and requested refunds

• Followed adjudication policies and procedures to make sure proper payment of claims

• Entered claims data into system

TIME WARNER CABLE

Customer Care Representative Durham, NC 07/2009 – 04/2010

• Setup installation and disconnection dates

• Processed customer payments

• Handled customer inquiries regarding programming schedules

• Provided new product information

• Set up and explained new membership contracts

BLUE CROSS BLUE SHIELD NC

Customer Care Representative Durham, NC 12/2008-6/2009

• Handled incoming inquiries for Federal Employees

• Quoted benefits for members and providers

• Gave detailed information regarding patient claims. AFFLIATED COMPUTER SERVICES

Customer Care Representative Cary, NC 11/2006-12/2008

• Handled incoming calls for Medicare Part D Members

• Assisted members with Prescription refills

• Trained new hires on specific criteria of the insurance plan

• Supervised and managed a specific designated team for an insurance survey

• Handled escalated phone calls from irate members

• Assisted members with Flexible Spending Accounts. CERTIFICATIONS

RMA/AMT ID 2872940 Valid through

01/2025

CPR Valid

through 10/2024

EKG TECH Valid

through 10/2020

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