Entry Clerk Service Representative
Resume:
Melanise Hughes
Summary:
My employment history demonstrates the ability to gain proficiency in different positions that I have held which gives me extensive experience with many tasks.
• I have Data Entry skill at over 8000 KPH.
• I type at over 52 WPM
• I have created and maintained accounts by obtaining, recording, and updating demographic information.
• I have provided assistance to callers in diverse capacities.
• I have excellent Oral and Written communication.
• I am skilled with the knowledge of good communication, customer satisfaction, phone etiquette, and Microsoft windows.
• I am responsible at optimizing callers' satisfaction, time and treatment in person or by telephone
• I have over 7 years of experience as a Customer Service Representative and in providing customer service.
Education:
East Windsor High School, East Windsor, CT Diploma
Skills:
• Computer Literacy
• Data Entry/Input
• Typing
• Order Entry
• Document Preparation
• Filing
• Microsoft Office
• Excel
• CRM Software
• Call Center
• Customer Service
Professional Experience:
A.R. Mazotta/Mazene Middletown, CT Aug 2022 – present
CRM
• I ensure the timely processing of customer RFQ’s,
• I collaborate closely with other Sales staff and often liaise with internal teams such as Operations, Materials Management, Quality and Product Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries.
Eclaro International New York, NY Jan 2022 – Apr 2022
Benefits Analyst
• I input data into an Excel spreadsheet to log calls.
• I confirmed and updated demographic information.
• I responded to inquiries and requests about tax information.
Fosdick Fulfillment Wallingford, CT Nov 2016 – Nov 2020
Customer Service Representative/Order Entry
• I took orders for merchandise via telephone in response to advertisement.
• I updated customer orders and took payment.
• I engaged in up-selling of products and “save the sale” by offering incentives.
• I researched and resolved order discrepancies and customer issues, often negotiating with them.
Randstad Farmington, CT May 2016 – Nov 2016
Customer Service Representative/Order Entry
• I took orders for merchandise via telephone in response to advertisement.
• I updated customer orders and took payment.
• I engaged in up-selling of products and “save the sale” by offering incentives.
• I researched and resolved order discrepancies and customer issues, often negotiating with them.
Aerotek Staffing Hamden, CT Jan 2016 – May 2016 HEDIS Service Associate
• I researched, claims and billing, to determine if treatment information was available.
• I then followed workflow process to have the provider contacted in order to obtain that information.
• The data was logged onto a spread sheet for managerial review.
Staffing Now Inc. (SNI) W. Hartford, CT Nov 2014 – May 2015 Data Entry Clerk
• I reviewed data and then determined its' entry into Excel spreadsheets to re-capture information that was dropped during conversion.
• I manually made the transfer of files from one data base to another.
• The paper documents were then put up to be shred or sent offsite for filing.
Aerotek Staffing Brookfield, CT Jun 2014 – Nov 2014 Customer Service Representative
• I was responsible for responding to inquiries by phone to provide customer service on diverse requests associated with telecommunication service.
• I assisted with billing inquiries; establishing, cancelling and transferring service and updating demographic information.
Scanoptics Manchester, CT Sept 2013 – June 2014
Data Entry Operator
• I prepared paper documents to be put through a high-speed scanner by extracting the binding, positioning them in filing order and then trimming the documents.
• Data from the scanned images were electronically transmitted to data entry for input to a destination data base.
Florists’ Transworld Delivery (FTD) Center brook, CT Apr 2013 – May 2013 Seasonal Customer Service Representative
• I received incoming requests via telephone to take orders, establish records and update information, as well as research and resolve complaints with orders.
• I also took payment from customers as well.
United Illuminating (UI) Orange, CT Jun 2006 – Mar 2013 Customer Service Representative
• I was responsible for responding to inquiries by phone and mail to provide customer service on diverse requests.
• I assisted with billing inquiries; establishing, cancelling and transferring service and updating demographic information primarily in SAP.
• I explained the rates, tariffs and charge structure.
• Each encounter was notated on the account for documentation and possible follow up interaction between departments.
• I prepared written references and correspondence for customers and other constituency upon request. Microsoft Office software was used.
• I screened customers to assess suitability for payment assistance options.
• I set them on payment arrangements and budgets for collection activity.
• Occasionally a discrepancy required follow up to resolution and an outbound call back was required.
• I informed them about and directed them to products and services, and up-sold.
• I directed to and instructed customers on self-service options, all to provide Stellar customer service.
Department of Commerce Boston, MA Mar 2004 – Jan 2009 Field Representative
• I communicated via face to face, written and telephone with respondents from diverse backgrounds to collect and compile data.
• I organized and executed assignments on an independent basis, after self-study and occasional class room instruction.
• I accepted simultaneous assignments, with different deadlines and competing priorities.
• Personal judgment and management were used to persuade and negotiate participation to obtain results that had to meet set deadlines.
• Some surveys required disbursement of compensation.
• Collaboration with or referral to different team members was sometimes necessary to insure customer service.
• Data was input to a laptop and forwarded on to regional management via electronic transmission.
Contact this candidate