Service Representative Medical Assistant

RELINA PITTS 850-***-**** adt5df@r.postjobfree.com

Professional and dedicated individual seeking a rewarding position as a Customer Service Representative Offering excellent customer, clinical and Administrative skills which will allow me to enhance and support staff.

Administrative Skills:

— Microsoft Programs/Basic

— Medical Billing & Coding

— Formatting for Medical Records

— Data Entry (72 WPM/98%)

— Data Management

— 10-Key Touch Type

— Cash Handling

— Office Supply Ordering

— Appointment Scheduling

— Inventory Control

— Payroll Record Keeping

— SIMCHART

Clinical Skills:

— CPR

— Blood Pressures

— EKG

— Tray

— Capillary punctures

— Injections

— Patient Vitals

— Specimen Collection

— Drug Preparation

— Complete Physical Exam

— Height and Weight

— Visual Acuity

— Urinalysis

— Pharmacology

— Assist w/minor office surgery

Education

Penn Foster High School- High School Diploma, February 2019 – August 2019

Miami Job Corps – Microsoft Specialist Certification 2020

Pensacola School of Massage and Health Careers - Medical Assistant Program, 2021

Certifications

MOS – Word 2016

ID: 17458999

June 2019

MOS – Excel 2016

ID: 17458999

June 2019

Microsoft Digital Literacy Certificate

September 2018

Skills: Typing 64 WPM, Office, computer proficiency

CCMA through NHA (Certified)

CPR Certificate, 2021

Professional Experience

Microsoft Office Specialist

Clinical Medical Assistant,

Internship can be evaluated

Work Experience

11/2018 – Winn Dixie

02/2019 Cashier

Greet customers at entrance of the building

Maintain a neat sales floor

Operated a cash register

Print receipted, scanned items, bagged items

Solve customer complaints

11/2020

05/2021

Alorica Work at Home (Call Center Customer Service Representative)

Answer telephones and give information to callers,

Ability to assist customer without frustration, and a fast paced manner

Able to correctly fill out a document form

Maintained a QA Score of 95% or above

11/2021

04/2022

Winn Dixie (stocker)

Stock shelves, and place items on special on sale item display

Maintain a neat and clean sales floor

Unpack and unload trucks

Greet customers

Pushed and pulled 1000 pound or more on pallet jacket to be stocked

6/2022

11/2022

Department of children and families Work at home ( work through lighthouse)

Assist customer in a timely manner

Maintain a certain QA score

Assist customer with online applications

Able to direct customer balance

Assist customer with faxing information

Providing customer with the correct information

11/2022

Current

Trident care (remote customer service representative )

ability to perform the different tasks I’ve been trained for

receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner

Solve routine and complex problems

( can explain gaps in employment history upon request)

Contact this candidate