Ilham Ismail

Minneapolis, MN *****

adt5en@r.postjobfree.com

+1-480-***-****

Authorized to work in the US for any employer

Work Experience

Phlebotomy Coordinator

Getlabs - Minneapolis, MN

November 2021 to Present

1. Oversee the quality of Minneapolis’ patient operations. 2. Responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. 3. Help train and ensure quality for our team of hourly phlebotomists. 4. Assist in the supervision of a team of mobile phlebotomists with the Operations Manager. 5. Perform appointment quality checks and employee performance on a regular basis and accurately report all findings.

6. Provide continuous training to phlebotomy staff as directed 7. Complete new hire and annual competency assessments when necessary. 8. Assist with interviewing and hiring new mobile phlebotomists. 9. Review daily/weekly schedule with the Operations Manager and making schedule adjustments as needed.

10. Assist with day-to-day customer service including interactions with customers via inbound calls, outbound calls, emails, and other communication platforms. 11. Perform all duties of a mobile phlebotomist as needed. 12. Provide coaching and training to phlebotomists. 13. Be responsible for timecards and expenses.

Phlebotomist

Children's Minnesota - Minneapolis, MN

March 2019 to Present

Collect specimens using knowledge of laboratory techniques.

• Possesses outstanding professional and positive customer service skills.

• Excellent problem solving and follow up skills.

• Experience with healthcare computer information systems.

• Solid knowledge of medical terminology.

• Highly organized, efficient, and multifunctional, work independently and within a team.

• Forward thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare team and clients.

• Ability to manage challenging situations in providing services to patients and families. Specimen Processor

Children's Minnesota - Minneapolis, MN

March 2019 to Present

Responsible for specimen receipt, assessment, and pre-analytical processing services per written policies and procedures.

Enters information and test orders into the laboratory computer system and may respond to a high volume of phone calls seeking testing information. Identifies, troubleshoots and resolves problems.

Interacts with colleagues, patients and their families in a pleasant, efficient and cooperative manner. May perform blood collections in a safe, accurate and professional manner on all age groups and degrees of difficulty.

May provide a variety of other services including but not limited to sweat sodium collection, throat culture collection, glucose tolerance testing, waived laboratory testing and microbiology processing and inoculation.

Tax Preparer

CAPI - Minneapolis, MN

January 2018 to Present

* Interview English and Somali speaking clients to obtain additional information on taxable income and deductible expenses and allowances.

* Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.

*Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. collection specialist III

CSL Plasma - New Hope, MN

September 2018 to December 2019

1 In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.

3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.

4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.

9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues.

10 Collects arm samples or whole blood samples from donors for testing. 11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 12 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

17 Perform other job-related duties as assigned.

Phlebotomist

Pathway labs Park nicollet - Saint Louis Park, MN

January 2019 to June 2019

Driving from different facilities to Perform blood draws on a variety of patients. Verification of patient information

Documentation of specimen tracking as well as other duties. Maintain Specimen's integrity

Following lab SOP and regulations

Somali Interpeter

Bromberg & Associates, LLC - Hamtramck, MI

August 2016 to June 2019

• Interpret patient and/or family questions or concerns to appropriate healthcare staff to optimize the patient care experience

• interpret information regarding the patient's and families medical needs. This may include consent for treatment, history and physical assessment, treatment recommendations, patient education, instructions for follow-up and future appointments

• Assists health care providers in understanding the patients culture, especially as it relates to health service interactions. This includes nonverbal communications, health practices, and social relationships

• Abide by the Bromberg & Associates, LLC Code of Conduct for Interpreters.

• VRI Interpreting

Patient Service Representative III Phlebotomist

Quest Diagnostic Lab - Minneapolis, MN

November 2017 to November 2018

Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.

Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.

Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.

Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.

Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

Collection Specialist II

American Red Cross - Saint Paul, MN

March 2017 to October 2017

Balance production, donor care & quality requirements to meet daily blood collection goals· Take the time to personally connect with donors· Detail oriented all day, every day, to ensure that the blood collected meets regulatory requirements and can be safely transfused. Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times

Specialist Eligibility

Avesis

August 2015 to November 2016

Avesis- Eligibility/ Call Center

• Receive electronic files of member eligibility, review for discrepancies and update Avesis systems files as applicable.

• Maintain enrollments spreadsheets for tracking and statistical purposes.

• Communication clearly and effectively with customers, representatives of contracted health plans and client organizations.

• In charge of Eli-Inbox, receive and review High Priority emails for brevity, and accuracy of information.

• Provide Beneficiaries with information about eligibility and benefits being paid under the Avesis.

• Initiate contacts with beneficiaries or others to obtain reports and clarify inconsistent or incomplete reports.

• Compose and sent emails in a timely manner to Account Managers, Brokers, and with contracted groups.

• explain basis for decisions and appeal rights when inquirers question determinations or decisions.

• Following up with sent out emails via Emails and phone calls.

• Answer Phones in a professional manner providing answers, transfer calls, and taking messages when needed.

• Answer questions and resolve problems concerning group eligibility.

• Enter customer and client information into ACH database for easy reference.

• Perform audits of group administration services relating to enrollment and eligibility records for commercial and government groups, process ID card requests, and perform other enrollment-related functions.

• Multi trained, and handle many other duties as assigned. Externship

Kindred Hospital

June 2015 to February 2016

• Obtain and process blood and/or biological specimens from patient.

• Performed Chemical Analysis, Titration methods, wet Chemistry

• Use AU480 Analyzer to test complete general chemistry, Proteins/Serology, Thyroid.

• Prepare reagents, standards and controls according to prescribed procedure.

• Prepare dilution by quick math process to reduce the concentration of a particular solution.

• Adversely affect test performance or reporting of test results and to take corrective action.

• Follow repetitive laboratory procedures for specimen handling/processing, test analysis, report and maintain records of patients test results.

• Receive calls directly from doctors and Nurses to verify lab orders for all patients.

• Adhering to laboratory's quality control policies, document all quality control activates, instrument and procedural calibrations and maintenance performed.

• Ability to stand, stoop for extended periods of time and work in diverse conditions.

• Demonstrated ability to work in a team-fostered environment. Also, the Ability to perform individual work with minimal supervision.

• Clean and prepare laboratory area for another eventful day as directed by each department policy. Patient Service Representative

NeighborCare Health

October 2013 to June 2015

• Greet, register, check-in, and verify Medical and Dental Health insurances.

• Provide NeighborCare information to patients via Phone.

• Answer and direct phone calls.

• Return patient calls providing sufficient answers and scheduling follow up appointments.

• Greet patients in the clinic and direct them appropriately.

• Interact with provider and patient through Interpreting, and patient care with integrity.

• Perform clerical work such as typing documents, printing, copying, faxing etc.

• Teach Diabetes and Blood Pressure education class once a month for Somali speaking patients.

• Attend meetings and interviews to take notes relevant to the case.

• Collect co-pays, and balance and closeout collection drawer daily

• Constant focus on critical problems solving strains. Medical Assistance/ Phlebotomy / Interpreter

Triage

January 2013 to October 2013

Phoenix Family Medical Clinic

• Working in both clinical and Administrative areas to record patient's vital signs and medical history.

• Worked with Amazing Charts for scheduling appointments and maintaining patient medical info/ records.

• Draw blood, Assist physicians with minor procedures.

• Sterilizing instruments, managing inventory for ordering and stocking all office

• Transcribing- Transcriber to the physicians/ physician assistant. Convert confidential patient information into a written text document. Such as: Coding ICD-9, CPT codes & modifiers it allows the doctor to spend more Face-time with patient.

Education

Certificate in Clinical Lab Assistant

Arizona Medical Training Institute

June 2015 to March 2016

Bachelor of Science in Biomedical Sciences

Northern Arizona University - Flagstaff, AZ

January 2010 to August 2012

Skills

• Microsoft Office (5 years)

• Customer Service (4 years)

• Multi-Line Phone System (3 years)

• Amazing charts- Patient Charting service (2 years)

• Epic

• Medical Records

• Patient Care

• Phlebotomy

• EMR

• Anatomy Knowledge

• Medical Terminology

• Typing

• Data Entry

• Laboratory Experience

• Venipuncture Experience

• Interpretation

• Somali

• Triage

• Interpretation

• Somali

• Triage

• Laboratory Procedures

• ICD-9

• Medical transcription

• Microsoft Excel

• Windows

• Computer skills

• Transcription

• EMR systems

• Acute care

• Microsoft Word

Certifications and Licenses

CPR Certification

Certified Phlebotomy Technician

Medical Technologist

Assessments

Building Relationships for Childcare Providers — Familiar May 2020

Building positive and productive relationships with families of children ages 0–3 Full results: Familiar

Customer Service — Completed

April 2020

Identifying and resolving common customer issues

Full results: Completed

Typing — Familiar

April 2020

Transcribing text using a standard keyboard

Full results: Familiar

Work Style: Conscientiousness — Proficient

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Medical Terminology — Proficient

December 2019

Understanding and using medical terminology

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate