JANICE DIÑO CLEMENTE

Add: * Rillside, Furnace Green Crawley West Sussex

RH10 6PQ UK

Email Add: adt5d4@r.postjobfree.com

Mobile No. +447*********

OBJECTIVES:

To serve the company I employed with full of cooperation and respect, to be in a position where I can prove my set of skills through experiences. To secure a job that will enhance my capabilities and knowledge that will result to personal growth. EDUCATIONAL BACKGROUND:

Vocational

Caregiving Child and Elderly Program

Nightingale Caregiving Tech. School Phils.

First Aid Nc2 passer 2021

Front office management Nc2 Passer

Tour guiding Nc2 passer

Events Management Nc3 passer

Travel management Nc2 passer

Tertiary

Philippine Women’s University Bachelor of Science in Tourism Management Graduate

(CDCEC) Calamba, Laguna

Philippine Maritime Institute Bachelor Science in Customs Administration

(PMI Colleges) 2002-2004

Sta, Cruz Manila

Secondary

Gubat National High School Gubat Sorsogon

(GNHS) Gubat Sorsogon Bicol 1997- 2002

Primary

Santolan Elem. School Santolan, Pasig City

1991-1997

EMPLOYMENT BACKGROUND:

FirstCol Homecare services Ltd.

Senior Homecare Support

Arundel House Crawley West sussex.UK

Present

Professional experience as a support worker/ care assistant in a residential/ domiciliary care setting

Private Home Caregiver, Laspiñas City Philippines March 2021-up to august 2022 Responsible to provide Care and Support to elderly Responding incase of emergency/ cpr,firstaider

Maintaining healthy and safe environment to patients. Preparing healthy meals to patients.

Assist medication prescribe by doctors.

Assist bathing,dressing and hygiene routine to patients. Provide care and support to people with special needs or disabilities. Follow instructions by family.

Accompany patients to do some errands.

With driving license.

Dexters Pizza & Restaurant Owner/Gen. Manager

387 Mafee Bldg Unit 3,2nd flr, Molino Ave

Bacoor Cavite July

2017 up to Present

Responsible for planning and implementing sales, marketing and product development program of the company including online advertisement.

Handle couple of staff wherein I do proper training, recruiting and hiring new employees. Responsible of checking the restaurant stocks and other needs of the company. To make sure the quality of the product we serve will make the customer satisfy. Overall, responsible for managing both the revenue and cost elements of a company's income statement, such as profit & loss. Manage collecting sales tax, creating a computer network, setting up a filing system and marketing.

ACM Grp LTD. Account Manager/ Relationship Manager 14 flr Wilcon IT HUB Chino Rocess Makati City

Feb 2015- July 2017 Australian

Account/Dayshift

Inbound/Outbound calls

Keep tracking outstanding debts.

Skip Tracing

Plan course of action to recover owed money.

Locate and contact debtors.

Negotiate payoff deadlines and payment plans.

Handle customers' questions or complaints.

Identify gaps in the system and recommend solutions. Build trust with debtors. Collect debts in a customer oriented manners.

Financial assistance/counseling

Manage over 1000 of accounts or porfolio.

Manage KPI's and Target Quota

Expert Global Solution Customer Service Representative

(Radio Satellite Acct.)

Northgate Cyberzone

Alabang Muntinlupa City

June 2014 –Dec 2014

Receive and making calls.

Provide Excellency of customer service.

Helping customer efficiently, in a friendly manner. Handle issues for customers and to ensure they are satisfied.

Specialized in Technical problem resolution.

Response to emails and queries of the customer.

ARTravel and Tours Inc. Events Coordinator/ Account Executive G/F,U-2 Antonio Center bldg, Prime Drive,

Madrigal Bussiness Park, Muntinlupa City

Feb 2013- Sept 2013

Responsible for client servicing and client acquisition. Responsible of bringing more clients into the agency to increase revenue. Travel full services and package arrangements.

Tour Guiding. Accompany and guide visitors in accordance with tour itinerary Research information relevant to Tour Itinerary

Manage arranagements for visitors

Eurotel Las Pinas Front Office/Receptionist

Alabang Zapote Road, Barangay Almanza

Las Pinas City

July 2012- January 2013

Receive and process reservations

Operate computerized reservations

Provide accomodation reception services

Conduct night audit

Provide club reception services

Provide concierge and bell services

Provide cashiering services

ZoolPest Control Services

Administrative Staff

Responsible for daily operation task, emails, scheduling, filing records and tracking payments and collections, manage staff payrolls and salary. Book keeping,Marketing and sales. Kyouritsu Electronics QC, Visual inspector of Phils. Inc. Handling machine operations

Dec. 12, 2011- June 2012

Uses equipment to assist with manufacturing, packaging, and other steps along a production line. Perform regular equipment maintenance to ensure production capacity and quality. NEC/Tokin Electronics Phils. Quality Analyst/Visual Inspector Dec. 2009- . 2010

Monitors the quality of incoming and outgoing products or materials for a company. Tasked with conducting tests, analyzing measurements, and overseeing production processes. Responsible for quality check of the products before exporting.

SKILLS/ QUALIFICATIONS:

• Proficient in the English Language

• Front office skills (proper procedures for guests accepting reservation, checkin and check-out).

• Develop rapport with the clients, co-workers and family.

• Relate well to the people from a variety of cultures.

• Proficient in Microsoft office (i.e Word, Excel, Power point) with the working knowledge of the internet.

• Dynamic, works well with a team, hardworking and a fast learner

• Willing to extend knowledge in different kind of jobs

• Experience working towards KPI’s and target

• Committed and Proactive attitude

• Well trained of dealing with customers in contact centre environment or face to face

• Can work under pressure/ Good listener and know how to solve problems TRAINING AND SEMINARS:

TESDA:Tour Guiding Services passer NC II Cert# 191*********** Front Office Services passer NC II Cert# 191*********** Events Management Services passer NC III Cert#

191********** Travel Services passer NCII

Cert#191**********

Short Course/Vocational: Caregiving NCII passer

Nightingale Caregiving and Advance Technology Center Dasmariñas Cavite

Certified First aider (RedCross Dasmariñas)

Resorts World Manila Hospitality and Tourism

Management Hotel and Restaurant 2014

Microtel, Cavite Front Office Department

Computer Reservation Specialization 2014

Hotel and Restaurant program

2013

PWU-CDCEC

Leadership seminar/ Hotel Management Training

PERSONAL INFORMATION:

Age 37

Sex Female

Place of Birth Sorsogon

Date of Birth Sept. 29, 1984

Height 5’4

Weight 120 lbs

Civil status Married

Nationality Filipino

Religion Roman Catholic

Professional Character Reference:

Margaux Ponce Account Manager Collections specialist 091********

Michael Clemente

Operation/Gen. Manager Zoolpest Control Services

097********

Bill Advincula

Business owner and Marketing Specialist

091********

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