Customer Service/Office Assistant/Transportation Provider
Resume:
Donna Coe
Indianapolis, IN *****
adt5cw@r.postjobfree.com
To acquire a professional position that will provide growth opportunities while demonstrating my consistent performance and world class commitment to excellence
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
NEMT Driver
INCaretrans - Indianapolis, IN
September 2022 to Present
Safe and timely pickup/drop off of scheduled persons to medical appts as independent contractor by utilization of company assigned take home vehicle
Broker services and certifications provided through Southeast Trans Medical Transportation
Transit Ambassador
IndyGo Transportation - Indianapolis, IN
February 2022 to Present
Provide education and execute surveys thru client interaction on various live platforms regarding ridership, promotional collaboration, and changes to operations
Eligibility Specialist
John H. Boner Community Center/EAP - Indianapolis, IN
December 2020 to December 2020
Process to determine eligibility for applicants in need of energy assistance
Collections Loan Counselor
Freedom Mortgage Corporation
March 2019 to June 2020
Responsible for assisting mortgaged home owners with options available to assist with foreclosure prevention options available for home retention and surrender available through investor guidelines (FHA, VA, FNMA, etc.); Services provided in an inbound/ outbound call center environment.
Insurance Billing Representative
Safeco Insurance
April 2018 to March 2019
First point of contact in a call center environment; responsible for providing information as a non- licensed auto/ home insurance representative; Later chosen to represent the company processing payments, reconciling accounts, and calculating policy retention plans with delinquent customer accounts
Claims Customer Care Specialist
Residential Warranty Services
November 2016 to March 2018
Home warranty servicer; claim set up, monitoring and determination based on knowledge of a host of warranty products; Call center environment; E-mail claims set up and follow-up; general office duties as assigned
Accounts Receivable/Receptionist
Andy Mohr Speedway Chevrolet
February 2016 to November 2016
Processing invoices for the service and parts departments; Collection of outstanding invoices; answering multi-line phone system; cash handling
Customer Service Representative
First Transit
October 2015 to February 2016
Primary responsibilities include trip planning for IPTC (Indy Go), documenting customer complaints, educating customer on ridership guidelines and procedures, other duties as assigned
Relocation Coordinator/ Receptionist
University Moving and Storage
December 2014 to September 2015
Serve as first point of contact for full service moving and storage facility; Responsible for setting
Appointments for estimates; Booking residential and broker moving services, confirming accuracy of information;
Banquet/ Restaurant Server
The Columbia Club
November 2014 to June 2015
Uniformed food and beverage service in a private club environment; Provide four star services including bar services, set- up, and exceptional customer service
High-end Banquet Server/ Part Time
Keys to Work
August 2008 to June 2015
Staffing recruiter and Banquet Captain Mack Staffing LLC out of New Jersey for a brief period
Uniformed food and beverage service for Sheraton City Centre, Union Station, Crown Plaza and other four star catered event establishments includes set-up, table setting, linen care, planning and executing exceptional customer service; Networking with coordinators and guests to ensure success of event; Knowledge of OSHA standards: janitorial processes, chemical identification, and hazardous materials
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